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  • Customers like
    • Sales representative14
    • Showroom7
    • Good price6
  • Customers don't like
    • Poor quality product37
    • Unprofessional customer service30
    • Business ethics26

  • 21 hours ago
  • Furniture and Decor
  • Jensen Beach, Florida
  • Mattress And Bed Frame
  • 10
  • REVIEW RATING 4/5

Just purchased mattress and bed frame. 1,600$. Not much but was first thing needed for house. Had to pay for delivery and told salesperson had to be after 5PM because we work. Said no problem. Got text from delivery dept. saying bed would arrive around 11AM to 3 PM. What part of I work and has to be after 5PM do you need to understand? Called store and asked if I could drop off old mattress and... Read more

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  • Aug 27
  • Furniture and Decor
  • Mountain View, California

Absolutely horrible costumet service. We were given the window for delivery, 10am-2pm. At 4pm we were calling asking when they'd arrive, we were promised within the hour. After calling several more times the drivers finally arrived at 7pm. They never attempted to contact us or give us a realistic time frame. Now to the worst part: it's been over a week and my dining room table is still in... Read more

Was this review helpful? 0 0

Purchased a 3 piece power set from them yesterday, it was delivered today less then 4 hours later, the chair no longer reclines. 3k is too much money to be spending on ***!!! Never again will I buy from them with their 'no return' policy!!! Add comment

  • Aug 27
  • Furniture and Decor
  • Ocala, Florida
  • Sectional Chair And Two Ottomans
  • 1
  • 1
  • 85
  • REVIEW RATING 5/5

About four years ago I purchased a red bycast leather sectional sofa, matching chair and two matching ottomans from Rooms To Go, Ocala, Fl. I was suspicious right from the start when I was given four little plastic bottles of leather treatment and was told to use it often. After about a year the sofa and chair began to chip and peel, leaving little pieces of the fake leather all over my floor.... Read more

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  • Aug 25
  • Furniture and Decor
  • Raleigh, North Carolina
  • Rug And Couches
  • 1
  • 1
  • 33
  • REVIEW RATING 4/5

I purchased a rug on July 7 2015 and after 3 weeks I called several times to get to the bottom of what happened. They had the wrong address, which I spelled for the sales person, and they said they would take care of it. Now it's Aug. 25 and still no rug no correspondence from Rooms to Go. I tried the chat line and they said they did sales only. I was to go to tellus@roomstogo.com . I was... Read more

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  • Aug 22
  • Furniture and Decor
  • Pretoria, Gauteng
  • Rooms To Go Finance
  • 1
  • 1
  • 61
  • REVIEW RATING 4/5

BEWARE of the companies Arbitration policies if you do get financing. If you get financing you under the contract are not allowed to file a damage or compensation civil suit against the company and have to use arbitration and the company pays for that arbitration. So, who do you think will win? But, if you do not pay your account off they will file in civil court to collect your debt. Get... Read more

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  • Aug 22
  • Furniture and Decor
  • San Antonio, Texas
  • Loveseat
  • 1
  • 1
  • 34
  • REVIEW RATING 3/5

Dear Rooms to Go, Not only did y0u fail to deliver my sofa in proper working order the first time, you failed a 2nd, 3rd, and 4th time. Well guess what, there will not be a 5th. The customre service is pathetic and your company seems to not cair about anything dealing with customer satisfaction. I paid entirely too much for this sofa and give up too much of my personal time waiting for... Read more

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  • Aug 19
  • Other
  • Knoxville, Tennessee
  • Furniture
  • 1
  • 1
  • 66
  • REVIEW RATING 4/5

Purchased my sofa & love seat about 8 months ago. I'm never home so sofa is used about 2 hours a day. The fabric is cheap and it looks like some 300 pounder was sitting there (I weight 160LB) WILL NEVER AGAIN BUY FROM " ROOMS TO GO " -they charge way too much for garbage . Purchased my sofa & love seat about 8 months ago. I'm never home so sofa is used about 2 hours a day. The... Read more

Was this review helpful? 1 1

Today I just found that this company charged me $24.95 knowing that I did not agree to this transaction nor use any service. This can be cansider as theft. I am urging youvto return my money back very soon. Malslouly@hotmai.com Add comment

  • Aug 15
  • Furniture and Decor
  • Lubbock, Texas
  • 7
  • 7
  • 145
  • REVIEW RATING 5/5

A few weeks ago me and my wife were looking for a bed, we went to rooms to go and found a bed we liked and when we first walked in we were greeted by Roosevelt, who then asked what we were looking for. We told him we wanted a king size bed and he said please look around and find what you would like. So we found what we wanted and then went to go look for him, we saw that he was helping another... Read more

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