Submit ›
  • Customers like
    • Sales representative 15
    • Attentive sales person 8
    • Good price 8
  • Customers don't like
    • Poor quality product 40
    • Unprofessional customer service 31
    • Business ethics 30

I purchased +$4300 in furniture on April 10th. Firsrmt round of delivery resulted in broken lamp. Customer service had the audacity to ask if I wanted to purchase a new. Actually, at first I was told, I accepted the merchandise *as is* and they declined any notification by their delivery guys which occured while they were at my home. Finally got that straight and then they said I would get a replacement lamp on 4/25 and would need to arrange someone to be present under their ridiculous 4-hour window. I do not think so!! Then, I discovered... Read more

Was this review helpful? 1 0

I tried to order two pieces of furniture on line. I wanted to pick the furniture up at the Brookshire location. I was advised that with on line orders, they can only deliver. I then called the Brookshire store and was told I would have to go to a store and pay for it and then they would order the furniture and then I would have to come pick the furniture up in three days. I am forty three miles from their distribution center! I was told they could not take orders over the phone and pay for it. This is the most idiotic form of doing business... Read more

Was this review helpful? 0 0

Rooms To Go - Review in Furniture and Decor category from Atlanta, Georgia
1 of 9

It the same happen to me I spend $7000 somethings in this store they sale men John Hart never told me some of the pieces it back order and it will come about 3months later. He also told me that i think your second order will come in a week or 10days just call him after a week if I'm not received it. I got my 1st order delivery they all scartch and broken went back to the store. They place it and told they will delievry my second order the same day with my replace order. A week later my replace order delivery with out my second Order and all... Read more

Was this review helpful? 0 2

Purchased over $6000.00 worth of furnature to include a king size mattress. It hasn't even been two months and the mattress has developed an indent down the center. Complained to customer service and they sent out a service tec after which they said there was nothing wrong with the mattress. Tec measured across mattress not lengthways of the mattress where the indent is. Room to go refuses to replace the mattress Read more

Was this review helpful? 0 0

Rooms To Go - Review in Furniture and Decor category from Atlanta, Georgia
1 of 7

I order living set, King bedroom set,dining table set, entertainment set received some broken some missing pieces want back to the store they replace another order and it come some broken and the 3pieces sofa they suppose to be connect missing the middle pieces, King to the queen bed with totally different color, dinning table with no chairs. Come back against to talk to the second manager in their store and he told they only can cancel what damage and not delivery but if I still want to keep the order they have not idea when they will have my... Read more

Was this review helpful? 0 0

Purchased a white sectional after being sold on the idea that if there were any stains that could not be removed, no matter how big or small, Rooms to go would either replace the stained material or the entire sofa for three full years. Well, we're only two years in and that did not happen!!! After sending out a representative from their company who took many pictures of the permanent stains, they told us they were not going to do anything and we needed to get the sofa professionally cleaned (which we had already been told by their rep. that... Read more

Was this review helpful? 1 0

We ordered furniture from this company in Feburary 2016 and never received delivery. The company has been non responsive to our requests. The company asked us not to complain and that they would take care of our delivery. We gave them a fair chance and they have still not delivered. we emailed them and asked for a status, their response is that they will deliver but we still have not received our furniture. The store appears to not have stock of the goods and instead of being honest they are trying to sand bag us with excuses. We have tried... Read more

Was this review helpful? 1 0

Awful I've had my 6 piece stentson ridge power reclining sectional $2,000 plus the warranties and blah blah blab. Almost 1 year *** breaks loose, the mechanism cuts one wire and now one recliner is not useable... Let go because we didn't use that one often and wasn't a priority before when my child was a baby then April 2016 I'm sitting im sitting in the only other electric recliner that now works. Then I need to move it down and get up quick to get my now toddler child and it won't go down, pissed, physically hurt (long story, but it is odd... Read more

Was this review helpful? 1 0

On 4/20/13 I purchased a sectional from rooms to go order # 17295098 from Lisa. In the amount of 1,277.00 for the couch and was explained and demonstrated on the benefits of Force field fabric protection which included a 36 month warranty. From food and beverage stains, which the amount for this product was $120.00 which I purchased with the couch for the warranty and added benefit it was suppose to have offered the couch for protection from stains. On 10/9/13 I called customer service to report a stain after trying to remove stain with... Read more

Was this review helpful? 0 0

A nightmare from buying to delivery! worst customer service EVER experienced! Picked out furniture, confirming the order three times. They still did a bait and switch sending the cheaper version, ever after paying for it. Delivery set up 4 different times as they did not make the timeframe or bother to call ahead even after touching base with them 3 times the day of. Now I have the wrong furniture and no delivery. When you call the store they don't follow through with completion of the order. They say they will call back but never have... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
 
×
You are reading about Rooms To Go.
Filing a new complaint about
×