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  • Customers like
    • Sales representative13
    • Showroom7
    • Good price6
  • Customers don't like
    • Poor quality product37
    • Unprofessional customer service28
    • Business ethics26

  • 5 hours ago
  • Furniture and Decor
  • Atlanta, Georgia
  • Sofa And A Loveseat
  • 6

The stuffing in the seat cushions of my new Cindy Crawford sofa are a microfiber and the fibers are polking through the seat cushions making it feel like pin heads popping through. I know this is the reason as I've pulled the fibers out of the cushions and opened the back and seen the type of filling they used. It's very irritating and this is the second sofa I received - the first one the seat... Read more

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  • 2 days ago
  • Customer Service
  • Knoxville, Tennessee
  • 39
  • REVIEW RATING 3/5

how can I put this in a nicer wording, we have bought a sofa bed set and let me tell you it wasn't cheap... We figure will need one when when extra family and friends stay over. This product was only been use at least ten times seen 2011. They f**** metal leg snapped!!!! I been told by the customer service that it's one year warranty has expired. The best part was when a manager tells to to find... Read more

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  • 2 days ago
  • Furniture and Decor
  • Fleming Island, Florida
  • 45
  • REVIEW RATING 4/5

I too have feel victim to this *** furniture. We spent over $3500 at RTG for a Cindy Crawford couch set which included two end tables, coffee table, love seat and couch. Fast forward 2 1/2 years later... 1. Fabric is cheap. You can throw it in the wash (inside out with no other laundry) and it still comes out with little balls of fabric on it. I have a two inch hole where the fabric seperated... Read more

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  • Jul 29
  • Furniture and Decor
  • Fort Lauderdale, Florida
  • Sofa
  • 64
  • REVIEW RATING 4/5

I bought two leather sofas from rooms to go Pembroke Pines, Florida show room costing $2300.00 including protection. I was told that delivery will be in 3 days and you have to be at home. I had to take a day off since I was told that delivery can be between 11 to 3. I took off and stayed home. Sofas were delivered at 1 PM. The sad part one of them was grey which I ordered and second one was red... Read more

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100% FULL

  • Jul 29
  • Customer Service
  • Hammond, Louisiana
  • Sofa
  • 1
  • 1
  • 64
  • REVIEW RATING 5/5
Rooms To Go - Horrible Delivery- Damage to Brand New Home
1 of 8

The delivery team attempted to deliver sofa ( which ended up bring the wrong one) with the legs still on it, by pushing, shoving, maneuvering and more pushing through a doorway to get into a hall which resulted in scratched up hardwoods, big 4 inch dent in Sheetrock, and the door frame being nicked up in at least 8-12 spots. This is a brand new home and now have all these damages. After filing... Read more

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  • Jul 28
  • Furniture and Decor
  • 58
  • REVIEW RATING 3/5

couch is wearing out in six months. we purchased a leather like couch which the sales girl said is just wonderful the look and feel of leather without the high price.. I questioned her about the fact that it was a fabric and she assured me that it was scotch guarded any if you even spilled on it this wonderful stain remover would clean it right up... well six months later the couch is gross..... Read more

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  • Jul 28
  • Shipping
  • Madisonville, Louisiana
  • Bed Set
  • 19
  • REVIEW RATING 3/5

After telling the salesman that only an afternoon or weekend delivery would work, I received a voicemail giving a 4 hour window for delivery for a morning. When I attempted to change the time with the corporate office, the lady told me she could not change the time, only the date- and even then I would not be able to pick a time frame (not to mention it would be a much later date). When I asked... Read more

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  • Jul 27
  • Furniture and Decor
  • Cindy Crawfords Sofachase
  • 39
  • REVIEW RATING 4/5

63 days old - had guest over for "house warming" sat down Cindy Crawford's sofa/chase "Un-useable" broke in half - the front frame is cracked - called the store and customer service - will do nothing since I bought off floor - so a sofa that has one purpose - to look at - no one was hurt and it did not fall to the ground...what can I do??? iT Still looks good but I am afraid to have anyone sit on... Read more

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  • Jul 27
  • Furniture and Decor
  • Mcallen, Texas
  • Deffective Sofa Set
  • 26
  • REVIEW RATING 4/5

I purchased a sofa set from Rooms to go. It was defective and I asked for a refund. They refused and I had to select another one. This too was defective. I had to select another which they refused to exchange so I had to keep. In less than 3 years the sofa is completely unusable. My previous set was 20 years old and still in good condition. I read complaints only after all these issues; my... Read more

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  • Jul 25
  • Furniture and Decor
  • Wekiva Springs, Florida
  • 1
  • 1
  • 9
  • REVIEW RATING 3/5

What a pain to buy from them first and last. Never again. Poor customer service :( Read more

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