Rooms To Go Complaints and Reviews

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Rooms To Go
Main address:
1-888-709-5380 Option 2, , customerservice@roomstogo.com
  • 888+10 mobile complaints
  • $760K claimed losses
  • $842 average
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  • Jul 21
  • Furniture and Decor
  • Miami, Florida
  • Peeling Sofas
  • 19
Peeling
1 of 3

I am so upset with my leather sectionals purchased from Rooms To Go in 2009. They are peeling all over. I contacted R2G and was informed that since it's been 5 years, they can prorate a return and offered $243. This barely covers tax and shipping. I asked the rep if I am to assume then, that furniture from R2G is only to last a couple of years, and she said no. But the fact that their warranty... Read more

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  • Jul 21
  • Furniture and Decor
  • Brookshire, Texas
  • No Warranty Policy
  • 38

We came so close to buying a living room package however after asking about warranty policy, was informed by the sales lady Irma that she didn't sell warranty and it was handled thru their customer service we became suspicious. We told her we would need to see how much it would be first. Then also found out that the TV that was part of the package is really a gift card to best buy and after doing... Read more

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  • Jul 20
  • Furniture and Decor
  • Durham, North Carolina
  • Dining Room Set
  • 14

I got dining set with a server I didnt see the scratches as I am visually impaired. When I complained a guys was sent who acted as if it was not big deal it happens all the time or it was so small he could not see why should it matter to me since I cannot see well. I severak calls from t he Co about extending my warrarty for 100 plus dollars. Second found more scratches on my server. I called... Read more

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Sorry to hear about the bed next time you buy anything like that I learn to always get everything in writing thanks for getting this out cause I was getting ready to buy the 10,000 bed not know . Thks hope Things get better . A consumer Add comment

I purchased a granite top table and not even three months into the purchase chunks started to come off the table, by themselves, this table wasn't even being used because I'm hardly ever home my cousin even cut herself on the sharp edges, I am most displeased with the quality of the kitchen table, worst thing is that I am still paying for a table that is breaking by itself, and it's not even... Add comment

  • Jul 19
  • Furniture and Decor
  • Miami, Florida
  • Wrong Couch Delivery
  • 43

Hello mi name is Danny and me and my wife had a horrible experience with the rooms to go in miami. We'll specifically the rooms to go at this address off the palmetto 1650 Nw 167th St Miami, FL 33169. Me and my wife had saved up for about three months for furniture because we were moving in to our new apartment. So when we got there we were being helped by a sales rep named Elliot! He seemed like... Read more

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  • Jul 19
  • Furniture and Decor
  • Bad Business Practice
  • 18

Well I'm looking at everybody's complaints let's get together for a class action lawsuit against these thieves because that's what it is fraud, who approved there policies needs to be in jail contact me at ak432718@gmail.com and I will file a lis pendens so they know that where serious about our hard earned money.....My name is anthony Carter and I have a few outlets that could... Read more

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  • Jul 19
  • Furniture and Decor
  • Deformed Sofa
  • 40

Just got a visit from a Rooms to Go "technician." The sofa I bought there about 9 months ago is falling apart. The buttons have come through the cushions, the fabric is pilling and the foam is deforming. I asked him if this kind of wear was normal. He said it was for a sofa of this kind. Really? A sofa that last for 9 months? He said the sales people should have told me. He also told me that all... Read more

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  • Jul 18
  • Furniture and Decor
  • Furniture Sets
  • 16

I too purchased a bedroom & livingroom set from rooms to go. Upon delivery 9:00 on a Sunday nite, it was discovered my dresser had a huge hole in the bottom, the footboard had several scratches and dings & glue was stuck to the drawer face. My couch armpiece had a scuff mark. The delivery guys stuck the dresser in my garage and told me someone would call about the other damage. Well,... Read more

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  • Jul 16
  • Furniture and Decor
  • Daytona Beach, Florida
  • Furniture
  • 26

The delivery is outsourced from rooms to go. Since it is outsource they do not care if delivery is on time or even delivered. What ever the deliver man says happened, they believe. We bought furniture for our other house. We only go out there every otherd and since they only deliver in that area every other Tuesday, I had to *** work and drive an hour and half to be there for the delivery waited... Read more

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