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  • Customers like
    • Sales representative11
    • Good price6
    • Showroom6
  • Customers don't like
    • Poor quality product36
    • Unprofessional customer service27
    • Business ethics25

  • 21 hours ago
  • Furniture and Decor
  • Richardson, Texas
  • 11

Delivery truck did not even go to the condo building to delivery my furniture yesterday and I have been on the phone for over 3 hours trying to get someone to re-deliver. All I am getting is excuses why they cannot redeliver today or tomorrow. In fact they want me to wait until next Wednesday. That will be over 10 days since I purchased the pieces. I have talked to several service managers... Read more

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Rooms to go tiene Los peores furniture son de mala calidad, yo compre un juego de cama y ya a Los 4 meses esta todo pelado, mas un juego de comedor y la leather no es leather es vinyl , pura por queria Add comment

  • Jun 29
  • Furniture and Decor
  • Panama City, Florida
  • Cindy Crawford Beach Denim Sofa
  • 40
  • REVIEW RATING 4/5

We purchased a sofa and chair with the removable covers approximately 10 months ago. We went to wash the covers for the first time, and much to our surprise, the furniture is coming apart under the covers. One arm on the sofa is broken, seams are separating, staples are pulled apart, each side of the arms are different sizes, and the overall construction is ***. We are an adult couple with no... Read more

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  • Jun 29
  • Furniture and Decor
  • Tampa, Florida
  • King Leather Sleigh Bed
  • 20
  • REVIEW RATING 3/5

Got a king leather slay bed had it for good while but you would not think the leather would just fall apart or peel off . I wish RTG would let me know what they mean by quality leather I know leather will crack but not peel customer service would not help as i was hanging . the phone i hear her laghing at me. I have puchased over $10'000 furniture from them and will never shop there again. Once... Read more

Was this review helpful? 0 1

We bought all our furniture at Rooms to go by receiving their credit card withouth interest, but the quality of these products are very poor. I am not happy with my dinner room, bed room :( Add comment

  • Jun 26
  • Furniture and Decor
  • Cibolo, Texas
  • Furniture
  • 1
  • 1
  • 19
  • REVIEW RATING 4/5

We bought furniture a little over a year ago and 6 months in the fabric started to pill. We called and scheduled someone to come out... they ruled it was normal wear and tear!!! Are you kidding me?! The seats are rough and uncomfortable to sit on. Ugh!!! Then they tried to quote me the cost for new cushions. *** no! Read more

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  • Jun 26
  • Furniture and Decor
  • Hickory, North Carolina
  • Furniture
  • 25
  • REVIEW RATING 4/5

Worst delivery and installation ever! The scheduled delivery was from 1-5 and it came at 10:00 pm. They didn't have the hardware needed to put it together. We ended up doing it ourselves. The second delivery was also scheduled from 1-5 and came at 9:45 pm with an hour installation. They didn't know how to install it at first. We complained to the local store where we purchased it and they offered... Read more

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  • Jun 22
  • Furniture and Decor
  • New Orleans, Louisiana
  • Recliner
  • 1
  • 1
  • 87
  • REVIEW RATING 4/5

I had bought a sofa, chaise lounger to match, (2)recliners, lamp at the Metairie location. 1st delivery went good, but one of the other recliners was back ordered. I was ok with that. I get a phone call from RTG saying the back ordered chair was being pushed back another week. Was not happy but it is what it is. My salesman call me the next day and says my back ordered chair will arrive in 2-3... Read more

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  • Jun 18
  • Furniture and Decor
  • New Orleans, Louisiana
  • Bedroom Set
  • 1
  • 1
  • 132
  • REVIEW RATING 5/5

We purchased a bedroom set and 4 side tables on May 23, 2015 from Rooms to Go to be delivered just over a week after purchase on July 2, 2015. This transaction was over $1200. Unfortunately, we were not made aware that we only had 48 hours from date of purchase (not from date of delivery/assembly) to return the merchandise. Usually, when this is the case, the store/employee mentions such a... Read more

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  • Jun 17
  • Furniture and Decor
  • Melbourne, Florida
  • Sectional Sofa
  • 1
  • 1
  • 63
  • REVIEW RATING 4/5

I bought a sofa from R2G RAC. I bought the couch about 2 years ago at 1400 dollars. Here still I owe 1000 dollars. Over the last year I have made payment arrangement, but have had to break the for various financial hardships. I was paying for the Insurance plan. It would get on my account, off my account, and the all of a sudden back on my account. Then the times that I needed to use the service... Read more

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