1.7
  • Showroom2 votes
  • Good Price2 votes
  • Sales Representative2 votes
  • Unprofessional customer service13 votes
  • Poor quality product9 votes
  • business ethics9 votes
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I have bought furniture from them and it has been a nightmare five deliveries and still it comes damaged and rooms to go basically told me to bad great company Add comment

  • Jan 28
  • Furniture and Decor
  • Smyrna, Georgia
  • Chest Of Drawers
  • 3
  • 3
  • 101
  • REVIEW RATING 5/5

I ordered furniture for my daughter's apartment and had to take 2 days off to accommodate separate delivery dates. They delivered a piece of her furniture (picture attached) with the entire door broken off. Was told to keep the furniture and contact customer "support" to arrange ANOTHER delivery. After sitting on hold for over 10 minutes, an extremely unprofessional and rude person answered... Read more

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  • Jan 27
  • Furniture and Decor
  • Jacksonville, Florida
  • Mattress
  • 3
  • 3
  • 33
  • REVIEW RATING 4/5

I bought a mattress at Rooms to go for $1075, less than a month the mattress started to sink in the middle, like a puddle of loose material. They did exchanged the mattress two times and still the exchange is not good. It is a shame, I spent $10,000 buying furniture that day and I am very displeased with the quality. Leather sofa is no good.....Never again will I shop at Rooms to go....Worst $10,... Read more

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  • Jan 26
  • Furniture and Decor
  • Tampa, Florida
  • Leather Sofa
  • 1
  • 1
  • 64
  • REVIEW RATING 3/5

We bought an expensive leather sofa (advertised as leather, turned out to be a blended leather material meaning there is a very small % of genuine leather). In a year this "leather" started to peel off and unlike the genuine leather the blended one cannot be repaired. Very disappointing. They also sold us the leather protection plan that turned out to be two tiny bottles with some liquid. In... Read more

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  • Jan 24
  • Furniture and Decor
  • Richardson, Texas
  • Loveseat
  • 81
  • REVIEW RATING 4/5

Bought a love-seat and couch. Was supposed to be brown. When they delivered the items, they were a burgundy/reddish color. Also, items sat several inches taller than what was in the showroom and feet couldn't touch the ground. Went back to return the items and the salesperson said they don't take returns. We asked to speak to the manager and she told us to go back to their office and see them. I... Read more

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  • Jan 24
  • Furniture and Decor
  • Bedroom Set
  • 40
  • REVIEW RATING 4/5

I bought my son's bedroom set and the media center was damaged. The company delivered 2 replacements that were in worst condition than the original. Finally, after 2 previous attempts, I got a good replacement unit after 3 months. After that issue, I did not learn the lesson and I bought my bedroom set, everything was Ok, but the dresser had a crack. I called costumer service and let them know... Read more

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  • Jan 23
  • Furniture and Decor
  • Houston, Texas
  • Living Room Furniture
  • 112
  • REVIEW RATING 4/5

the salesperson, "jacob", at the location on katy freeway (jan. 22/15) started by showing us around; as we explained to him what we were looking for, he showed us some selections and explained that with the leather or fabric furnitures we would get service treatment from the company; additionally, he said that once our credit was approved, we would only make payments... and no finance interest;... Read more

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My ex husband left me with no furniture. I had someoney went to RTG since i never had shopped for this. Worse experience i ever had. I got a living room set and afyer one week the couch and loveseat both looked like they wrre 10 yrs old. I will never bye from then agsin. The customer service and delivery was even one star. Add comment

I purchased kids bedroom and no problem with show room or the product itself, the worst delivery experience I had with any purchase, I shocked by crews attitude and it seems there is rules in regards to the people that roomstgo sending to customer's home and I will be really concerned about any future delivery even from other sellers Add comment

  • Jan 22
  • Furniture and Decor
  • Port Richey, Florida
  • Couch
  • 1
  • 1
  • 120
  • REVIEW RATING 4/5

I purchased a Cindy Crawford couch with chaise. Nowhere did it state NO REFUNDS. The couch is made badly, has developed serious problems within a week of delivery. I called was told "no refunds." Sending another, but the defects are from poor design,will continue. The people I spoke to were unhelpful, became nasty. The No Refunds policy was finally found on the back of the sales slip by a young... Read more

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