Rooms To Go Complaints and Reviews

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Rooms To Go
Main address:
1-888-709-5380 Option 2, , customerservice@roomstogo.com
  • 902+14 mobile complaints
  • $760K claimed losses
  • $835 average
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I want my account terminated effective immediately! I called awhile back and was under the assumption that it was already deleted, but I received an email recently saying that my cc had been charged and my subscription renewed. If you do not cancel my subscription effective immediately, I will report you guys. Thank you. Add comment

  • 1 day ago
  • Furniture and Decor
  • Naples, Florida
  • Living Room Set
  • 21

MY LIVING ROOM SET WAS DELIVERED DAMAGED, STAINED AND BROKEN...THE DELIVERY COMPANY HAD MY 12 YEAR OLD SIGN FOR THE ORDER!!! I CALLED THE STORE 3 MINUTES AFTER THE DELIVERY WAS MADE TO INFORM THE STORE OF THE DAMAGED FURNITURE AND REQUESTED THE DRIVERS RETURN TO PICK UP THE FURNITURE. I WAS TOLD THE STORE MANAGER WOULD CALL, HOWEVER, HE FAILED TO RETURN THE CALL. I SPOKE WITH MY SALES PERSON... Read more

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  • 1 day ago
  • Online Shopping
  • Houston, Texas
  • Tiffany Lamp
  • 5

Rooms to Go Tiffany lamps appear to be of inferior workmanship. We apparently had metal fatigue at top of the lamp. The lampshade was apparently too heavy and separated from the metal and glass. It was less than 2 years old. It simply dropped from the top. There does not appear to be a way to fix. They have refused to replace and or repair..They claim there is no manufacturers warranty and to... Read more

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  • Aug 16
  • Shipping
  • Georgia, United States
  • Delivery
  • 10

It's sad when you make plans around a four hour window on a Saturday. Who wants to wait all day for furniture to be delivered. But low and behold thirty minutes before my delivery window closes, I get a small from ROOMS TO GO telling me that he's running late and my now 1-5 window is now 4-8. Can't be 4 since it's now 4:30. REALLY!?!? As a company, you know what needs to be delivered and how long... Read more

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Items broken and or missing at time of delivery!!!!! Wanting me to take time off from work for their 4hr window for repairs NOT Happening!!!! I was on vacation the week of delivery and they could come back out during my time off so now rooms 2 go you must work on my time frame it's as simple as that!!!!!! Add comment

  • Aug 13
  • Furniture and Decor
  • Richmond, Virginia
  • Scratched Bedroom Set
  • 21

I bought a bedroom set and the day of delivery, the guys were late,digged up dresser and customer service very unfriendly, never called back after three attemps of bringing me a dresser,the other two were broken.why would you bring broken furniture to a customer to see? the nightstands got scratched up and it was in the timed frame,tried calling for replacement but there again customer service... Read more

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  • Aug 12
  • Furniture and Decor
  • Cedar Park, Texas
  • Pelled Leather Sofa
  • 44

I purchased an expensive leather sofa from Rooms to Go, I hardly sat on it and it just started to peel all over. Their warranty is for 1 year and it is ridiculous to spend so much money on a sofa that only lasted 2 years. I dont know why they would put out furniture that would last only past a year. Now I have a couch that is peeling everywhere and cant even have company over because of it. ... Read more

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  • Aug 10
  • Furniture and Decor
  • Austin, Texas
  • Blended Leather Couch
  • 53

Do not purchase a blended leather couch from Rooms to go! The polyurethane blend is what was used on my couch and it is peeling so bad after only two years! I will say though, rooms to go representative victor vega worked with me and gave me a $988 credit for another couch. I did purchase the extended coverage, so that gave me sufficient protection. I definitely will not be purchasing a leather... Read more

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  • Aug 09
  • Furniture and Decor
  • Wrong Bed Rails
  • 54

On 7-23-14 I walk into a nightmare, I purchase a sofa and bed, or better said half a bed, cause it's 8-9-14 and my matters is still on the ground! If that's not bad enough, the day they where suppose to deliver the sofa and bed, the delivery crew insulted me in my own home, not realizing I can speak spanish, was unable to assemble the bed, they brought the wrong rails and have made 4 delivery... Read more

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  • Aug 08
  • Furniture and Decor
  • Orlando, Florida
  • Bad Delivery Service
  • 1
  • 43

Moved from Florida from Michigan and bought my bed and bedroom stuff at the Florida mall location. I made sure to say 3 or 4 times that I work in the evenings so I need the stuff delivered before 2:30pm. The sales person Ray reassured me once he put it in the notes they would make sure it would be there early enough for me. They are also supposed to call you 48-24 hours in advance to let you know... Read more

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