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ROOMS TO GO

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567 complaints

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Rooms To Go, Inc. is a privately owned company. It was founded in 1990 and is headquartered in Seffner, Florida. This chain of furniture stores is located in the South United States and Puerto Rico. Rooms To Go is one of the leading furniture companies across the United States. In 2005 there was an exclusive Cindy Crawford furniture line launched with Rooms To Go. The company has a great number of showrooms and is one of the most popular furniture retailers.

Rooms To Go provides furniture for bedroom, dining room, office, kitchen, living room that include sofas, chairs, tables, queen beds, sectionals and many other items. Besides, the company provides kids furniture: bedroom furniture, bed linens, rugs and accessories.
Please try to contact ROOMS TO GO Customer Service directly prior to posting any complaints on this site.

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ROOMS TO GO Complaints & Reviews

ROOMS TO GO Reviews

Trudim
Cheap fabric from ROOMS TO GO
5.0 1-888-709-5380 Option 2 http://www.roomstogo.com/index.cfm?fuseaction=support

I purchased a reclining couch, love seat, end tables, lamps and coffee table after a few month the fabric on the backrest of the couch and love seat started to get thin and rip. I ...

#318940
May 16, 2012
12

GEEGEE42
ROOMS TO GO JUNK & WARRANTY CHEATS
5.0 1-888-709-5380 Option 2 http://www.roomstogo.com/index.cfm?fuseaction=support

July of 2010 I purchased an expensive Reclining Loveseat with an extended 3 yrs. warranty on the fabric (Leather) 6 weeks ago I noticed a flaking in the headrest on one side....I ...

#317888
May 11, 2012
43

Anonymous
ROOMS TO GO - Sold me Junk & a Warranity that was N/A
5.0 1-888-709-5380 Option 2 http://www.roomstogo.com/index.cfm?fuseaction=support

July of 2010 I purchased an expensive Reclining Loveseat with an extended 3 yrs. warranty on the fabric (Leather) 6 weeks ago I noticed a flaking in the headrest on one side....I ...

#317882
May 11, 2012
38

ThDrkPoet
ROOMS TO GO - Very shoddy customer service
5.0 1-888-709-5380 Option 2 http://www.roomstogo.com/index.cfm?fuseaction=support

While this happened a while ago, I just located this site and wanted to vent my own complaints about Rooms To Go. Back in October 2009, my wife and I purchased our first house. W...

#317233
May 08, 2012
71

Angrycus...
ROOMS TO GO Voids Warranty Unethical
5.0 1-888-709-5380 Option 2 http://www.roomstogo.com/index.cfm?fuseaction=support

On Friday May 4th I called Rooms to Go to let them know I noticed my sofa had dropped from the frame on one side and I will need it repaired. I spoke to Lisette. She told me I wa...

#316962
May 07, 2012
101

Starligh...
ROOMS TO GO - Poor Customer Service
5.0 1-888-709-5380 Option 2 http://www.roomstogo.com/index.cfm?fuseaction=support

My husband and I walked into rooms-to-go on May 5, 2012. It was the store located on Rivers Ave in Charleston, SC. Yes I'm giving as much info as I can because they were so rud...

#316722
May 05, 2012
105

Anonymous
ROOMS TO GO - Late and broken furniture
5.0 1-888-709-5380 Option 2 http://www.roomstogo.com/index.cfm?fuseaction=support

First they came a week late for no apparent reason ( couldn't provide an explanation on why they were late ). Then the leg of my sofa was broken. When I told the delivery guy h...

#316699
May 05, 2012
46

Anonymous
ROOMS TO GO saleperson is clueless
5.0 1-888-709-5380 Option 2 http://www.roomstogo.com/index.cfm?fuseaction=support

Tried to look at a trundle bed but she did not even know what one was. Maybe learning english would help. sent a letter to the web site and got a copy and paste reply.T...

#315927
May 01, 2012
72

Rtptim
ROOMS TO GO - Delivery service is horrible
5.0 1-888-709-5380 Option 2 http://www.roomstogo.com/index.cfm?fuseaction=support

Purchased ~$9000 worth of furniture a month before delivery and scheduled it for May 4 in Raleigh,NC. They called Monday April 30 to confirm delivery. We weren't home and called ...

#315825
May 01, 2012
101

Apollobi...
ROOMS TO GO is Horrible
5.0 1-888-709-5380 Option 2 http://www.roomstogo.com/index.cfm?fuseaction=support

Purchased a bedroom suite, mattress, chair and ottoman for over $3000 in Jan. 2012. 1st delivery in Feb. and the headboard and gentleman's chest were damaged. The delivery guy ...

#315283
Apr 28, 2012
108

Just_4u
ROOMS TO GO - Lie to about their exchange policy
5.0 1-888-709-5380 Option 2 http://www.roomstogo.com/index.cfm?fuseaction=support

I have purchase a $7000 temperpedic bed from rooms to go in March. After 3 weeks of sleeping on the bed I was having back problem and waking up everyday with my body all sore. When...

#315251
Apr 27, 2012
117

Rem2004
Do Not Buy From ROOMS TO GO
5.0 1-888-709-5380 Option 2 http://www.roomstogo.com/index.cfm?fuseaction=support

If you are even considering purchasing anything from Rooms To Go, please heed my advice and refrain from shopping with this company. The past 12 months have been a complete nightma...

#315248
Apr 27, 2012
153

Sanjay71
ROOMS TO GO sold us discontinued /defective product
5.0 1-888-709-5380 Option 2 http://www.roomstogo.com/index.cfm?fuseaction=support

I purchased bedroom set with storage from Grapevine, TX store in Nov 2011. After 1 week or so they delivered but without required rails for bed. Driver just dumped ...

#314909
Apr 26, 2012
81

Lovebug66
ROOMS TO GO sucks !!!!
5.0 1-888-709-5380 Option 2 http://www.roomstogo.com/index.cfm?fuseaction=support

I purchased a couch from Rooms to Go and only after one week being used it broke. The wood frame is broke as well as arm frame. I called them and rooms to go sent out a tech to see...

#314677
Apr 25, 2012
88

Wan712
ROOMS TO GO - Brand new in box- but floor sample as-is
5.0 1-888-709-5380 Option 2 http://www.roomstogo.com/index.cfm?fuseaction=support

In the store i bought three tables and was told that they were ordered and I could pick them up in a week. When I returned to the store I noticed that my receipt stated "FINAL SAL...

#314438
Apr 24, 2012
124

Dal1970
ROOMS TO GO - Leather that fell apart
5.0 1-888-709-5380 Option 2 http://www.roomstogo.com/index.cfm?fuseaction=support

I purchased a sectional from Rooms To Go a little over two years ago. I am a single adult with no children nor pets. The leather sectional has been minimally used over the two ye...

#314407
Apr 24, 2012
109

Transq
ROOMS TO GO - Room To Go lied about one year manufacturing warranty!
5.0 1-888-709-5380 Option 2 http://www.roomstogo.com/index.cfm?fuseaction=support

I bought a dinning set table at Rooms To Go in Orange Park, Florida on January 24th, 2012 with one year Manufacturing warranty in the seller's contract. The edge of the top of tabl...

#314401
Apr 24, 2012
123

Anonymous
ROOMS TO GO - This place sucks
5.0 1-888-709-5380 Option 2 http://www.roomstogo.com/index.cfm?fuseaction=support

Order a living room set and bed room set. set it will be here early. not here yet. got a call said between an hour got a call back two hrs later saying it will be another hr. never...

#314132
Apr 23, 2012
83

Anonymous
ROOMS TO GO - Lack of quality
5.0 1-888-709-5380 Option 2 http://www.roomstogo.com/index.cfm?fuseaction=support

Bought a leather living room set from rooms to go in September. The leather on the coach is already coming apart and according to them it does not fall under the warranty. They sen...

#313302
Apr 19, 2012
119

DontbuyR...
Rude salesperson @ ROOMS TO GO
5.0 1-888-709-5380 Option 2 http://www.roomstogo.com/index.cfm?fuseaction=support

Saturday walked into the Miami Rooms to Go after first seeing what we wanted on their Internet site. Salesperson approached us and we advised we wanted a dinette set. He showed u...

#313268
Apr 19, 2012
134

Jperez68
ROOMS TO GO Hialeah, Florida a horrible experience
5.0 1-888-709-5380 Option 2 http://www.roomstogo.com/index.cfm?fuseaction=support

Rooms to Go store located in the city of hialeah, florida is a frightening experience, from stained mattresses, furniture shabby, exorbitant prices to rude staff, liar from the ven...

#312635
Apr 16, 2012
115

Jeanneme...
ROOMS TO GO pushy saleswoman
5.0 1-888-709-5380 Option 2 http://www.roomstogo.com/index.cfm?fuseaction=support

I went to rooms to go to purchase a sofa and bedroom set. I had already found a mattress and box springs at another store with much better prices. The saleswoman would not give up ...

#312146
Apr 14, 2012
159

Anonymous
ROOMS TO GO delivered used and damaged furniture
5.0 1-888-709-5380 Option 2 http://www.roomstogo.com/index.cfm?fuseaction=support

I recently purchased the Mushroom California furniture with the matching swivel chair from Rooms-To-Go. After delivery I noticed that the swivel chair was not near as stable as th...

#311932
Apr 13, 2012
151

Malek
ROOMS TO GO - Piece of trash delivered
5.0 1-888-709-5380 Option 2 http://www.roomstogo.com/index.cfm?fuseaction=support

The 1st sofa was broken in the warehouse, tech came out a week later to see, another week later a new sofa, now 3 days in , and when i sit down I sink. Now another tech is coming o...

#311482
Apr 11, 2012
149

Fromjava
ROOMS TO GO
5.0 1-888-709-5380 Option 2 http://www.roomstogo.com/index.cfm?fuseaction=support

Rooms To Go Plano TX. Warning do not do business with them. The Rooms to Go head office is the same way. My family and I purchased a living room set and dining room and carpet. T...

#310761
Apr 08, 2012
215

Anonymous
ROOMS TO GO
5.0 1-888-709-5380 Option 2 http://www.roomstogo.com/index.cfm?fuseaction=support

I purchased a sofa and loveseat and prior to delivery the items went on sale with three tables to go with the two items. I called and they would not recognize their own national a...

#310320
Apr 06, 2012
207

Ajmonte79
ROOMS TO GO - Extended Warranty and Quality of Furniture. Garbage.
5.0 1-888-709-5380 Option 2 http://www.roomstogo.com/index.cfm?fuseaction=support

I bought an entire living room set back in October. Knowing that the furniture was a light color, I went ahead and purchased the miraculous "wonder warranty" that covers everythin...

#309401
Apr 02, 2012
328

Anonymous
ROOMS TO GO - Repeated re-delivery of damaged furniture
5.0 1-888-709-5380 Option 2 http://www.roomstogo.com/index.cfm?fuseaction=support

Great sales people...Ordered 3 rooms of furniture. Bedroom, mirror was replaced, damaged wood frame. Dining room, had to take apart chairs to remove plastic covers. Living room,...

#308069
Mar 27, 2012
249

Anonymous
ROOMS TO GO - They delivered damaged item
5.0 1-888-709-5380 Option 2 http://www.roomstogo.com/index.cfm?fuseaction=support

We purchaseda dresser from Rooms to Go store in north Fort Worth for approx. $800. We paid an extra $55.00 for delivery. One week later they delivered a broken damaged dresser. The...

#307970
Mar 27, 2012
191

Anonymous
ROOMS TO GO is a Rip Off
5.0 1-888-709-5380 Option 2 http://www.roomstogo.com/index.cfm?fuseaction=support

I went in to buy a living room and dining room set for my new condo. The salesman was nice...that's where the experience ends happy. I picked out a complete living room and d...

#307699
Mar 26, 2012
339
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