Rooms To Go Complaints and Reviews

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Rooms To Go
Main address:
1-888-709-5380 Option 2, , customerservice@roomstogo.com
  • 966+26 mobile complaints
  • $810K claimed losses
  • $819 average
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  • 3 hours ago
  • Furniture and Decor
  • Covington, Louisiana
  • Mattress Cover
  • 4

What you get in return though is store credit, which is ***, because all you really want to do is get your money back, and never set foot in one of there stores ever again. No deal. My wife spent $1500 in furniture, that I thought was ***. Cancelled before delivery, and then found out about no refunds, store credit only within 1 year. Now I am pissed, as most of their furniture is ***, but we... Read more

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  • 1 day ago
  • Furniture and Decor
  • Hallandale Beach, Florida
  • Bedroom Furniture
  • 10

6 months after buying white bedroom furniture from rooms to go,(CINDY CRAWORD FURNITURE) it turned yellow. It started slowly and has gotten worse. Nobody from the store or corporate could help. DONT BUY FROM ROOMS TO GO>>>>>its poor quality and should be called JUNK TO GO. Once the store has your money, they have poor consumer skills. They offer no help to resolve any type of... Read more

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  • 1 day ago
  • Furniture and Decor
  • Fort Lauderdale, Florida
  • Bed
  • 50
Rooms To Go - Review about Bed from Fort Lauderdale, Florida
1 of 3

$2500 bed from ROOMS to go! They said they don't cover bed bugs.. They say I can return it with No money back. Read more

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  • 2 days ago
  • Furniture and Decor
  • Montgomery, Alabama
  • Sofa Loveseat Recliner
  • 43

Everyone seems to be in the same boat. The problem is there is no way to fix it. This is absolutely appalling that a national chain should be able to "cheat" people the way they are doing. I have read numerous reviews and they all say the same thing. I don't understand how a company can stay in business treating their customers the way they do. I am tempted to stand at the front door and... Read more

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  • 2 days ago
  • Furniture and Decor
  • Jensen Beach, Florida
  • Living Room Set
  • 39

In approximately 2011, I purchased a "leather" living room set. I used the leather protectant liquid to clean the couches regularly and took great care of my furniture. I have no kids and the furniture was not abused. Recently, I have noticed my leather was separating and that I did not have real leather but some type of fake leather appearing plastic film that gives the appearance of leather.... Read more

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  • Nov 17
  • Furniture and Decor
  • La Place, Louisiana
  • Sofa
  • 18

We Spent 5,700 bucks on sofa and love seat that turned out to be trash furniture. After only 2 years material is cracking and peeling in the seams and along front area where your legs hang down. The reclining mechanisms on either end of the sofa are constantly difficult to close and major hardware is loose and or missing from the bottom to the extent that when we moved the sofa last it scratched... Read more

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I purchased a living room set and the material is peeling and still paying for it. Never again I will purchase anything from them again. Add comment

     

  • Nov 15
  • Furniture and Decor
  • Furniture Replacement
  • 25

For four months buy a complete room set ,spend a lot of money , on two occasions a technician saw the furniture and I changed the header,I speak Spanish ,I was told that they had no more to replace,They gave me the option of choosing another set ,Which I did , but I gave two broken parts, customer care told me that until January I do not replace them ,consider one Disrespect , I wish to resolve... Read more

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  • Nov 14
  • Furniture and Decor
  • North Richland Hills, Texas
  • Sofa
  • 19

My wife and I made big ticket purchases, there twice. You would think we knew better. When the furniture, sofas, chairs, ottomans, lamps tables fell apart, stained, when springs popped out, leather torn, their co,plaint department said we had no recourse, buyer beware. In fact they said go to the manufacturer because the (RTG) was going to do exactly nothing. The merchandised stained torn ripped,... Read more

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  • Nov 13
  • Furniture and Decor
  • Houston, Texas
  • Loveseat
  • 128

I have a leather couch, loveseat and recliner chair combo that I purchased approximately 1.5 yrs ago. After purchasing these items in store, a representative from the warranty department called to state that I should have been offered the warranty at time of sale but that she could offer it to me by phone. I purchased all three items together, so keep that in mind as I tell my story. My recliner... Read more

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