1.8
  • Showroom2 votes
  • GOOD WHEN PUrCHASED1 votes
  • price1 votes
  • business ethics5 votes
  • Customer service4 votes
  • Hateful customer service3 votes
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  • 2 hours ago
  • Furniture and Decor
  • Myrtle Beach, South Carolina
  • Furniture
  • 6

December 20th, 2014 Got a call that delivery of our order will be from 7:00 am - 11:00 am. Truck arrived. They unwrapped and installed the love seat, only to inform us that the sofa was not on the truck. Drivers made some calls and we were told that Rooms to Go would try to deliver the sofa later today. We received a phone call informing us that the sofa would be delivered December 31st. I went... Read more

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  • 1 day ago
  • Furniture and Decor
  • Leather Furniture
  • 39
  • REVIEW RATING 4/5

They charge for protectant on every item without disclosing. A friend of mine used to work at RTG and said that they lose their jobs if they don't sell the "goo" on every item and sell a mattress pad with every mattress. In addition, the Cindy Crawford leather items are already treated. So, there is no reason to sell the protectant on those. Stand firm and look at the invoice before signing. ... Read more

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  • 1 day ago
  • Furniture and Decor
  • Hartsville, Tennessee
  • Child Bed Delivery And Set Up
  • 37
  • REVIEW RATING 4/5

We decided that we wanted to replace a bunch of furniture throughout the house and decided to come to this store after Thanksgiving, and take advantage of their no interest deals. We purchased a couch and three new beds. Of course delivery was three weeks later, which was a little long, but understandable. When the time came for delivery to be scheduled, we were greeted by a snippy and rude... Read more

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  • 1 day ago
  • Furniture and Decor
  • Clermont, Florida
  • Tv Stand
  • 31
  • REVIEW RATING 4/5

DO NOT BUY FROM THEM!!! They have the worst customer service. Our experience is as follows... We bought a tv stand on 12-14 it was delivered on 12-18. The piece was delivered damaged (no surprise based on reviews). The delivery man told me it would be exchanged probably on Saturday (2 days later). Ok no problem and he left the damaged piece in the middle of my living room. Since it is damaged I... Read more

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  • Dec 14
  • Furniture and Decor
  • Houston, Texas
  • Money Refund
  • 50
  • REVIEW RATING 4/5

Wrong item delivered, they picked it up but did not refund me back my money 30 days later! I have paid $929 and only kept $295 worth of items so I need my $634 refunded but 40 minutes later I am here in the store waiting! Worst service, rude customers service employee (Linda) and the manager is never available to voice concerns ! Seriously bad business practice! This is at the Rooms to go 12450... Read more

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We purchased a leather sectionalfor or living room. Over a three year period, we may have day on it five times. It is peeling. how can leather peel? We were led to, this is not leather!!!! Save your money and do not by anything from Rooms To Go. Their furniture is garbage, cheap ***. Add comment

  • Dec 12
  • Furniture and Decor
  • Delray Beach, Florida
  • Leather Couch Warranty
  • 93
  • REVIEW RATING 5/5

I had the same experience, I bought a new reclining leather sofa 1 month ago and also was sold an extended warranty. I first told the salesman no, but he kept pushing me. He said the same "If anything at all happens to the couch in 3 years, they will replace it no questions asked" So I purchased it. Today I get a call from their corporate office asking if I would like to buy a warranty for the... Read more

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  • Dec 11
  • Furniture and Decor
  • Bradenton, Florida
  • Foam Mattress
  • 76
  • REVIEW RATING 3/5

I was told, by salesman at Bradenton FL store, when I purchased the mattress that it could be returned if there was any problems with it. The bed is in perfect appearance. I wake several times in the night with shoulder and hip pain similar to sleeping on a tile floor with a foam mat. A service rep came out and measured mattress for settling and then call center said they can not do anything... Read more

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  • Dec 10
  • Furniture and Decor
  • Fort Worth, Texas
  • Furniture
  • 25
  • REVIEW RATING 4/5

Hoy fui a rooms to go outlet in fort worth tx ,en busca de una recámara económica al llegar me dijieron que tenían un especial de 444 ,incluyendo peinador ,cajonera ,night stand y cabecera me emocione tanto pero al escoger me dicen que esas piensas que yo escojo (muebles *** menos raspones) están fuera de la oferta ,que sólo podía escojer siertos muebles (basura,peinadores sin cajones ,quebrados... Read more

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  • Dec 09
  • Furniture and Decor
  • Table
  • 59
  • REVIEW RATING 3/5

Rooms to Go delivered a new table and chairs. It took them almost three months to get the order in their warehouse. When delivered, the table had a huge scratch on it. The delivery people hit the door frame when bringing the table into the house, and knocked a large strip of molding loose. They set the pieces of molding aside and did not tell us about it. We discovered after they left. Rooms to... Read more

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