Rooms To Go Complaints and Reviews

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Rooms To Go
Main address:
1-888-709-5380 Option 2, , customerservice@roomstogo.com
  • 930+20 mobile complaints
  • $780K claimed losses
  • $816 average
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  • Sep 26
  • Furniture and Decor
  • Texas, United States
  • Furniture Delivery
  • 1
  • 1
  • 92

I will never buy from Rooms to Go ever Again!!! I purchased enough furniture for a small apartment; a room in an assisted living facility that my mother was moving into on Thursday; relocating from Massachusetts to Texas. The delivery was scheduled for Wednesday, I had notified the director of the facility that they would be coming; the delivery guys showed up and would not wait a lousy 5 minutes... Read more

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  • Sep 23
  • Furniture and Decor
  • Pretty Prairie, Kansas
  • Faulty Furniture
  • 1
  • 1
  • 104

I cannot tell you how angry I am. I will not step foot in Rooms To Go again, nor purchase anything online. My experience has been the most horrid ever!!! It began when my husband and I purchased a bedroom suit and a set of bunk beds about 5-6 months ago. After being told that the bedroom suit would be delivered in one week, upon full payment we were told it was out of stock. We had to... Read more

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  • Sep 23
  • Furniture and Decor
  • Terrible Experience
  • 31

I have had a terrible experience shopping with Rooms to Go. My couch was to be delivered on Friday between the hours of 7 AM and 10 PM. At 8 PM, after waiting 13 hours, I receive a call that the delivery guy can't make it and he'd have to come Saturday. I told the representative that I had to be at work by 11 on Saturday and asked what time the delivery would be. She was unable to give me a time... Read more

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1 of 2

Bought leather set complete room for 3300 4 year later its peeling offered 566 and they want me to pay for shipping I will never every shop their again Add comment

     

  • Sep 22
  • Furniture and Decor
  • Baton Rouge, Louisiana
  • Sofa Exchange
  • 2
  • 2
  • 32

I bought sofa set .it was something wrong with it .they sent somebody to check it. It's still not right we when exchange it .when I went to exchange it they charge me again deleviery fee. And fabric protection fee. That's so wrong. The manager in Baton Rouge is useless and doesn't really give a *** about you won't even make a phone call. But he will email so later another words!!!i am still... Read more

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  • Sep 21
  • Furniture and Decor
  • Delray Beach, Florida
  • Sofa
  • 36

I AM HAVING A BAD EXPERIENCE WITH A SOFA STILL UNDER WARRANTY THAT IS FALLING APART. THEY WON'T DO ANYTHING ABOUT IT CLAIMING THAT THE WARRANTY ONLY COVERS DEFECTS BY THE MANUFACTURER AND MY LUMPY SOFA IS JUST A "CUSTOMER PREFERENCE" ISSUE. HAS ANYONE ACTUALLY GOTTEN ANY SATISFACTION WITH THESE PEOPLE? IF SO, I WOULD LIKE TO KNOW HOW. WITH WHOM DID YOU SPEAK? IS IT WORTH REPORTING THEM TO... Read more

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sat home waiting on furniture to get delivered thsts still never gotten here! they didnt call or give any explanation on why its not here. I wont buy from these people again! Add comment

     

  • Sep 18
  • Furniture and Decor
  • Windermere, Florida
  • Damaged Sofa
  • 71

I am so disappointed in Rooms to Go...I will not be using them or recommending them to anyone! I ordered a 2 piece sofa (I'm going to keep this short! ) it arrived with numerous damage the inspector came out and it got returned and another couch sent. The 2nd couch also was damaged lumpy and color mismatched. In between time they tried to deliver me one half of a couch. Then a 3rd couch got... Read more

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  • Sep 17
  • Furniture and Decor
  • Partial Delivery
  • 45

Ordered a bedroom suite that we really needed soon. 2 weeks 2 days later a partial delivery was made and then I was told that the other pieces would be another 6 weeks! Mattress is sitting in the floor with guests coming. The Manager said that we knew but the salesperson did not tell us this. The Manager said it was mis-communication but I said it was an outright lie told to make the sale!! I... Read more

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  • Sep 16
  • Furniture and Decor
  • Augusta, Georgia
  • Leather Furniture
  • 70

I bought a love seat and sofa 3 years ago with blended furniture which the salesman (Chuck Jones, Augusta GA store) assured me was the new thing. The vinyl or whatever it was cracked and peeled within the warranty period. I was given maintainance pil an smile to fix it with. It became worse and finally peeled away altogether. Rooms to Go has offered me $300 in store credit to buy more... Read more

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