Rooms To Go Complaints and Reviews

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Rooms To Go
Main address:
1-888-709-5380 Option 2, , customerservice@roomstogo.com
  • 939+25 mobile complaints
  • $780K claimed losses
  • $812 average
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  • 1 day ago
  • Furniture and Decor
  • Winnabow, North Carolina
  • Leather Sectional Couch
  • 21

We purchased a leather sectional which came apart at the seems within just a few months. The tech glued it rather than stitching it which immediately came loose. We tried having him come back out but had little success as he never showed. we paid good money on this leather sectional and the quality is just horrible! Now it's two years old and multiple springs have popped loose making it very... Read more

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  • 2 days ago
  • Furniture and Decor
  • Austin, Texas
  • Bonded Leather Furniture
  • 29

BEWARE of Rooms to Go. This multi-million dollar company will sell you bonded leather furniture and tout it as strong and durable ...then it starts puffing up and peeling and they will refuse to stand behind the products they sell. We spend over $2000 4 years ago and the sofa started peeling in two places about a year ago. Rooms to Go offered us a prorated discount on a new living room... Read more

Was this review helpful? 1 0

I just bought a bedroom set for my son, bed and a dresser. Worst decision. They have the audacity to bring us the dresser WHICH THEY KNEW was damaged before delivering it to us. When I pulled opened the drawers of the dresser, they all fell out. Its a piece of ***. If you don't wanna lose time, money and patience then look someplace else other than Rooms To Go. Add comment

     

  • Oct 14
  • Furniture and Decor
  • Damaged Furniture
  • 86

We have had damaged furniture for our son's bedroom set delivered 5 times. Each time one or more pieces was damaged. They do not call 30 minutes in advance of delivery either. On one occasion they delivered the furniture to our 12 year old daughter, then claimed she looked 20. They allowed her to sign and accept the damaged furniture! Now that we have the cherry furniture, the smell is so... Read more

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I have bought 2 power sofas from Rooms To Go and they are both falling apart. I hace called customer service numerous times with no satisfaction. I am very upset and displeased with the service I am receiving. Add comment

Bonded leather sofa peeling after two years. RTG response. SOL. Add comment

100% FULL      

  • Oct 10
  • Furniture and Decor
  • Boca Raton, Florida
  • Leather Sectional Couch
  • 173

The biggest mistake I made was purchasing "leather" sectional couch from the RTG Boca Raton Store in December of 2009. When purchased, we were told how durable of a piece it was, that we just needed to take care of the leather like our own skin, and keep it moisturized. I conditioned my couch every week, always making sure it was clean and kept moisturized. About 3 years after purchasing, in... Read more

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  • Oct 10
  • Furniture and Decor
  • Wrong Order Delivery
  • 62

I took the day off work for the delivery lost $228 pay, paid $150 for the delivery. They brought me the wrong piece. Asked for a Sunday for them to bring right piece, but said they couldn't do. So now having to take another day off work. So now out $600 total. They gave me a $50 dollar credit on a $3100 purchase...thanks for nothing. next time I will use someone who does the right thing when they... Read more

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  • Oct 08
  • Furniture and Decor
  • Pasadena, Texas
  • Bedroom Set
  • 65

Same thing happened to me. I bought a bed room set in may 2014 and one of the pieces was setup close the wall, one day dacided to separate from the wall and noticed that problem. I can't beleive their response after they taked the pics, called me to tell me they can cover it cause it was not a manufactuting problem. I really dont know what is a manufacturing problem cause if i complain about a... Read more

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  • Oct 07
  • Furniture and Decor
  • Raleigh, North Carolina
  • Leather Recliner
  • 49

My recliner is falling apart after only 1 1/2 yrs. Rooms to Go was contacted, sent pictures, and called; they steadfastly reject responsibility for their product since I did not buy an extended warranty. Who buys extended warranty for furniture?????? Furniture should NOT fall apart and leather peal after a year and a half. There are bolts missing from the frame that were never installed so the... Read more

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