Rooms To Go Complaints and Reviews

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Rooms To Go
Main address:
1-888-709-5380 Option 2, , customerservice@roomstogo.com
  • 970+28 mobile complaints
  • $810K claimed losses
  • $816 average
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The mattress we purchased about five years ago causes pain in our legs. On each side of the bed we have a dip and in the middle there's a hump. REALLY!!!! This is the second bad mattress from RTF. I've been told by previous customers and employees that no one should ever purchase bedding from RRG. Add comment

     

  • 2 days ago
  • Furniture and Decor
  • Flowery Branch, Georgia
  • Dining Room Set
  • 33

We purchased a dining room set over 1000 dollars. When we got our chairs they were covered with black stuff. The chairs were white. We sent them back. The customer service said we couldnt recieve our chairs until November. This was in July. The manager contacted us about trying to cancel our ordet. Needless to say we recieved our chairs the next week. So we decided to use them again for our... Read more

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  • 2 days ago
  • Furniture and Decor
  • Houston, Texas
  • Dining Room Set
  • 22

So I'm pretty upset with Rooms to Go. We ordered a dining room set. Now I can understand that they don't waive shipping or really give discounts so we purchased it cash and were told our furniture would be to us in a month. Fine...I understand business can be busy. However, I don't understand why Rooms to Go hasn't held up their end. The original customer service representative said she'd notate... Read more

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I went to the distribution center to pick up my furniture with an assigned appointment date. Many customers including myself ended up waiting 2 to 3 even 4 hours for them to distribute paid for furniture. This place SUCKS!!!!!!! Never again Add comment

     

  • Nov 22
  • Furniture and Decor
  • Florida City, Florida
  • Leather Sectional
  • 101

I went to look at a bonded leather sectional 2 weeks ago and the price was $788.00, I took a pic of sectional and price. 5 days later decide to go back and buy it after discussing it with my husband, this was veterans day, the price went to $899.00. I asked a woman sales associate if they would honor the price since I had a pic showing the $788.00. She came back and said her manager said no. I... Read more

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  • Nov 20
  • Furniture and Decor
  • Atlanta, Georgia
  • Sleeper Sofa
  • 41

Over priced cheap furniture! I bought a sleeper sofa from Rooms to Go Atlanta, in 3mos. I could see the bed hanging from under the couch... it was sagging almost on the floor. In 6 to 8 months it was all the way on the floor. I called and called to report/ complain several times only to be ignored however now, that my warranty is up my call gets answered... now they want me to pay for a part to... Read more

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  • Nov 20
  • Furniture and Decor
  • Covington, Louisiana
  • Mattress Cover
  • 40

What you get in return though is store credit, which is ***, because all you really want to do is get your money back, and never set foot in one of there stores ever again. No deal. My wife spent $1500 in furniture, that I thought was ***. Cancelled before delivery, and then found out about no refunds, store credit only within 1 year. Now I am pissed, as most of their furniture is ***, but we... Read more

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  • Nov 19
  • Furniture and Decor
  • Hallandale Beach, Florida
  • Bedroom Furniture
  • 38

6 months after buying white bedroom furniture from rooms to go,(CINDY CRAWORD FURNITURE) it turned yellow. It started slowly and has gotten worse. Nobody from the store or corporate could help. DONT BUY FROM ROOMS TO GO>>>>>its poor quality and should be called JUNK TO GO. Once the store has your money, they have poor consumer skills. They offer no help to resolve any type of... Read more

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  • Nov 19
  • Furniture and Decor
  • Fort Lauderdale, Florida
  • Bed
  • 135
Rooms To Go - Review about Bed from Fort Lauderdale, Florida
1 of 3

$2500 bed from ROOMS to go! They said they don't cover bed bugs.. They say I can return it with No money back. Read more

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  • Nov 18
  • Furniture and Decor
  • Montgomery, Alabama
  • Sofa Loveseat Recliner
  • 74

Everyone seems to be in the same boat. The problem is there is no way to fix it. This is absolutely appalling that a national chain should be able to "cheat" people the way they are doing. I have read numerous reviews and they all say the same thing. I don't understand how a company can stay in business treating their customers the way they do. I am tempted to stand at the front door and... Read more

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