1.5
  • Sales representative8 votes
  • Showroom6 votes
  • Good when purchased4 votes
  • Poor quality product30 votes
  • Unprofessional customer service26 votes
  • Business ethics24 votes
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  • 21 hours ago
  • Furniture and Decor
  • Alpharetta, Georgia
  • Therapedic Mattress
  • 16
  • REVIEW RATING 4/5

I have a similar experience with Rooms to Go. It's not like Macy's or Costco where they value customer's satisfaction. We had to convince RTG that the mattress we purchased was defective for three months before they could approve a replacement. We are unhappy with the replacement mattress after 2 days of sleeping on it as it generates lot of heat (foam based) and wanted to get a replacement... Read more

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  • 2 days ago
  • Furniture and Decor
  • San Antonio, Texas
  • Queen Mattress
  • 23
  • REVIEW RATING 4/5

On 4/4/15 we purchased a queen mattress and motion perfect platform for $3500. Delivery date was set for 4/25/15 with a delivery window of 9am to 1pm. As of 11pm 4/25/15, our items were NEVER delivered. We called customer service and the local store regarding the delivery and were advised by a manager that the delivery time frame is a courtesy to the driver, not the customer, AND that we should... Read more

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  • 2 days ago
  • Furniture and Decor
  • Cape Coral, Florida
  • Living Room Set
  • 44
  • REVIEW RATING 4/5

My wife went to rooms to go and purchased a bedroom set and living room package and she called the next day to change the color of the recliner. later they called and said the flyer for the package she bought was on the wrong furniture and she would have to take something else. Its called bait and switch put the flyer on the more expensive product and then tell you they cant sell u what u... Read more

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  • Apr 22
  • Furniture and Decor
  • Fort Myers, Florida
  • Staff
  • 40
  • REVIEW RATING 4/5

We are customers since time in the roomstogo store in Naples. Today we had a small Problem with an Exchange of a Sideboard which was delivered to us broken. We talked to the store Manager around the corner We where standing outside his Office and he was siting to the right of the room in front of his Computer. He was even unfriendly and he did not even look on us when we were speaking to him.... Read more

Was this review helpful? 0 1

the seller lied saying was gonna be zero percent interest on purchase for six months the final sales receipt explains nothing when I have the bank statement it shows 29.99% is my interest Add comment

Resolved

  • Apr 20
  • Furniture and Decor
  • Mayaguez, Mayaguez
  • 10
  • REVIEW RATING 5/5

Lamentablemente tuve una situación en la tienda Mayagüez tuvimos la oportunidad de financiar atravez de AcceptanceNow el cual era un plazo de 90dias el cual se hacían los pagos el día 15 y el plazo término el día 2 cuando fui hacer mi ultimo pago me indican que pasa a ser rentado por no haber pagado él día 2 no puede ser que tenga que volver a pagar nuevamente la cantidad de 375. Hable *** el... Read more

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  • Apr 20
  • Furniture and Decor
  • Arlington, Texas
  • Living Room Furniture
  • 90
  • REVIEW RATING 5/5
Rooms To Go - Delivered off white furniture brand new Dirty 3 times in a row.
1 of 3

I purchased new Cindy Crawford living room furniture from the Rooms to Go store in Arlington, Texas off of Cooper Street. They delivered the off white couches stained with black marks I waited 11-5:30 on the delivery. They delivered the Cindy Crawford dining room table set with a broken and damaged table. They came out a 2nd time with a delivery window of 11-3 showed up at 5:00 with another dirty... Read more

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  • Apr 18
  • Furniture and Decor
  • Palm Beach Gardens, Florida
  • Sofa
  • 77
  • REVIEW RATING 5/5
Rooms To Go - Review about Sofa from Palm Beach Gardens, Florida
1 of 2

Purchased a sofa Feb 2015 in the West Palm Beach, FL store, Okeechobee Rd location. The fabric and piping sewing was zigzag, a hole on the side from lack of staples, padding filler creating a sunken look around the arms and fabric not tacked proper around the front leg. The sofa was replace with another sofa and it also had issues. A repair tech was sent to make repairs but could not correct all... Read more

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  • Apr 17
  • Furniture and Decor
  • Morrisville, North Carolina
  • Cindy Crawford Sofa
  • 44
  • REVIEW RATING 5/5
Video
1 of 2

We purchased the Cindy Crawford design sofa in Feb 2015. So far we have had the couch replace once and they sent a repair person over to fix it and yet again it's broken (3 days later). The bottom keeps giving out. I want told they they will not give a refund once items deliver! However will keep fixing it! This item is the biggest piece of *** I've ever owned! Stay away!!!! Read more

Was this review helpful? 0 0

I bought a leather living room set an 1 year an a half later the foam of the sofa got very soft an there is a hole in the back of of the chair and in the place we're you seat. Costumer service responded that the guarantee is over and they can not do any thing for it so my sofa is disposable Add comment

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