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1.7 Based on 396 reviews
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  • Customers like
    • Sales representative 15
    • Good price 8
    • Showroom 8
  • Customers don't like
    • Poor quality product 41
    • Unprofessional customer service 31
    • Business ethics 30

Bought a Cindy Crawford leather theater seating recliners in Dec. 2012. 3 1/2 yrs. later, it is cracking and peeling!! A serviceman from RTG looked at it and said that was normal!!! He said a lot of leather does that after 1 year!!!!! I showed him my Lazy Boys recliners that I have had for 16 years that look brand new and he said "You got lucky" I knew right then that I was dealing with idiots. I purchased that set because it was 100%... Read more

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Bought a Cindy Crawford sectional sofa in Boca Raton fl. The color of it on their showroom floor and on their web site is blue. Sofa that was delivered is grey. Have made about 100 calls to their so called C/S, get disconnected, or told a supervisor is unavailable. They agreed to exchange it, but took 2 months to agree to deliver it anytime other than the (day time) hours I work...schedule delivery 2 or 3 times...driver would call to cancel.... Read more

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We purchased 2 sofas from rooms to go in 2014. Early part of 2016 we noticed the back of one corner of the dual power sofa is sagging you a few inches. It is poor quality and RTG won't do anything about it. They would rather say it is to late rather than helping and keeping their customers. Well they have list this customer and all of my family, friends and co-workers knows and they agree with me. So RTG you won't get their business either.... Read more

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After years of buying furniture. We have one problem with a sofa with a warranty. They dont care about customer loyalty. They want honor the claim. Warranty was a waste of money. Never again lesson learned.

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I will never buy furniture at Room to Go again. I purchased a sleeper sofa with warranty. The sleeper breaks they say its my fault. They want honor the claim. Buying the warranty was a waste of money. I bought thousands of dollars of furniture over the years. They dont care. Customer loyalty means nothing to them.

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I spent over $3,000 to get new furniture from this place. Delivery was not ‘next day’ as they advertised. It took over 2 ½ weeks to schedule a delivery date!!!! Then when the delivery guys come, they were pathetic. I have a brand new home that I lived in less than one week and they make the first damage and they didn’t act like they cared. They carried my dresser into my bedroom and hit the stair railing, making a chip. They were deep in... Read more

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Roomstogo...4 deliveries 1. Broken mirror, sales rep. Left the chest off the order. 2. Chest came, they couldnt even take it out of the box, mirror was broke again. 3. This time the mirror was in one piece, but the chest that was supposed to be red alerted had a manufacture defect. The couch I bought had a bow or bubble on the back. Contacted the presidential office. The girl I spoke to was going to have the couch red alerted, and the chest. The... Read more

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Rooms To Go Sofa Review from Houston, Texas
1 of 3

I bought the protection plan. Then when the men delivered the furniture smelled used. Not only that, the gram was broken in the sleeper sofa. I demanded a refund on delivery charge which I did not get. I had to take a day off so a man can come and just take pictures for a report. The take another day of when they exchanged the sofa which I demanded by the way. They charged me for the warranty again! Not even a year later the frame is broken on... Read more

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Ordered a chair and sofa 3 weeks ago. Called me today (less than a week before I move and need the furniture delivered) to tell me they were no longer carrying the items I ordered.

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Sales peeps are good, helpful. But, watch out!! Once you make your purchase it's down hill from there. Making payments through Synchrony banking online is impossible, the people that work there can't speak English, or purposely act *** to screw u your account. If u go to the store the account department say they don't have access your account, they can only take your payment.. Really!! Oh but they can check your credit to approve you etc..., the... Read more

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