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  • Customers like
    • Sales representative 15
    • Attentive sales person 8
    • Good price 8
  • Customers don't like
    • Poor quality product 39
    • Unprofessional customer service 30
    • Business ethics 29

I have had my denim couch set for a year and a half. Had to call for "service" within one year because the seat cushions are FLAT! Makes the sofa unbearably uncomfortable!! Finally have called to schedule someone to restuff the seat cushions-on my own dime. Hopefully then we can truly enjoy our furniture. Like the ability to wash the slipcovers but you need a VERY large commercial washer to do so... Read more

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We bought a rooms to go leather couch , sofa and reclined and they peeled badly after 2nd year . Tried to contact them , they only wanted to give us 600 credit for a 3000 purchase . We bought a lot from them and we where planning to buy more but never again. i don't recommend buying from them. Horrible horrible experience. Read more

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They talked us into getting the bonded leather instead of the microfiber upholstery, saying the bonded leather would "last a lifetime." We spent $1500 on a couch and a love seat. Within 3 years, it flaked and peeled and came off. There are a zillion pictures of this on the internet, so it's clearly not our fault. The furniture was completely ruined. When we asked for a pro-rated refund, all... Read more

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This is the absolute piece of junk sofa I unfortunately purchased from Rooms to Garbage 22 months ago. Both supports, if you can even call them that, are now broken in half. We are beyond the 1 year warrenty and reading the complaints here there seems no point to even aggravate myself trying to call someone. I will NEVER purchase anything from this store again. Terrible waste of money. Read more

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I bought a leather living room suit I have had it around 2 years the middle cushion on the sofa starters to peel and flake on the edges no one sits on it we also oiled it with the free life time of oil a lot of good that dose rooms to go said send us photos I sent over 20 photos there response is we take back the suit and give you a $534.00 In store credit that's a joke I paid that for the 2 End... Read more

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Disappointed with quality of sectional sofa. Feathers stab you when you sit and cushions not holding up at all. Very disappointing. Add comment

Your company ROOMS TO GO is the worst, you guys are good when you walk in stores offers customers a lot of things,book appointments for same week or following week but deceived customers,bad customer service, rude phone service, after purchase call stores and get the worst customer services, bad drivers , offers fix issues and i still waiting for a bed since 3 to 5 years and never got the... Read more

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We bought a living room set less than a year ago from Rooms To Go. The furniture is of cheap quality. Staples coming out, cushions busting at the seams. We paid for scotch guard. And furniture is clearly not scotches guarded. They came to "fix" it several times. And the furniture is still falling apart. They will not replace the furniture, but want to keep sending techs out to try and repair it.... Read more

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Sad to say Rooms to go won.. I am keeping the damaged glass table because they made it the process so difficult and exhausting. I could not *** a 5th day off from work to have the Table top exchanged. They also never credited me the $100 they promised. I am done with the rudest customer service agents that have one goal.. to be champions of rooms to go assets and not compensate or make right... Read more

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My wife, daughter and I recently moved to Greenville, SC. We were in need of ,a new couch, but didn't want to pay Pottery Barn/Ethan Allen prices, we found Rooms To Go and decided to have a look. We ended up working with a really patient sales guy who showed us all kinds of options. We ended up getting a Cindy Crawford package sectional with a matching ottoman, a "TV Console", and a gift... Read more

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