Rooms To Go Complaints and Reviews

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Rooms To Go
Main address:
1-888-709-5380 Option 2, , customerservice@roomstogo.com
  • 947+26 mobile complaints
  • $790K claimed losses
  • $812 average
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  • 1 day ago
  • Furniture and Decor
  • Pembroke Pines, Florida
  • Dining Room Set
  • 50

Stay away from this store. I bought several thousand dollars worth of furniture here. Items purchased were a dining room set, living room set, and entertainment center. Everything we bought was defective. Spoke to Manager Jackie who is extremely rude and inflexible. First was told they would replace furniture then she went back on our agreement. Had to get BBB.org involved and still was never... Read more

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  • 2 days ago
  • Furniture and Decor
  • Houston, Texas
  • Cottage Bedroom Set
  • 21

I purchased the cottage bedroom set. It has now started to show yellow spots all over it. They very in size. Rooms to go won't do anything about it. They said it was passed the 1 year warranty. Well it did not start to show these spots until this past summer a year and a half since we purchased it. They told me to have it refinished. Do not buy their furniture it is ***. Their costumer service... Read more

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  • Oct 28
  • Furniture and Decor
  • Sofa
  • 31

My wife and i are 21 year customers of Rooms To Go . I too had problems with TD Bank due to no fault of mine . I let them know my feelings payed off my account closed it and went in that same day opened anew account with someone ealse and bought an new sofa and love seat . I disagree with they sell bad quality furniture . our home is an RTG show room. Our old sofa and love seat was 9 years old... Read more

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  • Oct 27
  • Furniture and Decor
  • Dallas, Texas
  • Warranty Agreement
  • 83

My husband and I found a lovely sectional which we actually purchased and were happily waiting to be delivered in a week in a half. After we got home from making our purchase I noticed that our sales person (Paul) had charged us for a 3 year warranty on the sectional and ottoman. We returned to Rooms To Go to get this charge refunded back to us because we weren't aware of the charge and we... Read more

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  • Oct 27
  • Furniture and Decor
  • Sofa
  • 34

The worst customer experience I have had by far. I purchased a $1000 sofa they told me it would arrive in 2-3 weeks... A month past and I didn't hear from anyone I had to call myself to find out it was now in back stock got it two months after. Before this I went to the sawgrass sunrise florida store and purchased a mirror. I took it home and brought it back in the same plastic I had purchased it... Read more

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  • Oct 27
  • Furniture and Decor
  • Furniture Purchase
  • 22

My partner and i went to the Fayetteville nc location and was totally ignored. No one welcome us or any thing. We approach a salesmen he mumbled under his breathe something and walked away. Than I knew than this was no a professional place to do business. I purchased my furniture at another furniture and was very satisfied with the way we were treated. We were greeted and felt like we important... Read more

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  • Oct 25
  • Furniture and Decor
  • Houston, Texas
  • Torchiere Lamp
  • 99

My husband and I moved to Houston recently and bought 2 bedroom suites, and living room package, a dining room package and two $300 torchiere floor lamps. The first night with the kitten home, he jumped on the lamp shade, and the weight of him not only knocked the glass shade over, but ripped the very cheap aluminium electrical socket right out of the torchier stand. He is not a heavy cat, so... Read more

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On my bank account it says there was a 49.99 taken out for phantom efx. I did not approve this payment or even buy anything. Please return my money asap! Add comment

Just two worlds HORRIBLE SERVICE!!!!! ↓↓↓ 0 point !!! Add comment

     

  • Oct 21
  • Furniture and Decor
  • Winnabow, North Carolina
  • Leather Sectional Couch
  • 81

We purchased a leather sectional which came apart at the seems within just a few months. The tech glued it rather than stitching it which immediately came loose. We tried having him come back out but had little success as he never showed. we paid good money on this leather sectional and the quality is just horrible! Now it's two years old and multiple springs have popped loose making it very... Read more

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