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1.7 Based on 384 reviews
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  • Customers like
    • Sales representative 15
    • Good price 8
    • Showroom 8
  • Customers don't like
    • Poor quality product 40
    • Unprofessional customer service 31
    • Business ethics 30

Zero customer service!!!! was not told about pick up policy - they did not call when item arrived. When showed up for pick up had to wait!!!

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Bought an adjustable bed ($3800) just a month ago. It stopped working shortly after purchasing. Called customer service and they said they won't be in my area till Aug. 4. I told them I have a doc appt. that day. Said they would try to expedite. Never heard from them and called the store mgr. She sent an email to expedite it. Never heard from them. Called asst. store mgr. today and he said he would call them and call me back. Verified... Read more

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Horrible customer service. Poor quality furniture for the price you paid. They ruined my floor upon delivery and are giving me the run around to give me credit. Buyer beware - don't waste your money on ROOMS TO GO. HORRIBLE

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Rooms To Go - Sofa Review from Tampa, Florida
1 of 10

We purchased a leather sofa and love seat we were told it was leather, spent well over $3000.00 they are now terrible the leather is peeling off, it started in the arm rest and now is everywhere it is so embarrassing, we were looking for other furniture until a sales person if another furniture store told us about this problem, you should have never sold me furniture that was not leather but charged me for leather, I am so upset I expect to hear... Read more

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I wish I could be more delicate but I am absolutely ticked off, disgusted, disappointed and committed to not buying anything here ever again. We bought a couch and recliner there years ago and the quality and price were good. Still using the couch. More recently bought a love seat and dresser / chest for the bedroom. Added a warranty after everything was delivered for the love seat. It was supposed to include cushion restuffing as needed... Read more

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Rooms To Go - Peeling theater seating
1 of 2

I bought the seating about eleven months ago. It is already peeling. I have it in an R V. So it was used very little in that time. Since the RV is not in use most of the time, the furniture is in a dark room. I loved when I bought it, it is very comfortable, but furniture that is rarely used and is less than a year old should not be peeling and cracking. It looks like it's been used constantly for years. We have no pets, so the scratches and... Read more

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I purchased a Cindy Crawford sectional, the first set I purchased after one month stretched at the inside corner seam, the next one did the same. I was told it is a woven fabric and I have had this one for 6 months and is not under warranty. I am the only person that lives here and I weight 115 lbs. Really, not a defect! They also sold me stain protection, the service man said it doesn't work on weave fabric. Makes sense now, no way to get... Read more

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My mother, Carolyn Fagan, (SAV GA) purchased a living room suit in Jan 2015 and the motor in one of the recliners no longer works..She called Rooms to go and they said the only thing they could recommend is go online to find a company that repairs furniture.. She spent 5 thousand dollars on furniture..... I can't believe they are not standing behind their product. My mother-in-law purchased from Ashley furniture 4 years ago and they just... Read more

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Rooms To Go tells you that delivery can be anywhere from 7am to 10pm. Even though on a regular delivery they will give you a 4 hours window, but still tell you it could really be at any time. On top of it, i received only part of the delivery, they forgot to put one major part on the truck. The delivery person told me they will be back in about 1/2 hour. They did not come, they did not call. I had to call customer service and then had to wait... Read more

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