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  • Customers like
    • Sales representative10
    • Showroom6
    • Good when purchased5
  • Customers don't like
    • Poor quality product33
    • Unprofessional customer service26
    • Business ethics25

  • 20 hours ago
  • Furniture and Decor
  • Houston, Texas
  • Furniture
  • 11
  • REVIEW RATING 3/5

I had a 4 hour window for my furniture to be delivered. It is now past the window. I am sitting here at 8:30 pm waiting for my furniture to be delivered. They just told me the driver is delayed another 40 minutes. In the mean time the driver called me at earlier and said he was at my house. I told him he was lost. He was not at my house. I had to call the store because the customer service line... Read more

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  • 20 hours ago
  • Furniture and Decor
  • Forney, Texas
  • Leather Sofa
  • 1
  • 1
  • 17
  • REVIEW RATING 4/5

Our couches "real" leather started to flake. When we called to get it fixed Rooms to Go informed us that our warranty had expired about 2 weeks prior and they couldn't help us. So let me help future buyers out...DO NOT BUY FROM THEM! Any company that will sell items like this and then not honor the customer by fixing their produce shouldn't be in business. I will never buy furniture from here... Read more

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  • 1 day ago
  • Furniture and Decor
  • Orlando, Florida
  • Bed
  • 17
  • REVIEW RATING 3/5

I ordered a bed for my son. The email I got said I would be given a 4-hour delivery window. I called the day of delivery because I hadn't heard from RTG. I was told that because I scheduled delivery within 5 days, my only option was all day delivery, meaning they could come anytime between 7 a.m. and 10 p.m. And that if I wasn't there, tough luck. They will take the bed back and I have to wait... Read more

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  • 1 day ago
  • Furniture and Decor
  • Atlanta, Georgia
  • Sectional Sofa
  • 15
  • REVIEW RATING 4/5

I purchased a sectional sofa in 2012 and I also purchased the extended warranty. Last year the recliner on the sofa was not aligned and not shutting properly. I call rooms to go and they came out and replaced the frame of the recliner and a couple of months later the recliner was doing the same thing only it was worst this time the seat was sinking also, I call again and they came out only to... Read more

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  • May 24
  • Furniture and Decor
  • Spring, Texas
  • Leather Chair
  • 62
  • REVIEW RATING 5/5
Rooms to go
1 of 3

Between 2009 and 2011 we bought several pieces of furniture from the Willow Wood RTG in Northwest Houston totaling about $6000.00 dlls. Among those was a dining room set that included 8 "leather" contemporary chairs. The whole room was used very occasionally for the next 3 years. Due to a special set-up we did to our home in september 2014, we had to use the furniture regularly, and the chairs... Read more

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  • May 24
  • Furniture and Decor
  • Round Rock, Texas
  • Mattress
  • 19
  • REVIEW RATING 3/5

Terrible place. You dont realize how cheap the furniture is until youve had it a few months. DONT WASTE YOUR MONEY ON THEIR INSURANCE/WARRANTY either. Threw away money on that too. Called them for cleaning and replacement on their *** only to be told nope, not covered sorry when we were told it was. Worst of all: spent $2700 on a mattress that we slept on ONE NIGHT with protective liner might I... Read more

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  • May 24
  • Furniture and Decor
  • Orlando, Florida
  • King Size Bed
  • 21
  • REVIEW RATING 4/5

Shopped @ RTG outlet in Altamonte on 5/23/2015 saw a king size Dumont bed & talked to the manager Robert. He told me he could not reduce the price from $1098.I went to the showroom & priced the same bed in Altamonte & Kissmmee, there price was $1100.00. Robert persistent in selling the severely damaged and scratched bed for $1098. I told him a brand new one was only $2.00 more. ... Read more

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  • May 23
  • Furniture and Decor
  • Baton Rouge, Louisiana
  • Coffee Table
  • 32
  • REVIEW RATING 4/5

WORST COMPANY EVER. They make you pay an outrageous amount for delivery and they cant even guarantee you a delivery time when someone is home!!! I specifically told them when I purchased my furniture that no one is home from 2-6 and she said that's fine we deliver all day from 7am-10pm and then I get a text 2 days before delivery that they'll be there from 2-6. Called to complained to the... Read more

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  • May 21
  • Furniture and Decor
  • San Antonio, Texas
  • Couch
  • 22
  • REVIEW RATING 3/5

We purchased two couches and an entertainment console. The couches smell like a chemical smell that you cannot even sit on without gagging - doesn't make it better that I'm pregnant and the smell is likely harmful. With many calls and much cussing - they are being replaced. It took 2.5 months to receive the console and then it arrived BROKEN. Their delivery system is garbage. They give you a... Read more

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  • May 21
  • Furniture and Decor
  • Deerfield Beach, Florida
  • Sofa
  • 44
  • REVIEW RATING 4/5

Hello my name is Jennifer Vidal .On February 2015 I bought a sofa for about $1300 at the location of rooms to go pompano beach. Unfortunately, your product has not performed well because since I got it the sofa has always been slanted and now the stitchingis falling apart . I am very disappointed because i picked rooms To go out of many furniture companies and I have spent a lot of money for a... Read more

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