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ROOMS TO GO

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479 complaints

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Rooms To Go, Inc. is a privately owned company. It was founded in 1990 and is headquartered in Seffner, Florida. This chain of furniture stores is located in the South United States and Puerto Rico. Rooms To Go is one of the leading furniture companies across the United States. In 2005 there was an exclusive Cindy Crawford furniture line launched with Rooms To Go. The company has a great number of showrooms and is one of the most popular furniture retailers.

Rooms To Go provides furniture for bedroom, dining room, office, kitchen, living room that include sofas, chairs, tables, queen beds, sectionals and many other items. Besides, the company provides kids furniture: bedroom furniture, bed linens, rugs and accessories. Please try to contact ROOMS TO GO Customer Service directly prior to posting any complaints on this site.

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ROOMS TO GO Complaints & Reviews

ROOMS TO GO Reviews

Anonymous
ROOMS TO GO Ruins The Surprise

My child is gone, the decorators are here, and the wall painting is done. THE DELIVERY TRUCK GOES TO PICKUP THE FURNITURE AND GUESS WHAT, THERE IS NO %&@!$%& FURNITURE AND THE INT...

#292639
Jan 28, 2012
8

Anonymous
ROOMS TO GO - Furniture rips open easily!

Bought two large leather reclining sofas and a reclining chair from them. Sofa ripped open at the seam withing 4 months of use. They won't fix it and could care less. Poor quali...

#291824
Jan 25, 2012
39

Nmcord
ROOMS TO GO blames customer for their bad service

I ordered a tempurpedic mattress, bunkie board, and mattress protector to be delivered to my home. I was told they would arrive from 1-5 on a friday. At 4PM I received a call ask...

#291003
Jan 22, 2012
97

Jobois
ROOMS TO GO Liars

We purchase furniture off the floor from the University store in Charlotte, NC after being told by the salesperson (Connie) that it had a one year warranty on it which I insisted u...

#290858
Jan 21, 2012
121

Obama2012
ROOMS TO GO IS GREAT!!!

I LOVE THE COMPANY NO COMPLAINTS HERE...I LOVE THE DECOR OF THE PLACE AND THE FRIENDLY SHOWROOM STAFF AND THE GREAT CUSTOMER SERVICE I THINK SOME PEOPLE ARE JUST TOO PICKY THEY ARE...

#290731
Jan 20, 2012
69

Kdillond...
ROOMS TO GO has shady business practices

I ordered a table and chairs the week before Thanksgiving. They delivered the incorrect chairs. I called the store but I was instructed to call the 800 number. After three deliv...

#289511
Jan 16, 2012
134

Jdmslater
Customer service terrible at ROOMS TO GO Jacksonville

I recently purchased one lamp from the Phillips Hwy Rooms to Go store. I received a call when it arrived; however, I was told I could only pick it up between 9-4, hours that were ...

#289401
Jan 16, 2012
88

Macklin
ROOMS TO GO ...Suck

Bought a bed for my daughter and had delivered to home. The store demo did not look at all the same!!!!!!!!!!!!!! After delivered they set up, ALL board on bed had holes in bed, an...

#289221
Jan 15, 2012
131

Anonymous
ROOMS TO GO - Mala calidad de los muebles y malisima atencion al cliente

Hace 4 mese compre dos love seats, a los 3 meses se le desprendio un brazo a uno con solo apoyarme en el, aparentemente el daƱo no fue tan grande, llame y vino un tecnico que le a...

#288944
Jan 13, 2012
89

Anonymous
ROOMS TO GO poor quality and unprofessional customer service 2.0

I purchased bedroom furniture in July 2011. By November the chest of drawers developed a two inch wide split that obviously formed around a knot hole. After waiting two months fo...

#288556
Jan 12, 2012
154

Anonymous
ROOMS TO GO kids furniture

I purchased two bedroom suits from rooms to go, purchased a warranty and within the first month both beds were broken they came to repair but only patched it up. Within 3-6mths th...

#288519
Jan 12, 2012
125

Anonymous
ROOMS TO GO - Third time delivery and still can't get it right.. What a horrible company!

Purchased a new kitchen table and chairs in November for our new house. We moved in the first part of December. Rooms To Go delivered the furniture with cracks and scratches all ...

#287826
Jan 10, 2012
132

Anonymous
ROOMS TO GO

My leather sectional less than 2 years old is cracking. I called customer support and they said I should use the leather cleaner I had to buy with the sofa. I use this quite ofte...

#287172
Jan 07, 2012
159

Pigout1
ROOMS TO GO

On 11/27/2011 I purchased $5000.00 of furniture from Rooms To Go, sofa with electric recliners, two chairs with electric recliners, cocktail table, end table, lamp, console table a...

#287138
Jan 07, 2012
263

Anonymous
ROOMS TO GO - Please don't go for Rooms togo!!

I recieved My furniture from Rooms togo this eve and I really feel Ripped off. They did not deliver the sofa which the salesman said came with the set I purchased and i Told the de...

#287087
Jan 06, 2012
187

Mcclurie
ROOMS TO GO

Rooms to go did less than a honorable sales transactions,my aunt paid a whiole year for a two peice leather counch and chair,by the way she is elderly,she has for over 6 months tr...

#287000
Jan 06, 2012
159

Lets be ...
ROOMS TO GO damaged my carpet and refuses to fix the problem

Rooms To Go made a delivery and damaged my brand new carpeting - only days old. The delivery man denied they did it and said he would be responsible for damages if it was caused b...

#286916
Jan 06, 2012
137

Laurie d...
ROOMS TO GO - Making a Payment is frustrating with this company

Customer service is terrible I had to wait on the phone for 1 hour until someone finally answered just to find out they could not take a payment . Nelson said he would transfer me ...

#286631
Jan 05, 2012
110

Anonymous
ROOMS TO GO - Doesn't make it simple to make a payment

Tried to pay by phone,and on the myaccount. still didn't get it paid. mail is to slow.may sit on someones desk and charge me a late fee again. even if the payment was mailed ea...

#285342
Dec 30, 2011
146

GettinIt...
ROOMS TO GO - No customer Service, lousy products

I just had a lousy experience with Rooms To Go. Their "Customer No-Service" said I am stuck with a 6 month old sectional where the cushions don't provide any support. What the heck...

#284968
Dec 29, 2011
177

Anonymous
ROOMS TO GO - Wont accept power of attorney for military wife

Husband overseas for a year. We just bought a house and everything is n my name. We both have great credit however mine is ocerloaded right now. I have spoken with him and he says ...

#284340
Dec 27, 2011
161

Babychar...
ROOMS TO GO Cheaply Made Furniture

I purchased a living and dining room set in November 2011 and since technicians have come out twice to repair this defective furniture from the Frisco, Texas store. For the dinette...

#284036
Dec 26, 2011
215

Royhoward
ROOMS TO GO - Ruined my wifes Christmas

We bought a dinning room table 4 months ago. All my wife has talked about for 4 months is wanting 2 more side chairs. Bought them at the store and was told I could pick them up fro...

#284022
Dec 26, 2011
206

Anonymous
ROOMS TO GO in Midland, TX

I went to rooms to go in midland and one of the employes by the name Cesar was stearing at my wifes behind and when I confronted him he stated insulting me. I am not sure why thes...

#283918
Dec 25, 2011
276

Anonymous
ROOMS TO GO - Can't delivery a Christmas present ordered 10 days ago

We ordered a leather sofa as a Christmas present 10 days ago and requested delivery before 3pm today. They never called us to say they could not make the delivery by 3;00 and when ...

#283638
Dec 23, 2011
154

Chuckcla...
ROOMS TO GO - Sold me defective Simmons bedding products cost

In year 2008 Our Family purchased a Simmons Beauty Rest Mattress & Box Spring. Rooms to Go Salesman in Pompano beach Florida sold us the Bedding set at cost of over $1000.00. Sales...

#282357
Dec 18, 2011
165

Lc9177
ROOMS TO GO - Refuses to deliver undamaged furniture

I purchased a Kids bedroom suit and a sectional sofa in 10/2011. The bedroom furniture is the Disney Hannah Montanna set,it included a canopy bed, fabric for the canopy, dresser an...

#282189
Dec 17, 2011
228

McJabs
ROOMS TO GO is the worst place I have ever dealt with. EVER.

My 'all day' deliveray window ended up being on their time and their time only. I told them I need a call prior to deliveray on 3 different occasions. Wasn't called until the drive...

#282048
Dec 16, 2011
192

Unhappeee
ROOMS TO GO Terrible service

Terrible, have had more than 5 separate deliverers trying to replace damaged furniture from the first delivery. Either the replacement furniture was worse or the wrong items were ...

#281802
Dec 15, 2011
181

Stumpyla...
ROOMS TO GO poor quality and unprofessional customer service

I purchased a bedroom suite in July 2011. By November the top of the chest of drawers developed a two inch wide split that runs half way across the top. Customer service stated ...

#281565
Dec 14, 2011
204
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