Rooms To Go Complaints and Reviews

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Rooms To Go
Main address:
1-888-709-5380 Option 2, , customerservice@roomstogo.com
  • 912+16 mobile complaints
  • $770K claimed losses
  • $827 average
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  • 9 hours ago
  • Shopping
  • Columbia, South Carolina
  • 7

I purchased a leather sofa from RTG. Even purchased the leather cleaner and warranty. The sales paper said it was 100 percent leather. My family and I hardly sat on the couch. I noticed after 3 years the leather began to bubble, crack and peel. Now it is totally ugly. I asked RTG to repair, replace or refund. They did neither. I feel robbed and cheated. The leather looked as if it was... Read more

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  • 2 days ago
  • Furniture and Decor
  • 41

I purchased, a bedroom suite 02/2013. I was two days late paying my bill, immediately I started receiving, harrassing phone calls, through out the day. Returned call, tried to pay half and the other half in a week. Said the do not take partial payments. I was told that my payments would be lowered, that didn't happen. Came home from work to find a note on my door for a pickup!! Never will do... Read more

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Bought a 100% leather sofa set NEVER buy it from rooms to go Within 3 yrs it has peeled off. Repair guy says it only 17% leather. Still waiting on manager to call. Or email me at washngolaundrymat@gmail.com Add comment

  • Aug 27
  • Furniture and Decor
  • Baton Rouge, Louisiana
  • Furniture Quality
  • 24

I bought 2 couches and a chair from them. The delivery people broke my storm door trying to get furniture in house. Couch is made so cheaply! One leg is over 1/2" shorter than rest of them and another was put on crooked so furniture rocks! The feet keep coming off of chair. Furniture is horrible! Made terrible. I have purchased lots of furniture during my 66 yrs and I have never seen such poor... Read more

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  • Aug 26
  • Furniture and Decor
  • Credit Increase Denial
  • 53

I know this seems to be an old thread but last night I applied for a RTG credit card & was approved for $1000. While that's all fine and dandy that I got approved but I needed at least $3400 for the whole living room set that I wanted to purchase. I called the number & spoke to customer service and they denied my credit increase with of course no explanation & said that I will be... Read more

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  • Aug 25
  • Furniture and Decor
  • Couch
  • 32

Bought the Sydney Rhode set and have been very disappointed. The couch is absolutely beautiful but the quality sucks! What sucks even more is RTG customer service and the techs that come out. I have had two come out so far in less than a year. The last issue was that I sat on my couch and heard a crack. I am not heavy and am very careful about how the couch is sat on. You can ask anyone in my... Read more

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Purchased an entertainment center in which delivery drivers dropped and broke. They set it in my house as if nothing happened. My friend didn't notice it. I immediately reported the damage upon my return. Well the damage is not covered by Rooms to Go. Do not trust them to take care of your furniture. Inspect every inch of furniture. Add comment

  • Aug 23
  • Furniture and Decor
  • Atlanta, Georgia
  • Furniture Delivery
  • 45

Never ever get furniture from Rooms to Go. I had to wait almost two months to receive my bed. I scheduled my delivery date for a time I did not have to work. One of their delivery guys quit and they called to inform me they would not be delivering my bed that day and that I would not be able to reschedule at this time due to the consumer service being closed at 4:30pm.And my bed would be... Read more

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  • Aug 23
  • Furniture and Decor
  • Spring Hill, Florida
  • Leather Peeling
  • 22

I had my leather Sectional for about four years when all the leather started to peel off they offered me $700 towards a new set and they would take mine. Now why would I want to buy another one from them when the one that I just got from them is a piece of ***. I think they should've replaced the piece that was no good rather than me spending another two grand on the sofa set and then giving me... Read more

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  • Aug 23
  • Furniture and Decor
  • Furniture Replacement
  • 30

I bought a couch & love seat and 2 end tables. 1 table was scratched in the box and I was offered they would fix it. I requested a new table which they replaced 1 week later. My couch was broken while they took it off the truck. They don't have a lift gate so they let it slide off the truck to the ground. My furniture was discontinued so I had to go pick out new furniture and I didn't get a... Read more

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