ROOMS TO GO - Liars at RTG Cindy Crawford Sectional A Joke

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Liars at RTG Cindy Crawford Sectional A Joke

May 9, 2008

ROOMS TO GO complaint

Have had problems with the sofa that I bought just 2 years ago. They sent out new cushions because they were all defective! But wait, only the bottom cushions came I had to take another day off from work and wait for someone to come and see whats going on. They guy comes and says yes its obvious that the cushions do not match and that the old ones are completely sunken down (after less than 2 years) he says he is ordering new ones and someone will call me about the actual sofa that is broken and when you sit down you sink down to the springs. A few days later I get a call saying that they are now doing NOTHING! that they have decided that nothing is wrong and that the rep that came out should not have told me that they would fix the problems because guess what? they wont, she acted like she could care less that the rep said he was ordering new cushions. Suddenly they just decided that they will now do NOTHING! I said wait I purchased a protection plan she said well you must get your sofa professionally cleaned (my sofa isnt even dirty) before they will even speak to me again. WTF Did I buy a plan for then??????

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Comments (1)

1. Written by FLORIDA, on 09-05-2008 21:40

I SPENT 4,000.00 ON LIVING ROOM FURNITURE (TWO SOFAS’, CHAIR, COFFEE TABLE, TWOEND TABLES AND TWO LAMPS) ONLY FOR THE TABLE TO BE GARGAGE. WHEN WE NOTICED THE TABLES WERE STARTING TO FALL APART, WE CONTACTED RTG. GRANTED THE TABLES STARTED COLLAPSING AFTER A YEAR (THE WARRENTY IS ONLY GOOD FOR ONE YEAR) BUT WHEN I CALLED RTG TO REPAIR THE TABLES, THEY WERE VERY MECHANICAL AND REFUSE TO REPAR THE TABLES BECASE THE WARRENTIES EXPIRED. I UNDERSTAND THERE ARE POLICIES PUT IN PLACE, BUT AS A CUSTOMER SPENT SOO MUCH MONEY IN THERE STORE, YOU WOULD THINK THEY WOULD HAVE BEEN MORE COOPERATIVE. WELL BECAUSE OF THIS LITTLE EXPEREINCE, THEY WILL NEVER PURCHASE ANOTHER ITEM IN THIS STORE. IF I WAS RTG, I WOULD BE MORE WORRIED ABOUT THE NUMBER OF CUSTOMERS THEY ARE LOOSING AND LESS ABOUT TRYING TO ACCOMIDATING THE CUSTOMER. SOMETIME YOU HAVE TO PICK AND CHOOSE WHEN TO BEND THE RULES.

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