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Rooms To Go - The Cindy Crawford Home Van Buren Burgundy 8 Pc Leather Sectional
The Cindy Crawford Home Van Buren Burgundy 8 Pc Leather Sectional was purchased April 2015. The stain on the leather is rubbing off. This recliner has very light use. We bought 3 year warranty to avoid problems but now I am told it does cover this. Purchasing a high...
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2.4
I liked
  • Originaly i like the products
#1117222
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It is my first time purchasing furniture,my gf and I go to Rooms to go and are helped by who we thought was a nice woman Sheri. I needed a bedroom furniture to include a mattress; Sheri convinced me I needed to purchase their mattress pad because I couldn't return the...
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1.0
#1108902
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Rooms to Go Customer Service for Delivery
Rooms to Go Customer Service for Delivery
Rooms to Go Customer Service for Delivery
Two years ago I bought a leather bonded sleeper sofa from Rooms to Go. Since then the leather gradually began to strip off the sofa. In early July I went to Rooms to Go with pictures of the stripped leather and they told me they no longer carry leather bonded sofas...
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#1107085
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Rooms To Go - Cheap plastic mirror for $160.

Rooms To Go
#1117838
Ordered the Celtic Dawn mirror online, 159.99 with free shipping. Not withstanding the delivery fiasco, the product is self is PLASTIC cheap horrible. How did I not realize it was plastic? I assumed it was wood. And they want $160 for this piece of crap? Never again!
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Rooms To Go - Sofa discoloration

Rooms To Go
#1114467
1.2
Details
Bought a sofa 2 years ago spent over 5,000 now its turning from black to brown bought a warranty for a additional 500 and told nothing can't be done never again will i purchase something from them
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Advertised vs Delivered
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Delivery Service
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Price Affordability
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Rooms To Go - Badly

Rooms To Go
#1114347
1.3
Details
Bad experience, they don't have the furniture the day i sign until 10 days later, but the time to returned was over, that was a scam, so i got a furniture to paid but all scratched the i can't return. Find somewhere else to buy furniture rooms to go, don't care about how the furniture is delivered on good conditions or not.
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Rooms To Go - Wrong set
Rooms To Go - Wrong set
1/2

Rooms To Go - Wrong set

Rooms To Go
#1108691
2.3
Details
Ordered gardenia set with a wood bed and rails also verified that the drawers were dove tailed but got nailed drawers and leather bed??
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Advertised vs Delivered
Delivery Service
Price Affordability
I bought a power reclining love seat two years ago for $1,000. At the time, it seemed like a reasonable deal for what I was getting; I was not yet a savvy shopper. Trust me, you can find much finer quality at steal prices at estate sales, consignment shops, Let it Go...
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1.0
Product
#1106519
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RTG was successfully sued for ripping off their customers by charging extra for the spray on protection while they were not applying it at all. The lawyers pocketed $4,000,000 and the customers get 10% of the protection price back or a store voucher. Hankinson et al....
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2.8
Product
I liked
  • Appearance of sectional
I didn't like
  • Constant lies i got from managers and reps
  • Product quality
#1106352
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Call customerservice 15 times in a week. At one point put the phone down for 45 minutes while I was painting a room no one ever answered and they never will I had a problem with my delivery date change couldn't confirm it tried for a week call the store the girl at the...
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#1104011
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Rooms To Go - Fake "Top Grain Leather"
I am on my third couch from Rooms to Go because of the poor quality. The "top grain leather" wore through the top layer revealing fabric in less than 8 weeks. This is actually my third couch from Rooms to Go because of the same issue. Obviously they are not using "top...
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Anonymous
Mad Granpa

I just looked at your picture and it appears you have the same couch as us, the Van Buren. BTW, it's not Top Leather, it's top coated leather. It's processed leather (like chi...

Anonymous
Mad Granpa

I just got a postcard from a law firm that has a class action suit against RTG for not applying the protectant properly that I paid $180 extra for. They decided to settle inst...

1.5
Product
#1103629
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We bought a leather two piece sofa, a chair and foot rest in 2008 when I moved to GA. It sat in our unused lounge until now just getting used a couple of times a year but I always cleaned it with leather cleaner given with it. However, we changed around furniture after...
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3.0
#1098850
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Rooms To Go- Cindy Crawford Gianna Home Collection
I purchased a set of the Gianna Cindy Crawford Home Collection sofas in October 2015. On May 2017, I called customer service because the stitches from the right upper part of my sofa came off. Unfortunately, I was told that they cannot help me. They won't even sell me...
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1.0
#1097324
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Purchased over $5k worth of new furniture. Included in the purchase were two bunk beds, each with their matching dressers for my 4 children. The morning of Sat, Sept 2 we received the kids' room furniture but the delivery guys said they were just dropping off the...
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2.2
#1096945
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