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1.7 Based on 410 reviews
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  • Customers like
    • Sales representative 15
    • Good price 8
    • Showroom 8
  • Customers don't like
    • Poor quality product 41
    • Unprofessional customer service 31
    • Business ethics 30

Delivered bad product, the re delivered bad product. Damaged, constructed improperly, customer service won't refund, they will only keep sending inferior product. Customer service is beyond rude and will not forward you to any manager to speak with.

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Don't bother with paying the extra money for warranty. I bought the extra warranty when the salesperson gave me the spill that they would send techs out to clean the stain and then they would replace the sofa if they couldn't clean the stain. My nephew dropped an energy drink on my couch and I used the solution from Rooms to Go right afterwards, but when it dried there was a stain. I contacted the Rooms to Go warranty department the same day,... Read more

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ROOMS TO GO LET MY EX-STRANGED NOW DIVORCED WIFE OPEN A CREDIT CARD ACCOUNT ON LINE WITHOUT MY KNOLDGE AND PURCHASE OVER $4000.00 OF FURNITURE THAT SHE NOW HAS IN HER APPARTMENT. THEY STATED TO US THAT THE APPLICATION WAS DONE ON LINE. NOW THEY WANT ME TO PAY FOR THE DEBIT. WHICH WILL NOT HAPPEN. BUT YOU TELL ME HOW A BANK OR LOAN COMPANY IS GOT TO LET SOMEONE OPEN AN ACCOUNT ON LINE JUST BECAUSE THEY HAVE MY SS# , BIRTHDATE, MOTHER MAIDEN NAME.... Read more

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I bought the Sky Valley leather set 16 months ago the leather is coming off , under the sofa cushions is tearing because of miss place Velcro ! Rooms To Go is terrible they sell junk . Don't buy anything from Rooms

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Raggedy sofa bed suken in...wasn't worth money only thing happy with was color. PIECE OF JUNK,DON'T Purchase furniture from Room to go..Go outzide give your money to stranger..

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I have never left a bad review in my life, but Rooms to Go deserves this once in a lifetime opportunity. Unfortunately my family purchased a high top dining set from RTG, and one of the stools was broken (cheaply made) when a group of friends were visiting. I figured it'd be a simple fix to get a new one, but I was wrong. From the moment I walked in the store, I was treated poorly. The sales agent was rude, and didn't like the fact that I was... Read more

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We have bought furniture from rooms to go for many years and have been pleased....about 2 years ago we bought theater seating black leather 5 seating with blue tooth.....how mercy what a bad buy....blue tooth won't work...leather is peeling bad.....one of the recliners broke....etc....and we are easy on furniture!!!!!....yep we are out of warranty......

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We purchased a Jamestown Reclining Sofa & Reclining Console Loveseat from Rooms To Go on June 20, 2015 that were delivered on July 3rd, 2015.  In less than 3 months, I started experiencing severe back pains for which I have spent thousands of dollars in medical bills to treat a herniated disc with no resolution to this day.  I came to the conclusion that the sofas were the issue when several guests complained to me that they were very stiff... Read more

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Damaged furniture- would not have delivered new pieces until I called them. I was not told. First, I do not see a place on the website to write reviews, which is why I came here. On 8/27/16, my large furniture order was delivered to my house after ordering from the Wilmington, NC store. Order under "Jonathan Shands". All of the pieces were delivered, but our Brenton 2 piece platinum sectional was unable to be pieced together due to defective... Read more

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Our purchase was THE WORST mistake ever!!! Delivery was on time but what was delivered was WRONG!! We ordered an electric reclining couch, reclining love seat, a coffee table, two end tables, and two lamps. We got part of the order delivered on Saturday. The electric reclining couch came with no power cord so we can't even use the reclining option. On top of that, one side is reclined about three inches making it unusable. We were supposed to... Read more

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