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We ordered a bedroom set 3 weeks ago. Delivery date set for May 18th. Delivery time set for the 1pm to 5 pm time frame. Called customer service 3 times after 5 pm and was informed that the delivery driver was delayed. Told the delivery would be before 9 pm. Called the...
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1.0
#1049089
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Took my elderly aunt and uncle into store to purchase recliner. was going to pay cash for chair and said I wanted to pick it up as I have a truck. Was told it was "required" delivery. Asked to speak to manager ...same story, different book. "Required" delivery. When I...
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Anonymous
Marie

Customer service is the most unprofessional, untrained, arrogant and undesirable personnel a company could have. Will never buy from RTG unless I want to have a miserable day.

1.0
#1045865
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I never actually take the time to write reviews but I just had to this time. Since I was in the process of buying a home I put all my furniture on layaway so I can pay on it while searching for a house and pay it off so it can be delivered when I move. I asked my sells...
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#1045302
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Rooms To Go Customer Care Review

Rooms To Go
#1047516
You show up to pick up and all they do load you up not even try to help tie furniture up just slam door on you after loading you up no customer service
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Rooms To Go Sales Representative Review

Rooms To Go
#1047437
Bought two pieces on credit with a down payment at Osceola, Kissimmee on a red tag sale for Memorial Day. Salesman threw in the fabric insurance without my consent. Then failed to award the red tag amount, then upon requesting refund it takes 3-5 days to do so.
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Delivery Service Review

Rooms To Go
#1046167
5.0
On 4-10-17 I paid cash for a Sectional and Ottoman to be delivered on 5-11-17. The delivery driver didnt even call my phone and ended up going to the wrong apartments. Now i have to wait 48 hours before I can call and reschedule. Waste of my *** day.
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Not A Thing Review

Rooms To Go
#1044144
5.0
Victoria, Texas Rooms to Go have closed. Went to The Katy, Texas Rooms to Go to see about rent to own Chester drawers, dresser with base, 2 night stands for a total of about 2,600.00 dollars and was told we need to go to the Victoria store, that we were out of there range by 11 miles. We told them that the store had closed but they refused to hear that. Lost sale for y'all.
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Well I did not heed the warnings that I saw on FB never had bought from RTG before and sure enough they delivered today leather loveseat and it has two cuts on front of it deep scratch on side, two scratches on back and seam had holes from where the stitching had got...
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Anonymous
Anonymous

For starters, you should do your homework before buying furniture.In these days, trust more in your own research vs.a persons' word, especially salesmen. All they are interest...

1.7
Product
I didn't like
  • Refund policy
#1039753
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Went into the Duluth, Ga store to look at and purchase a GOLD bedroom set. When approached by the salesperson, Carol she was told what we were looking for and she took us straight to the Sofia Vergara Paris set. After showing us the entire collection of bedroom sets in...
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1.2
I didn't like
  • Management attitude
#1039451
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I am really beginning to be sorry i ever purchased anything from Rooms To Go..STAY AWAY IF YOU CAN!!!!!!!!!!!!!!!! I made two separate purchases, the first one for two recliners and a second one for 2 lamps, both were on sale. I had nothing but arguments with the sales...
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Anonymous
Anonymous

Were the people you spoke to about warranty at least polite? When they called me, their system was super bugged and it wasn't their fault, they had no idea that they were call...

1.0
I didn't like
  • Everything
#1036894
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I ordered 3 pieces of upholstery on December 8th, 2016. It was out of stock at the time but they said that they would have it delivered by April of 2017. I have been patiently waiting for the new furniture and finally received a call a couple of weeks ago that it was...
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#1036441
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I ordered over $10k in merchandise and needless to say it was the worst $10k spent. The furniture colors in the show room were completely different than the colors received. I furnished a bedroom, living room and kitchen. The king size bed purchased has an adjustable...
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Anonymous
Diane Pacilio

Worst customer service at the Duluth store.. has anyone else had the bad experience.. Racial profile to the max!!!

Product
#1036281
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I got a call about an extended warranty a month after I purchased. I asked about the replacement of all items and delivery charge if something were to happen. I was told that if the items were discontinued I would be covered. Well 2 years later a leg on the dresser...
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Awful company!!!!! Very disrespectful and they lie. I spent a total of 8k and all I asked for is for my things to be delivered and set up at my home( which they said they were going to do and I paid extra for it) and it's still yet to happen ive been waiting for 2...
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1.0
#1033946
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