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Rooms To Go - Unusable sofa in only 3 years. McAllen Store

1.0
Details
I purchased a sofa set from Rooms to go. It was defective and I asked for a refund. They refused and I had to select another one. This too was defective. I had to select another which they refused to exchange so I had to keep. In less than 3 years the sofa is completely unusable. My previous set was 20 years old and still in good condition. I read complaints only after all these issues; my mistake. I contacted them to see if sofa could be repaired by one of their technicians. They said warranty had run out! I paid $1400 for this set. The sofa set is extremely poor quality and I should have bought a used set which probably I would still have. My question is why is there no class action suit to prevent this company from selling poor quality furniture. How can consumers be warned? I certainly had no warning until it was too late.
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Review
#672622 Review #672622 is a subjective opinion of poster.
Reason of review
Damaged or defective
Preferred solution
Full refund
2.2
Details
What a pain to buy from them first and last. Never again. Poor customer service :(
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1 comment
Anonymous
#1012495

I had a sofa set for over 20 years. It was good but I wanted an upgrade.

First mistake - going to Rooms to Go.

The first set was defective and I asked for a refund. They refused so I got another one. There was something wrong with that one too. I kept the third set because they refused to exchange.

I had it 3 years and the sofa is unusable - like sitting on springs. I went to store in McAllen, TX, they said I had to contact customer service. I did. They refused to help.

I tried to reason with them but it is impossible. They said warranty had run out. However I told them I did not expect a sofa set to break in only 3 years. They refused to send anyone to repair sofa.

The sofa is truly unusable. I have read some of the complaints after the purchase.

My mistake.

My question is why isn't there a class action lawsuit against this company. Clearly they should not be selling furniture of such poor quality.

Review
#671794 Review #671794 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
bought the cindy Crawford living room set, although I like the look, the seat cushions were starting to break down only after a year, so called to get the warranty to replace the cushions, was first told it would be 30 days, then turned to 60, 90, 120 days and then it...
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Review
#671295 Review #671295 is a subjective opinion of poster.
Product
Rooms To Go Warranty
Cons
  • Customer service and delivery
  • Delivery
  • Cust service or delivery people
Reason of review
Poor customer service
Loss
$7000
Preferred solution
Full refund
Tags
  • Rip-Off
  • Low Quality Furniture
My email to Jeffrey Seaman, CEO of Rooms To Go: Dear Mr. Seaman, I am contacting you as a last ditch effort to resolve a problem I am having with a recent purchase from Room To Go. Unfortunately for me, none of the supervisors in your Customer Service department are...
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3 comments
Anonymous
#1030654

Sounds like our problem. They scheduled delivery called and texted 3 times to confirm.

A week before " We can not deliver until November. We gave our old furniture away.

All I hear what they can't do. I guess I have to *** the bullet and rake them to court.

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Review
#671026 Review #671026 is a subjective opinion of poster.
Cons
  • Poor customer service
  • Unwilling to fix problem
Reason of review
Not as described/ advertised
Loss
$4565
Preferred solution
Deliver product or service ordered
Tags
  • wrong product
  • Flat Foundation

Rooms To Go in Willis, Texas - Delivery, the more you spend the more you pay for dekivery.

1.0
Details
I went to woodlands rtg. I picked a sofa and loveseat and asked how much for delivery, the salesman said $89, I then picked a total of $6800 worth of furniture and paid with my visa and left. Later at home I went over the receipt and discovered a $598 item that I didn't order as well as a $269 delivery charge. i went in to inquire about the item that I didn't order and was told it was a mistake, when I asked about the $89 delivery charge I was quoted, They said "sorry but the more you buy the more we charge for delivery", not the more you buy the less we charge for delivery that I was quoted at other stores. Customer service and the manager were rude and the furniture was delivered damaged.
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Review
#670749 Review #670749 is a subjective opinion of poster.
Cons
  • Dishonesty
Reason of review
deception
Loss
$269

Rooms To Go in Mansfield, Texas - RTG selling poor quality or fake leather goods.

3.0
Details
I purchased a LEATHER?? Power reclining sofa & loveseat, tables lamps, The whole set up. On 3/10/14 within the 1st 6mo. Noticed peeling an fading on my sofa called RTG they came out an replaced the seat cushions. Leaving the backs within the next 6 month same thing. My 1st mistake was thinking that RTG sold good high quality furniture. Second mistake not buying a extended warranty. Now that my factory coverage has expired I’m treated completely different on hold 30+ mins. Will get to you when we get to attitude. Don’t walk out with out store with out a warranty.
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1 comment
Anonymous
#1011062

Warranty for them isn't sold in store

Review
#669737 Review #669737 is a subjective opinion of poster.
Product
Rooms To Go Warranty
Pros
  • Nice sales person
Cons
  • Customer service
Reason of review
Bad quality
Loss
$1500
2.0
Details
I purchased a bedroom and living room set from rooms to go. I did not receive what i payed for. my sofa was not the right one and i had to go pay more money to get the right one. then my bed was missing a piece and they charged more money to complete it. needless to...
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Review
#669561 Review #669561 is a subjective opinion of poster.
Cons
  • Lied about furniture
  • Lied about funiture
Reason of review
didnt get what i was paying for
Loss
$500
Preferred solution
Let the company propose a solution
Rooms To Go - Peeling leather sectional corner chair
Rooms To Go - Peeling leather sectional corner chair
three years ago we bought the white milano sectional from RTG. we barely used it since we moved after one year and left it behind. Now we are back after two years and it is starting to peel all along the seam. We contacted RTG who offered a credit for 1/3 of the price...
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1 comment
TellUsRTG
#1009824

I’m sorry to hear about this. The offer that was made to you is based upon how long the customer has had the furniture beyond the one year manufacturer warranty that we provide. I would be happy to look over your account if you can email me with your order info to Tellus@Roomstogo.com.

Featured
Review
#667990 Review #667990 is a subjective opinion of poster.
Cons
  • Are not offering any way to fix the problem
Reason of review
Bad quality
Loss
$450

Rooms To Go in West End, North Carolina - Furniture and Customer Service Terrible

18 months of issues. Poor quality bedroom furniture finish....2/3 attempts for in house repair...looked worse than when they started. Another set.. different vendor...poor...even worse than the first... warped drawers, bowed tops, raw wood exposed in dents and chips, straight out of the box. Suckered into a third set, supposedly assembled at store and inspected by manager before delivery. Even worse than the set in the house. Wouldn't even let them bring it in. Their own delivery people when questioned how frequent this happened said..."All the time. We are constantly over here making more pick ups and returns than new deliveries." Needless to say refund time. They give the run around.... 7-10 days...been that and no check. They even confirmed check mailed on Monday...two days tops to get to me. Been four... no check. Be prepared for a lot of apologies and no, repeat no proactive stance or actions on their part.
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Review
#667661 Review #667661 is a subjective opinion of poster.
Pros
  • Selection
Cons
  • Customer service
  • Lack of communication
  • Business ethics
Reason of review
Poor customer service
Loss
$2241
Preferred solution
Full refund
Tags
  • Returning
  • Rooms To Go bedroom

Rooms To Go in Lexington, South Carolina - 2 years to get sofa repaired

Purchased 2 loveseats and 1 sofa. Reclining sofa had issue with folding mechanism. RTG sent out service tech who never ordered the part. After calling RTG they determined what had happened and ordered the part. Part came called set up install appt. Tech came out to repair only to discover the wrong item was sent. Tech ordered correct part and it has finally arrived. Now customer service won't schedule appointment because I don't have extended warranty info. A customer shouldn't have to wait almost 2 years and call begging for decent customer service from a company I spent $2500 with.
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1 comment
Anonymous
#1024800

AGREE...We also spent over $2,300 on Cindy Crawford 3 piece leather (reclining sofa, console and recliner). This set has never been firm or stable and the worker (s) came out 3X times, feed us lot of bull and then wrote something total different on the service tickets.

I have not and will never recommend anyone to them. The warranty is waste of money, service terrible but the call center is helpful….

Review
#667521 Review #667521 is a subjective opinion of poster.
Product
Rooms To Go Warranty
Reason of review
Bad quality