Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Rooms To Go in Douglasville, Georgia - Cindy crawford Bach side sofa at Roomstogo

3.0
Details
I bought this sofa in late March 2015. It is in my study so it is rarely sat upon. That room we use the desk computer more than anything. We found a stain on it, I think our cat must have done it. (not sure) We also had the $75 Scotchguard treatment. The stain will NOT come out. I first used the Rooms to go *** cleaner they gave me which did not work. I then tried carpet cleaner, fabric pre-treater with hydrogen peroxide, even Dawn dish washing liquid,nothing got it out. When I called Roomstogo and complained and to ask if I can have replacement seat cushions (it is June 2015 so I am still under the 90 day mark) I was informed the Scotchguard treatment only covers food.I am so sorry I made this $900 mistake. I will never buy anything form Roomstogo again.
View full review
Review
#648351 Review #648351 is a subjective opinion of poster.
Pros
  • Good price
  • Sales representative
  • Attentive sales person
Cons
  • Defective product
  • Quality of product
  • Unprofessional customer service
Reason of review
Poor customer service
Tags
  • Future
I purchased a couch and ottoman from RTG that was bonded leather. I told the salesman that I have 3 Chihuahuas and 2 declawed cats and he told me bonded leather wears just like leather and that if it had abnormal signs of wear and tear within the first year, RTG would...
View full review
Review
#648159 Review #648159 is a subjective opinion of poster.
Cons
  • Horrible customer service
  • Customer call center
  • Leather fell apart
Reason of review
Bad quality
Loss
$988
Preferred solution
I want $988.00 credit toward a different couch and ottoman
Tags
  • Poor Quality At Rtg

Rooms To Go in Port Charlotte, Florida - Poor customer service and products

2.5
Details
My wife and I purchased a bedroom chest for the amount of approximately $450. Chest is still under warranty at the time of this writing. The front right leg area began to split from the floor up the front façade. I repairman came out to fix it. It was repairable. He suggested to replace the unit. Perfect. RTG rep called me and said they would replace the unit. Perfect. I suggested he make sure they had one available. Oppppps, they had none and in fact the item was no longer in their inventory. The solution was to offer us a lousy $50 off the remaining balance of the purchase. Before my warranty was up the item was obsolete already. They were willing to replace the $450 unit, but since they no longer carry the item the best they could do is offer a $50 payment on my balance. What a bloody scam. I would suggest to ANYONE thinking of buying from Rooms to Go, walk right on by and look else ware. One of the worst companies I have ever purchased from. You could do better going to unclaimed freight or some other discount furniture store. At least you get what you paid for. L. Seymour
View full review
Review
#648019 Review #648019 is a subjective opinion of poster.
Product
Rooms To Go Warranty
Cons
  • Burned
Reason of review
Damaged or defective
Loss
$400
Preferred solution
Let the company propose a solution
We had ordered a new bed and mattress set from RTG and opted to pick up the furniture at the store when it came in so we would not have to wait on delivery trucks which are reported to be early or late frequently. When we arrived to pick these items up the wrapping...
View full review
1 comment
Anonymous
#996353

You are lucky they agreed to refund your money at all. Those scammers deliver damaged or defective furniture and then claim a no returns policy. Total crooks.

Review
#647944 Review #647944 is a subjective opinion of poster.
Reason of review
Damaged or defective

Rooms to go is horrible

I ordered furniture from this company and TWICE I tried to have it delivered. Both were no shows. And when I called their customer service department, they were extremely rude, incompetent reps. I was told my furniture was on the way at 8:30pm...when no one came, I called and they were closed. I was never given a 4 hour time frame (as I was told), so I had waited around from 7am-10pm. this has not only happened ONE time but TWO. I will never do business with this horrible company again. Not that they care.... they're customer service reps need to be given a lesson on how to handle CUSTOMERS. They acted as if I was bothering them by inquiring about my furniture. One woman told me I needed to get a Uhual truck and meet the driver if I wanted my furniture..... Never again...
View full review
Review
#647150 Review #647150 is a subjective opinion of poster.
Service
Rooms To Go Customer Care
Cons
  • Customer service and delivery
Reason of review
Problem with delivery
Loss
$1800
Preferred solution
Full refund

Nightstand Review

2.4
Details
Waited over 45 minutes to have a night stand delivered people at the distribution center was horsing around and ignored my presence for near 3 minutes customer service at the worst
View full review
Review
#645578 Review #645578 is a subjective opinion of poster.
Reason of review
Problem with delivery

Rooms To Go in Houston, Texas - POOR DELIVERY SERVICE

WAS SCHEDULED FOR DELIVERY FROM 2-6 THEY GOT HERE EARLY AND I WAS NOT HOME GOT HERE AT 1200 FOR 2-6 DELIVERY. THEY CAME EARLY NOW DONT KNOW WHEN I WILL GET MY CHAIR DELIVERED. ONE THING I KNOW I WILL NEVER GIVE ROOMS TO GO MY BUISSNESS ANY MORE IF THIS IS HOW THEY TREAT THERE CUSTOMERS ESPECIALLY A DISABLED VET. WILL LET MY MILITARY COLLEAGES KNOW NEVER TO SHOP AT ROOMS TO GO. AND THEY CANT EVEN TELL ME WHEN IT CAN BE DELIVERED AT LEAST CONNS CAN DO THAT . AND IF THEY MISS YOU THEY WILL BE BACK OUT THE NEXT DAY.
View full review
Review
#645499 Review #645499 is a subjective opinion of poster.
Cons
  • Awful delivery
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Rooms To Go - Refund Policy Review from Central, Louisiana

Do not make the mistake of paying cash @ Rooms To Go. We made a purchase on a Sunday about 5pm paid it in full with a check, next day Monday, at 10am we were in the store to cancel the order. We were told the check had been sent in and it would be about week before we would get our funds back. After 17 days we called the manager at the Baton Rouge, La. Store where we had made the purchase. We where then told 21 days before a return of funds. Told manager that was unacceptable and he forwarded to Customer Service spoke with Melissa after being put on hold for 12-15 minutes I was disconnected. The beat went on with no relief. AGAIN DO NOT PAY CASH AT ROOMS TO GO
View full review
Review
#645449 Review #645449 is a subjective opinion of poster.
Reason of review
Problems with payment

Furniture Rental Review

Want to rent furniture as t rooms to go
View full review
Review
#645124 Review #645124 is a subjective opinion of poster.
1.0
Details
Rooms To Go - Chair Review from Jersey Village, Texas
The chairs to a new dining set I bought there are faux leather and have springs in the seat that make them very cushiony. Well I had guest the next day and to my embarrassment they were injured by some wires that were dangerously sticking upward and tore thru the...
View full review
2 comments
TellUsRTG
#991160

That's terrible! Care to send us your order info to Tellus@Roomstogo.com so we can look into this?

View more comments
Featured
Review
#644727 Review #644727 is a subjective opinion of poster.
Reason of review
Bad quality