Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Rooms To Go - Bedroom Set Review from Lubbock, Texas

1.0
Details
Already on my sixth delivery from rooms to go and I'm still with no bed. Spent over $4,000 and still have failed to get my whole bedroom set delivered. There customer service number is *** they don't do nothing but tell you they can't help you with that. I'm already making my first payment and still don't have my whole order because they delivered my night stand broken so had to make another delivery date for that! Then I finally get to get my bed delivered for them to jump out of the truck and say they bring me two footboards instead of a footboard and headboard! So now I have to take my 7th day off on Tuesday to get my bed delivered.. Poor customer service, poor furniture, and POOR DILIVERY SERVICE!!
View full review
4 comments
TellUsRTG
#971379

7 Deliveries? That's a lot.

I would love to be able to look over your account and see whats up. Would you be able to send me your order info to Tellus@Roomstogo.com?

joecruz1990
#971580
@TellUsRTG

Yes I would like that what order info do you need just the phone number and name?

TellUsRTG
#971707
@joecruz1990

We would need either the order number from the sales receipt or the phone number that was used to place the order.

joecruz1990
#971748
@TellUsRTG

Okay I emailed you all the information.

View more comments (3)
Review
#620943 Review #620943 is a subjective opinion of poster.
Reason of review
Problem with delivery

Rooms To Go - Living Room Set Review from Newnan, Georgia

1.2
Details
I purchased a sectionl living room set I noticed it was not level right wan I first got it it has some scratches on it I called them about it and they replaced it with in two months we started having other problems with it so they replaced it with something new because they no longer carry that living room set so I picked out a new one and I had to pay an additional $700 more but then I did my researchand found out the so-called blended leather is still bonded leather and the reviews on the room to go where not good at all so it made me feel really bad about shopping at rooms to go I would not recommend it or shop there agin
View full review
Review
#620571 Review #620571 is a subjective opinion of poster.
Reason of review
Damaged or defective

Rooms To Go in Myrtle Beach, South Carolina - Worst customer service I have ever experienced

1.2
Details
We ordered a day bed in November due to ship first of December. Rooms to Go missed the shipping date so we cancelled the order, We re-ordered in March to ship April 3rd. They delivered a partial shipment stating that it was the manufacturer's fault that we did not receive the whole order. We called at least 6-8 times and they could not tell us why or when the balance of the order was going to ship. We had also ordered a table which was on the same shipment but they delivered the wrong size. We refused the right size because of poor quality. We got authorization from Rooms to Go to put all the rejected furniture on the delivery truck but the delivery person refused to talk to the dispatcher or the manager at the store. They simply left without picking up the rejected furniture. And, he was the rudest person I think I have ever talked to. I will never buy from this company again. I went down the street and paid about $50.00 more and that company delivered the day bed the same at and was much better quality. DO NOT BUY FROM THIS COMPANY!!!! CHECK THE REVIEWS LIKE I SHOULD HAVE.
View full review
Review
#620521 Review #620521 is a subjective opinion of poster.
Cons
  • Defective product
  • Business ethics
  • Poor quality product
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
1.4
Details
Rooms To Go - Poor Quality
Rooms To Go - Poor Quality
Rooms To Go - Poor Quality
Rooms To Go - Poor Quality
My In-Laws bought their last living room set as my father-in-law always wanted leather. He died two years later. My Mother-in law is in the 80's now and just bought the furniture in 2007 - Now all the "Leather" is peeling! and it looks like garbage. They purchased...
View full review
2 comments
Anonymous
#1179287

We have the same set with the SAME ISSUE. We purchased 4 rooms of furniture at once, this being one of them.

Even after spending all that money they don't seem to give a hoot that it not real leather. Very disappointed!

View more comments
Review
#620308 Review #620308 is a subjective opinion of poster.
Product
Rooms To Go Warranty
Cons
  • Poor quality product
Reason of review
Bad quality
Loss
$2600
Preferred solution
Full refund

Furniture Review

1.0
Details
2 months for delivery? WHAT? Then on delivery date I am given a time window of expected delivery. Guess what. ... 4 more weeks! These folks are worthless. It makes no sense to pay for something and then have to wait 3 months for it.
View full review
Review
#619889 Review #619889 is a subjective opinion of poster.
Reason of review
Problem with delivery

Dining Room Chair Review

Poor guality of furniture.dining room chair fell over and broke .very poor guality.made in Vietnam.also recliner love seat will not lock in down position .I was told dining room chair is not covered under warrenty.
View full review
Review
#619790 Review #619790 is a subjective opinion of poster.
Reason of review
Warranty issue

Rooms To Go - Bedroom Set Review from Miami Beach, Florida

2.5
Details
Ordered a bedroom set for our Florida home which at the time we were only here for 2 weeks. Store had no problem taking our money and the set was delivered the next day. dresser was damaged. I called right away to notify them and they said they would replace it but the soonest would be In five days they gave us a time frame of 1 to 5 then they called and said driver was running behind 1 hour or more . Really this tied up a whole vacation day for something that was their fault I will never do business with them again nor would I recommend them to anyone.
View full review
Review
#619492 Review #619492 is a subjective opinion of poster.
Reason of review
Damaged or defective

Horrible service and low quality furniture at Rooms to go, Glenwood avenue, Raleigh

Me and my husband brought a sectional which broke in 2 months and then they store asked us to make a reselection which hasn't been delivered yet. The manager Mike tried to threaten us and call the cops on us and our sales agent Latoya gave us a receipt of full payment done but Rooms to go didn't deliver our furniture saying there is still a balance, Sean Babock, the other manager wrote a note for full refund in the system witnessed by the sales agent Latoya but when we came to them in April 2015, Latoya lied to us and said Sean never write a note. The manager Mike is very unprofessional and said he cant do anything. The store managers, agents are cheats and they only try to attract customers with low prices but never provide honest and good service. I'm tired of going back and forth with this store. In fact the technician who came to my house to see the furniture even was complaining of this store's furniture quality. Please do not go to this store! They are cheats!
View full review
1 comment
Anonymous
#985072

They sell cheap *** and have a horrible reputation. I got satisfaction by calling Corporate and filling with the BBB or Consumer Protection Division of the Attorney General's office.

Review
#618290 Review #618290 is a subjective opinion of poster.
Cons
  • Horrible customer service
  • Cheats
Reason of review
Poor customer service
Loss
$1100
2.0
Details
Rooms To Go - Sectional Sofa Review from Montreal, Quebec
Rooms To Go - Sectional Sofa Review from Montreal, Quebec
Bought this sectional for our Florida vacation home 5 yrs ago. We only use it a total of a month a year. And it is falling apart . Rooms to go also discountinued this item. After painful continued contact and arguing they are willing to give us 600$ credit and come and...
View full review
3 comments
Anonymous
#1019776

The same thing happened to my $2500 leather set..it is 5 yrs old and it was peeling everywhere. I sent an email to the president of rooms to go and told him I was going to post pictures of their *** furniture on every social media outlet.

2 days later they offered me a new living room set of equal value, including the protection and delivery. The next day I went to the store and got a brand new sectional and accent chair!

They went above and beyond for me. They are aware of their so called "leather" furniture having a peeling problem.

You may want to try that! I had emailed their customer service pics of peeling all over the furniture and a month later still no response.

Then I found the president's email and 2 days later...a brand new set!! Good luck and don't let it go!!

View more comments
Review
#617689 Review #617689 is a subjective opinion of poster.
Reason of review
Bad quality

Rooms To Go in Missouri City, Texas - Delivery Process is Screwed Up

3.0
Details
Promised delivery between 11-3 so I took the day off from work. Called at 4PM and said they were running late. Really late! Delivered after 6pm so I could have worked all day. What a *** bag logistic department. Would suggest they get more trucks and more drivers so that the $90 fee for delivery is earned. I called to complain and they said it is impossible to give a better estimate than a 4 hour window. They missed their 4 hour window by 3 hours. So really why have a delivery window at all. Just say we are coming in a certain date (maybe).
View full review
Review
#617003 Review #617003 is a subjective opinion of poster.
Cons
  • Delivery service
  • Unprofessional customer service
Reason of review
Poor customer service
Loss
$4250