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Rooms To Go in Land O Lakes, Florida - A very bad botched up repair on my TV console

My TV console which was purchased 1 year ago. The problem is white staines started coming up The repairman came and cleaned them with a solution wich turned out so bad There are scratches and spots where he cleaned wich did not come off. It looks really bad. A second repairman came and he noticed all right away but he could not fix as had to remove my TV I live alone and do not have someone to remove, so he said he would let company know about this situation. That was roughly about 1 month ago and have not heard any word since. If you look at my records I have purchased lots of furniture from you and feel this is so inconsiderate. I will definately not be purchasoing any thing from you again and will and havea let my friends know and they agree with me. Do not know how in good faith you can treat a purchaser the way you do. I should have had the console replaced as it is your poor workmanship. I would appreciate hearing from you Helen Richards helenthebrit@aol.com but you should have my records on file Store purchased Rooms to Go State Rd 56 Wesley Chapel, Fl 33544 Date of Purchase 01/19/14 and to add this complaint was filed while still under warrantee
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1 comment
TellUsRTG
#950214

Sorry to hear about this situation. Would you be able to send me your order info along with some images of the furniture to Tellus@Roomstogo.com?

Review
#599536 Review #599536 is a subjective opinion of poster.
Service
Rooms To Go Repair
Reason of review
Poor customer service
Featured

Rooms To Go - Wall Unit Review from Conyers, Georgia

1.0
Details
Rooms To Go - Wall Unit Review from Conyers, Georgia
Rooms To Go - Wall Unit Review from Conyers, Georgia
Bought a wall unit from rooms to go. It was delivered but the hardware was missing. So I have all the pieces are laying on my living room floor. Customer service is no help! Each time I talked them I'm told something different. Wondering how much longer it's going to be on my floor!
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Review
#599270 Review #599270 is a subjective opinion of poster.
Reason of review
Order processing issue

Rooms To Go - Bed Review from Mobile, Alabama

They would not work around my work schedule to deliver a bed and mattress. So i rescheduled and then decided i wanted my money back instead of waiting another week. They told me they could mail me a check for 80% and give me 20%store credit. I was being forced into spending my money there. I was really hot. FORCED to spend money that I worked for and was mine. DON'T EVER BUY FROM THEM!! HORRIBLE CUSTOMER SERVICE!!!!!
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Review
#598458 Review #598458 is a subjective opinion of poster.
Reason of review
Problem with delivery

If you buy warranty in rooms to go...this is utmost fault that you would do in your life

Rooms to go extra warranty that covers for 3 years is real waste of your money. I bought 3 seater and rocker recliners and I see the leather cracking up every where...when I called they said as I moved to different address within 3 years the warranty voids...which is real BS. I can accept if something else is damaged due to the move but this is the product fault itself...still they say we cannot do anything as your warranty voids. And I asked to transfer to his manager to talk about this...he said he can give me call in 10 to 15 mins...lol that never happened there ends the story and the bottom line I realized that I bought $1500 *** to use for 2 years and throw it out. I would urge and strongly recommend that please do not buy stuff in rooms to go, they might entice you but the quality is worst, and the customer service is..no words to say.
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Review
#598414 Review #598414 is a subjective opinion of poster.
Reason of review
Bad quality
Tags
  • Warranty And Customer Service
  • 3 Seater Recliner
  • Rocker
  • Leather Crack

Rooms To Go in Asheville, North Carolina - NO customer service

2.5
Details
Feb 17th, 2015 Here's one for the books. We bought a hide-a-bed couch from Rooms to Go here in Asheville and had it delivered on Tuesday and for reasons left to the imagination, it had no mattress. I called the help line and was told the sales person would call and was also told the same thing when the headquarters called to see if everything went well. Then I was told that the mattress doesn't come with the couch. WHAT?? Why the *** would I buy a hide a bed without a mattress. Would I buy a car with three wheels? I was told that it's an extra cost. Unbelievable! The salesman NEVER told us we had to buy the mattress separately and the model on the floor HAD a mattress so why would I think otherwise. I want you to come pick up the couch or deliver a mattress at no extra charge. We can't even sit on it because it needs the mattress for support. What a ripoff! and the salesperson has yet to call. Feb. 19,2015 No calls yet from Rooms to Go, either locally or nationally.The local store took down my post on their site (gasp). Can't imagine why ;0) Later on Feb 19, 2015 Still no word from Rooms To Go....not even after posting to Twitter.
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2 comments
Anonymous
#979577

Worse customer service and salesman sold me a coach, and never returned my calls after I reported damage due to delivery dropping coach in outdoor stairwell ! Two months no returned calls. Just a sales person trying to sell me extra protection coverage - he's joking right...?

Anonymous
#948513

Yes, it was helpful because clearly they do not have full disclosure, making and incorrect sale is all that mattered.

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Review
#597901 Review #597901 is a subjective opinion of poster.
Cons
  • Unprofessional customer service
  • Business ethics
  • Poor quality and service
Reason of review
Poor customer service
Preferred solution
Full refund
Tags
  • Hide A Bed mattress

Cindy Crawford China Cabinet Review

1.0
Details
Purchased Cindy Crawford China cabinet from rooms to go. Server not finished on inside. Service at Rooms to go gave incomplete and incorrect information and would not stand behind product. Still pending.
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Review
#597894 Review #597894 is a subjective opinion of poster.
Reason of review
Poor customer service

Rooms To Go - Couch Review from Shavano Park, Texas

1.9
Details
We ordered a couch that we originally had to wait a month and a half for, which we agreed to. Today, 8 days before delivery they called to tell us that we won't be receiving it until April 2, another month and a half away. They won't give us a discount or a substitute couch to sit on until we get the one we bought. This whole experience has been completely ridiculous. This problem has happened about the same time our month old chair we purchased from them broke. We will never be buying from this company again.
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Review
#597170 Review #597170 is a subjective opinion of poster.
Reason of review
Problem with delivery
1.6
Details
We purchased furniture last April from Rooms To Go, along with an extended warranty that included stains. Within 2 months, my son had spilled something on the sofa. I used their glorious cleaner, which left a big ring on my sofa where I applied in. They claimed that...
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Review
#597078 Review #597078 is a subjective opinion of poster.
Product
Rooms To Go Warranty
Reason of review
Warranty issue
Loss
$850

Dining Set Review

1.8
Details
They left dining set on porch while it was storming outside. They did not give the 1 hour call ahead of time as promised either. When I called to get results, nothing was offered and they didn't seem to care
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Review
#596512 Review #596512 is a subjective opinion of poster.
Reason of review
Poor customer service

Rooms to Go sells junk

1.0
Details
There's really too much to tell. Bought a living room package and kitchen table/stools/bench. The lampshade has never screwed on and the lamp blows the level one in a three way bulb EVERY Single time. The table is *** ~ we have pieced the stools back together countless times and the top/surface is bulging and the finish is peeling off. It's a KITCHEN table ~ it should be able to stand some condensation. I'm so very angry that as a single mom I wasted thousands of hard earned dollars. Will be using my tax return to pay this *** off and have and will continue to tell everyone not to waste their time and/or money. Rooms to Go sells junk.
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Review
#596401 Review #596401 is a subjective opinion of poster.
Cons
  • Poor quality product
Reason of review
Bad quality
Loss
$3000
Preferred solution
Full refund