Filter by rating
filters
State:
Show
City:
Show
Product:
Show
1.4
Details
Spent two hours on Friday afternoon picking out furniture for my new house with Ed,an older salesman at the New Port Richey,FL. Showed him the furniture that we were going to buy for Living room,bedroom and dining room. All were sets.....Monday i went on line and set...
View full review
5 comments
Anonymous
#934185

Im really sorry to hear that you feel this way. As the TV's are distributed through Best Buy we do not carry these items in stock.

The voucher explains what the customer is able to purchase and pick out when they go into Best Buy. We apologize for any disappointment that this has caused.

View more comments
Review
#584357 Review #584357 is a subjective opinion of poster.
Pros
  • Product and prices
Reason of review
bait and switch tactics
Loss
$2600
Preferred solution
Deliver product or service ordered
Husband and myself visited the Myrtle Beach Rooms to go today to purchase a leather sofa....great selection of sofas. When we were to pay I issued a company check drawn on a local back...account established for over 15 years with no returned checks written. The sales...
View full review
4 comments
Anonymous
#996644

You are lucky that you didn't buy anything from those scam artists. If you did, you would have been without money and without a sofa. Btw, ignore the negative comments, I am sure they are written by the rtg employees.

View more comments
Review
#584241 Review #584241 is a subjective opinion of poster.
Reason of review
Poor customer service
My story has been repeated in a 1000 other reviews. The sofa purchased barely a year ago is breaking away from the frame, to the point that one side is on the floor. Of course it is outside of 1 year warranty. But, a $1000 purchase should not be falling apart within 18...
View full review
Review
#583369 Review #583369 is a subjective opinion of poster.
Product
Rooms To Go Warranty
Reason of review
Damaged or defective
1.0
Details
Two years ago I bought a sofa, two chairs and a davenport from rooms to go. I understand that my warranty is up. However when the fabric used in their construction starts breaking down and leaving piles of black dust I don't see how this is a wear or warranty issue....
View full review
Review
#582661 Review #582661 is a subjective opinion of poster.
Product
Rooms To Go Warranty
Reason of review
Bad quality

Rooms To Go in Hermitage, Tennessee - Worst customer service ever!!!

I purchased an entertainment center and twice the center console was delivered damaged. It is scheduled for a third delivery (in another 2 weeks). My call to customer service and to the Gallatin Rd. store in Nashville were both treated in a ho hum manner. I will personally never make another purchase at Rooms To Go. After they get your money, they don't care what happens. I offered to keep the damaged unit if they would refund $200. That would have saved everyone time and money. The most customer service would do is $100. I refused. We'll see what happens with the third delivery.
View full review
Review
#581591 Review #581591 is a subjective opinion of poster.
Service
Rooms To Go Customer Care
Reason of review
Damaged or defective
Loss
$200
Preferred solution
Price reduction

Rooms To Go in Richmond, Virginia - Damaged Furniture

1.0
Details
DO NOT BUY FURNITURE FROM ROOM STORE. I was planning to buy living room and bedroom furniture but luckily I did not and only bought 2 night stands to start with and they came broken. I wanted to return them but they told me that I should not have accepted the delivery but their delivery driver left the furniture by lying that he has to leave furniture even if I wanted to return but that was not the he wanted to left furniture to make sure I keep it for 48 hours so after that these frauds could change %20 fee if I wanted to return it. Now I am stuck with *** furniture because their return policy doesn’t make any sense and does not count situations like when the furniture was delivered damaged to begin with.
View full review
Review
#581574 Review #581574 is a subjective opinion of poster.
Cons
  • Defective poor quality products
Reason of review
Damaged or defective
Loss
$500
Preferred solution
Full refund

Rooms To Go - Delivery and Purchase

Delivery drivers were suppose to call us before they arrived to deliver. They called us when they arrived, my husband went to the door and told them just a minute. They walked away and left. Husband made several attempts to call them back and they never picked up the call. They took the couch and loveseat and a set of tables back to the warehouse. They said we had to wait another 3 days to reschedule. In the mean time they sold the loveseat. The loveseat was sold to us how could they sell it when we bought it. Now its on back order for another month.
View full review
Review
#581569 Review #581569 is a subjective opinion of poster.
Reason of review
Problem with delivery

Rooms To Go in Raleigh, North Carolina - Poorly construction dresser.

we bought a bedroom set and a dinning room set from rooms to go. we did not notice until recently that the dresser draw is falling on top of the other ones. we have had the set 21/2 years but when we took the draw out saw that screws have split the wood in a area that support the upper draws, as time goes on the weight is making it worse. we called the store and they said your warrantee is up we can't help you. very poor service. since we have bought all our furniture from there. we offer to pay to have a tech come out and they still would not help.
View full review
Review
#580823 Review #580823 is a subjective opinion of poster.
Reason of review
Damaged or defective
Loss
$400
Preferred solution
replace dresser..

Rooms To Go Warranty Review

1.0
Details
Please do not buy their expensive warranty. I purchased a bonded leather couch love seat etc, was told warranty covers" everything"by salesman. Come to find out it only covers stains. Lied to and cheated by the store in New port Richey fl. We work hard for our money, this is not God customer service, store manager was nit helpful either. Shop elsewhere, buyer beware!!
View full review
Review
#580804 Review #580804 is a subjective opinion of poster.
Product
Rooms To Go Warranty
Reason of review
Warranty issue

Rooms To Go in Saint Augustine, Florida - Another Frustrated owner of Poor Quality RTG Cindy Crawford furniture

1.0
Details
I wish I'd seen this site before I made a purchase from RTG. My Cindy Crawford Beach Denim sleeper sofa, chair, and ottoman are all broken down after less than two years. I got a complaint from a guest at my condo rental thirteen months after purchase that the set looked all worn out already. Called "customer disservice" and was told the warranty was void because it was a rental and "got heavier use" than in the home. Right. A unit that sits empty part of every year is more heavily used. I would never buy from this company again nor would I recommend anyone else do so.
View full review
Review
#580315 Review #580315 is a subjective opinion of poster.
Cons
  • Poor quality and service
Reason of review
Bad quality
Loss
$1700
Preferred solution
Let the company propose a solution