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Rooms To Go - Sofa Review from Pharr, Texas

1.0
Details
Compre una sala ,*** garamtia extendida.ahora los sofas estan aplastados y se mancharon de la ropa que traen las personas que se sientan.hable a servicio a cliente y la garantia segun nomas cubre manchad de bebida y comida,y lo de lo que estan aplastados y chuecos dijo el tecnico de rooms to go que es porque las personas se sientan donde no hay madera abajo..como creen esta myebleria que las visitas van a checar donde esta la madera para sentarse en esa parte del sofa,,,,JAMAS. volere a comprar en rooms to go y mucho menos lo recomendaria,,esto paso en mcallen,texas..
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Review
#576562 Review #576562 is a subjective opinion of poster.
Reason of review
Bad quality

Rooms To Go in Lady Lake, Florida - Chair and customer service,

1.0
Details
If you work for Rooms to Go, run not walk to find a new job! Your company will go out of business. Poor products and even worse service. They cheat their customer every day. I call HQ to talk to the CEO but he would not take my call. {surprise] They would not fix or replace a chair that was only 7 months old. They do not afford refund but they did me after I was adamant about their company work. They are rude to you on the phone and do not care about your problem. It starts at the top. Who is the CEO of R2G? Is this his or her hobby?
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Review
#576247 Review #576247 is a subjective opinion of poster.
Cons
  • Poor quality and service
Reason of review
Damaged or defective
Loss
$700
Preferred solution
Full refund
1.3
Details
Rooms To Go - "Leather" couch, love seat and recliner -- peeling!!!
Rooms To Go - "Leather" couch, love seat and recliner -- peeling!!!
Rooms To Go - "Leather" couch, love seat and recliner -- peeling!!!
How does leather peel? I paid over $3000 for a leather living room set -- armrest is peeling, seats are cracked and peeling and head rest color is rubbed off and cracked! Unbelievable! I just read the other complaints and I'm amazed we all have the same issues and...
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7 comments
Anonymous
#1160913

Leather is not cheap. Only for a sofa it can be from $2,500-$5,000.

Please, always always ask before buying. It looks like bonded leather. Real leather ages very nicely and lasts a long time; bonded leather does not. It wears very quick and does not get better looking with time.

It seems like Rooms to Go is selling things masking them for something else.

Be very careful next time. I hope you were able to trade it for something else or get a credit.

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Review
#576041 Review #576041 is a subjective opinion of poster.
Cons
  • Poor quality
  • Their business ethics
  • Defective poor quality products
Reason of review
Bad quality
Loss
$3000
Preferred solution
Let the company propose a solution
Tags
  • Leather
1.0
Details
Rooms to Go in Naples, FL just lost a good customer. I have made at least 10 major furniture purchases at Rooms to Go in Naples, FL over the past 16 years. In addition, I have helped several family members buy furniture there. I also furnished two homes in NC from...
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Review
#575575 Review #575575 is a subjective opinion of poster.
Cons
  • Hateful customer service
  • Their business ethics
Reason of review
Poor customer service
Loss
$60
Tags
  • Rip-Off
  • unfair return policy

Sofa Review

I will never buy anything from Rooms to go the sofa I bought has staples coming out of the seat and the skirt batting is coming off. I sat down on it and a spring broke, so never again will they get my hard earned money, it is so bad I had to put a piece of ply board under the seat
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Review
#574958 Review #574958 is a subjective opinion of poster.
Reason of review
Bad quality
Featured
1.0
Details
Rooms To Go - Leather living room set last less than 2 years WATCHOUT
Rooms To Go - Leather living room set last less than 2 years WATCHOUT
Rooms To Go - Leather living room set last less than 2 years WATCHOUT
We purchased a leather living room set, we had it with minimum use, until last Christmas 2013. We placed the set in the family and start using frequently. Leather started to peel until it became useless. Same happened to the dining set, we lost over $2,700. Don't...
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1 comment
Anonymous
#921170

*** built furniture I've ever seen. How many retards can one place hire. Nothing but criminals

Review
#573709 Review #573709 is a subjective opinion of poster.
Cons
  • Poor quality and service
  • Defective poor quality products
Reason of review
Damaged or defective
Loss
$2700
Preferred solution
Let the company propose a solution
Tags
  • Low Quality Furniture
  • Furniture Reviews
  • Leather Living Room Set
Rooms To Go - Couch Review from Fort Lauderdale, Florida
My grandma ordered furniture in it was scrached an broken it was horrible !!!!!!!! The console was broken in parts were missing to the couch was missing parts to!!!!!
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1 comment
Anonymous
#921172

They got another person. Sorry to hear. *** furniture I've ever seen.

Review
#573310 Review #573310 is a subjective opinion of poster.
Reason of review
Damaged or defective
Thank goodness I didn't buy more furniture from Rooms To Go. I bought a LEATHER (not polyester) LOVESEAT AND IT HAS A TERRIBLE SMELL. I have owned numerous leather furniture and NEVER HAD THIS ISSUE. I kept coughing yesterday and smelling an odor. It is...
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2 comments
Anonymous
#1650078

Same problem . Smell from rooms to go leather recliner. Making me sick !

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Review
#573161 Review #573161 is a subjective opinion of poster.
Reason of review
Damaged or defective

Rooms To Go in Myrtle Beach, South Carolina - Missing sofa when order was delivered

1.3
Details
December 20th, 2014 Got a call that delivery of our order will be from 7:00 am - 11:00 am. Truck arrived. They unwrapped and installed the love seat, only to inform us that the sofa was not on the truck. Drivers made some calls and we were told that Rooms to Go would try to deliver the sofa later today. We received a phone call informing us that the sofa would be delivered December 31st. I went to the Myrtle Beach store and talked to Bob Beading store manager. I requested that they come pick-up the love seat because I was going to Ashley Furniture to purchase the furniture I needed. Bob informed me that he will not take back the love seat because we signed for the delivery. Rooms To Go does not adhere to their own policy of "Our policy is your complete satisfaction. We are dedicated to providing the best in service and delivery". Rooms To Go must hire incompetent personnel that can't read. How can anyone not miss a sofa on a delivery order. In the future I will never purchase anything from this company.
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1 comment
Anonymous
#921168

Most Uneducated group of retards I've ever encountered. They *** with a smile.

Don't waste time buying from rooms to go.

It's a professional scam. Let's build the cheapest quality furniture, make them think they're getting a deal, when they leave who gives a ***.

Review
#572826 Review #572826 is a subjective opinion of poster.
Cons
  • Their business ethics
Reason of review
Poor customer service
Loss
$1000
Preferred solution
Deliver product or service ordered

Rooms To Go - Beware of the fabric/leather protectant charges

2.8
Details
They charge for protectant on every item without disclosing. A friend of mine used to work at RTG and said that they lose their jobs if they don't sell the "goo" on every item and sell a mattress pad with every mattress. In addition, the Cindy Crawford leather items are already treated. So, there is no reason to sell the protectant on those. Stand firm and look at the invoice before signing. Do the calculations yourself! If they won't sell you furniture without the protectant, go online and buy it direct. Don't try complaining to the local newspaper. With the amount of money RTG spends on ads, you won't get very far!
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Review
#572330 Review #572330 is a subjective opinion of poster.
Pros
  • Product and prices
Cons
  • Poor quality and service
  • Their business ethics
Reason of review
Deceptive practices
Loss
$300