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Rooms To Go - Living Room Furniture Review from Five Forks, South Carolina
Rooms To Go - Living Room Furniture Review from Five Forks, South Carolina
Rooms To Go - Living Room Furniture Review from Five Forks, South Carolina
Hi, we bought our full living room furniture - $2500 bonded leather sofa set, recliner with TV and console around 3.5 years back. Our TV samsung spoiled in 1st year. Now our sofa, loveseat and reclineŕs surface leather is peeling off. We hardly used our furniture but...
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Review
#497812 Review #497812 is a subjective opinion of poster.
Resolved

Resolved: Rooms To Go in Midland, Texas - Broken Furniture and will not replace!

Update by user Dec 18, 2014

Finally spoke with the store manager and he made sure we received a replacement dresser and refunded our shipping costs. Very satisfied with results.

Original review posted by user Jun 12, 2014

Bought a bedroom set for my child. When i opened the dresser box, dresser was smashed to pieces. It had obviously been dropped hard! Rooms to Go has given us the Royal run arround to return and replace. They are extremely incompetent and have lost our replacement for over 4 weeks. They even brought the replacement dresser to my front door at 11 pm to deliver, but due to incompetent drivers and *** poor communication with their store manager, they refused to leave the dresser and it got shipped back to Florida. They'll deliver all night, except there's no one arround to correct their screw-up at 11 pm. So they do as they please with no accountability. They have my money and I don't have a dresser. Buyer Beware!! Do not do business with this company, the Midland, Texas location in particular!
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#496889 Review #496889 is a subjective opinion of poster.
Loss
$1000

Rooms To Go in Daytona Beach, Florida - Purchased 2 recliners , after 7 months fabric color came off

i called rooms to go , , number of other issues besides color, they sent out a tech came out , He took photos , didnt list other issues & said they would get back to me in 3-5 days, when they did get back to me they said the chairs were soiled ( insulting ) & said if i got them cleaned professionally, they would look at them again. terrible , terrible ,i dont see how they expect to acheive good will & referrals.there customer service hot line needs a lot of improvement , they are very abrupt , almost insulting .i had a third impartial party look at them & they agreed the fabric was worn also
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#496878 Review #496878 is a subjective opinion of poster.
Loss
$1300

Rooms To Go in Austin, Texas - THE FORCE FIELD SCAM

I PURCHASED A DENIM SOFA AND WENT FOR THE FORCE FIELD. UPON DELIVERY I TESTED THE FABRIC WITH WATER, NO BEADING CALL THE STORE IMEDIATLY SPOKE WITH THE MGR. AND HE TRIED TO GIVE ME THE SONG AND DANCE ABOUT IT IS STILL UNDER WARRENTY. I SAID I DO NOT PAY FOR THINGS THAT I DON'T RECEIVE. HE GAVE ME THE STORY ABOUT THE TECH. COMING OUT AND APPLYING IT, I SAID NO YOU HAD THE OPPORTUNITY AND BLEW IT. HE SAID THIS IS JUST AN OVERSIGHT, I SAID NO IT'S NOT GOOGLE RTG COMPLAINTS, IT'S A SCAM. NOT ONLY THAT THE DELIVERY GUYS HAD BODY ODOR SO BAD THE PAINT STARTED TO BUBBLE ON THE WALL SO I SPRAYED HIM WITH FABREZE. I RECEIVED A REFUND OF 69.99+ 4.90 tax TOTAL 74.89. YOU MUST STAND FIRM AND IF THERE ARE OTHER CUSTOMERS IN THE STORE WARN THEM ABOUT FORCE FIELD AND TELL THEM TO GOOGLE RTG COMPLAINTS BEFORE THEY BUR AND SEE IF HELPS YOUR CAUSE. GOOD LUCK AND ALSO FILE A COMPLAINT WITH THE BBB.
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#496761 Review #496761 is a subjective opinion of poster.
I went into rooms to go the other week with my mother in law. She was looking for a couch that was not a recliner and that was leather. The person I was talking to did not show me any couches that were not recliners and not leather. I have been looking on the TV and...
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1 comment
Anonymous
#1027415

I will never buy anything from Rooms To Go again. The customer service is the worse.

Nothing but problems with the furniture. Once they get your money they never return phone calls.

Just terrible to do business with.

Review
#495630 Review #495630 is a subjective opinion of poster.

Rooms To Go in Gretna, Louisiana - Furniture damaged on delivery

ELLA JULIAN 1815 GOV. NICHOLLS STREET NEW ORLEANS, LA 70116 504-237-7746 June 9, 2014 Saturday, May 31st I attempt to purchase two Chester drawers from Rooms to Go Gretna. Each piece of furniture was examined by my husband, a friend of my husband’s son and I to make certain the furniture was in expected condition. No damage was found on the furniture. I agreed to have the furniture delivered on Thursday, June 5, 2014. Delivery came as promised with damage to one piece of furniture. He tired to encourage me to take the furniture and work out the differences later. I refused. The delivery man left with both pieces of furniture. I went to the store and the problem was not resolved. I really want that furniture. Thank you for any help or advice you can give to help me resolve this matter. Ella Julian
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#495502 Review #495502 is a subjective opinion of poster.
Loss
$900

Rooms To Go - Leatherlike material just shreded away

Dining set I got at rooms to go. It was beautiful dark cherry with a leather look material on seat and back. I also got the china cabinet that goes with it. Only to see the upholstered leather like material just shred away. Table and china ok. The saddest part was that I didn't let anyone eat on my beautiful dining room. I will never buy Cindy Crawford furniture. Rooms to go has to start buying furniture that not only looks good but more importantly good quality, because their prices are not cheap. They lost my daughters as customers, you don't buy merchandise because there is a famous name behind it. That also goes for Cindy lost a lot of credibility as far as I'm concerned.
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#495275 Review #495275 is a subjective opinion of poster.

Rooms To Go in Keller, Texas - After two tries they still cant deliver a fully functional furniture

We went to Roomstogo store to buy a bedroom set. After half an hour we got the attention of a salesperson who had helped us earlier and then he disappeared promptly. After 30 minutes of waiting I finally approached another sales person who started helping but within 10 minutes the original guy just bulldozed him away and started "helping" us again...disappeared again within 5 minutes. This continued for almost 3 hours, he would disappear and we would stand there look fools waiting for him to comeback. Even complaining to the store manager didn't help. Finally after 4 hours in the store (yes, we loved this set so much!), we finally purchased a set. Turns out this guy was juggling 5 customers at the same time while a bunch of others were just loitering around...very shabby store manager I must say. The set gets delivered and lo and behold, the bed is cracked, bedside table is cracked and the dresser has problems too. They send in replacements 2 weeks later. The delivery guy has major attitude problems, refused to acknowledge problems and basically just argued over every problem I showed him. Finally I refused to sign the delivery sheet and he walks out throwing a tantrum. Now I get a call from their customer service that they will send replacement. All in all, I must say pretty bad customer service...am surprised people are still buying at this place...I am sure to avoid this one.
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#494511 Review #494511 is a subjective opinion of poster.
In Feb. 2014, I ordered a complete bedroom suite and king mattress set from Rooms to Go in Birmingham, AL. Upon delivery, I noticed that the drawers on the dresser did not close properly and one nightstand a large scratch in it. They were very concerned and told me...
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#494432 Review #494432 is a subjective opinion of poster.
Loss
$800
I purchased a living room set and after it was delivered realized that it was the most uncomfortable, cheaply made furniture I had ever owned not to mention the fact that it was too much for my living room. I called customer service and asked it I could return it for...
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#493985 Review #493985 is a subjective opinion of poster.
Loss
$2200
Tags
  • and recliner