Rooms To Go
Reviews and Complaints
Communication problem with customer service
AMAZING POSITIVE RESPONSE FROM CUSTOMER SERVICE
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Verified Reviewer | Wellington, FloridaI bought a lot of stuff for my house and bad cuality
Rooms to go makes furniture that they DON'T stand behind.
Cindy Crawford furniture cheap!
Poor quality and horrible customer service
Delivary
Worst Experience Ever.
Poor quality furniture
I purchased a Cindy Crawford living room set/package from Rooms To Go in October of 2012. I paid over 2,500 dollars.
For a sofa, love seat, coffee, end and sofa table and a Best Buy gift card for a tv. I've had the set for 6 months. The couches already make all sorts if noises when we sit on them. I can hear the wood cracking and the spring sounds.
The tables have lost their lacker/varnish coat and they look hideous and so darn cheap! I take pride and care of my furniture but this is a rip off. I'm not a heavy set person and neither is my daughter.
I'm so disappointed! I'll never ever purchase anything through this company again.
Never order from a catalog
I bought a bedroom set from them. None of the pieces match. Wood tones did not match. I sent it back and order another style. The bed was great, beautiful piece of solid wood, very well made. All the dresser match, however they were of poor quality wood different wood than the bed. I had problems with the dresser from day of delivery, all the drawers had problems rolling in and out because the drawer glides were so cheap. I went to the store for help. They responded only the first time. I was never able to resolve the problem with them. I learn never to order or buy anything I can't see or touch.
NEVER PURCHASE FROM THEM
Damaged product @ deliver & *** Customer Service
Rooms to go are liars and cheats
Bad quality leather sofa
Having to tighten and fix worst furniture ever on a regular basis
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We apologize that the delivery was not the flawless experience it should have been and we appreciate you letting us know. We welcome and encourage consumer feedback as it is a vital tool to help us grow and improve our company. We have contacted the delivery company to let them know of the situation and again thank you for contacting us.