Rooms To Go
Reviews and Complaints
Bad delivery and installation furniture
Bad service
Rooms to go! The leather sucks!
I bought a red leather couch. It was on sale at $1500.
Regular over $2000. I thought I was buying a leather couch that would last for a long time. $1500 is not a cheap couch. After having it only 6 months the leather starting flaking off!
Piece by piece. If this was going to happen you would of guessed it would happen where you sit. But NO! It starting around the sides where it never gets touched by anything or anyone.
Now my couch is 11 months old and it looks horrible.. OMG! it is actually falling apart. They said that this was leather and the best out there.
What ever. I don't know what this is but not leather. I called the store and they said NO WARRANTY! I bought it on sale!
My fault. Yes, I bought the couch at the present condition. I did not agree to buy a couch that would not even last 1 year.
NEVER BUY HERE! There stuff is ***!
Poor Customer Service @1960/249
We purchased a mattress set last month from this store. I was excited to purchase the set to get the free 32" TV.
I was told I needed to purchase the water proof mattress pad in order to get the warranty. I told the sales person I already had a brand new water proof mattress pad. I told her what type of bed we had & the delivery was set up. The delivery guys didn't call they just showed up early in the morning.
Once delivered, the set was to high for our bed. I immediately called the store to be told my sales person would be in soon. Then I was told she was busy and would call me back. I called again and finally spoke with her & told her that we needed the low profile box spring.
I told her that we would drive to the warehouse in Brookshire to exchange the box spring that same day. I was told we couldn't do that. We had to come back to the store so they could do a exchange and pay a additional $39 to get the low profile box spring. I didn't care about the $39, I wanted to be able to sleep comfortably in my bed & not have to wait another week for delivery.
The store mgr. was not knowledgeable at all & initially told us a different amount to exchange the box spring. Oh & by the way the mgr. was quick to tell me that ROOMS TO GO does not accept returns, which is something the sales person never told us.
We will not be doing business with them in the future!
Sales people lie to you about delivery of your furniture!
Broken Love Seat
Poor quality furniture.
Leather coming off
Damaged furniture delivered
Broken Couch
Lie to about their exchange policy
I have purchase a $7000 temperpedic bed from rooms to go in March. After 3 weeks of sleeping on the bed I was having back problem and waking up everyday with my body all sore.
When I purchase the mattress I was not told by the sales person that there was a no return/exchange policy. I have called the sales person concerning my problem with the bed and was told that they will exchange my mattress for another one. So I went back to the store to look for another mattress to exchange. The sales rep recommed that I get another temperpedic bed that was firmer since the one that I got might be to soft.
At that time I felt that another temperpedic bed wasn't going to do me any good since I have problem with the first bed that I got. The sales person assure me that if I was going to have the same problem with the bed they will be happy to exchange for another mattress until I was happy with the mattress. I ended paying an additional $600 for an upgrade on the new mattress. Three week later I was still having the same problem that I had with my first mattress so I called the sales rep to tell him that the mattress was not working out and I am still having the same problem.
The sales person told me that he would speak with his manager and call me back. After 1 week of waiting he never called. I tried to call serveral time speaking with him but was unable to get him on the phone. After many attempt calling him I finally got a hold of him.
He told me that they were not able to exchange my mattress since they did not have an exchange policy. The sales person clearly told me that they will exchange my mattress if I was still having back problem with the bed now he's telling me that there is nothing he can do to help. I was lied to by the sales person and now I am stuck with a bed that I can't even sleep on. I felt that there custumer service is poor and the sales person shouldn't be able to lie to customer like that.
I have tried to called custumer service at rooms to go but was told that there is nothing they can do about it that I would need to contact the sales person.
When I spoke to the sales person he will tell me that I would need to call custumer service about it. So after days of getting the runaround I am stuck with a very expensive bed that I can not sleep on.
Lousy Furniture
DO NOT BUY ANYTHING ONLINE FROM ROOMS TO GO
Bad customer service
TERRIBLE Delivery Service
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Of cause their puppet employee is shocked that you received junk. I have a better chance of becoming pope then you have of getting the funiture replaced. If they did replace it all you would get is more junk.
I’m shocked to hear about the problems you have had with each of your deliveries. I can assure you that this isn’t normal as the majority of our deliveries are completed in showroom condition and wouldn’t expect a customer to except and keep damaged products. If you want to send us the order info along with the details of what happened to Tellus@***.com, we’d be more than happy to take a look to see what is going on and what other options we may have available for you.