jmbayless B
map-marker Spring, Texas

ROOMS TO GO IS A JOKE AND RIP OFF

We bought a queen mattress set from Rooms To Go along with a mattress protector. Well, I called when the mattress protector ripped, they sent another one out. I asked for them to come check the mattress out because it is very uncomfortable and my back hurts when I sleep on it. They came out but then we never heard anything from them. I called them again about a year later to get the mattress and couches checked out. I also requested a mattress protector, but it never came. They came out after we moved. The tech looked at the bed and then left after less than one minute in my house. He said customer service would call me within 3 to 5 days. That never happened. I just called to get my issue resolved. The customer service lady said they sent the mattress protector out, but I have yet to see it. I told them not to send it until after we moved, they said ok. Apparently they don't honor their warranty and their word. They said they called, but they never did because I have a cell phone with a call record to prove it. I was then told that they would not do anything until I have the mattress professionally cleaned because it is stained. Well if the mattress protector did its job, it would not have stains, so I don't feel I should have to have it cleaned. They should honor the warranty. I was then told that I have never had them out until this time, I told them that they are incorrect because I had them out the first time. So basically I was called a liar. I would not buy anything from any rooms to go in any state. They rip off you off and dont stand by their warranty and word. Needless to say, we bought another mattress set from another company and it has a non prorated 10 year warranty, with an additional 10 year prorated warranty. It sleeps so much than I could ever imagine. This mattress is a foam matter. They also sold the mattress protector at half the price of the other mattress places. Stay away from Rooms To Go............. I will never go into a Rooms To Go as long as I live.
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Loss:
$800
2 comments
Guest

I’m really sorry to hear about the problems you experienced with your mattress unit. If you still have the mattress unit, please email us the order details at tellus@***.com. Once we have this information, we can then look further into your concerns.

jmbayless B

I agree. never go to Rooms TO GO :?

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Anonymous
map-marker Houston, Texas

Broken merchandise; late multiple deliveries

Rooms 2 Go damaged my furniture during delivery. After waiting an additional 2 weeks for replacement furniture, the furniture arrived in worse condition than the original delivery. Today, is the third attempt to delivery my furniture. The delivery was scheduled for a morning delivery, but has now been changed to an evening delivery during a four-hour window time frame. The delivery will occur while I am entertaining guests for a dinner party! During the second delivery, the delivery guy opened my front door and yelled, "Hey M'am!" to let me know they had arrived. I will never shop at Rooms 2 Go again. The customer service is horrendous, discourteous, and disorganized.
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1 comment
Guest

My furniture was delivered 6 times and we finally had them pick it up. Good luck.

AnneM
map-marker Palo Alto, California

What does customer service mean?

I was completely shocked by the deceitful behavior of Mr. Doug Gallop, customer service manager of Rooms To Go. In 2009 I purchased a high end reclining sectional sofa with extended warranty. I call to request a service call for material damage that is cover under the warranty. During the call I was put on hold 5 times. Each time Mr. Gallop returned to the call, it became clearer that he was only interested in finding an excuse not to honor the warranty. When I pointed out that I found his behavior deceitful, Mr. Gallop responsed by voiding my warranty completely without refund. The conversation was very much like the Peggy commericals, But I wasn't laughing and still need my sofa service. I contacted the complaint line twice and have yet to hear from them.
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Loss:
$3
1 comment
Guest

Thankyou for posting..we almost bought two rooms of key west by Cindy Crawford...I'm so thankful I didn't....anyone know a brand that's any good?

Michael S Hha
map-marker Orlando, Florida

Rooms 2 Go

I purchased a sectional from Rooms 2 Go which they stated they carried it in both microfiber or leather. We chose to purchase the leather for $500 more, which when we got to the store they stated they discontinued the leather and they couldn't find it anywhere at any location all over the US. So we ended up purchasing the microfiber unit and two months after purchase we see the exact same unit on the front of their Sunday Ad in leather on sale for $300 over what we purchased for the microfiber. I called and asked for them to take back my sectional, I would pay the difference, and get what I originally wanted. The salesman even agreed he made the mistake, but of course they have no return policy that fits my need and will not be helping in any manner other than offering me the new sectional at full sale price. I can remember I had a issue with Kane's Furniture a few years ago and they bent over backwards to help me. Just shows what customer service does, especially when dealing with cheap *** furniture which is what Rooms 2 Go seems to carry. The sectional filled the room as we needed, just not what we wanted, but will work for a few years. We, and my family members will never set foot in rooms 2 go ever again, and we do spend quite a few dollars with our two homes to keep the decor revolving. Very upset, and what a *** company!
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Loss:
$1
Yaira Mhw
map-marker Alief, Texas

Horrible furniture made in Taiwan without glass top replacement and bad costumer service

I Purchased furniture less than a year ago and the glass top on the cocktail table broke, when I called rooms to go to see if I could purchase a replacement glass top they told me that the only two options I had was to buy another cocktail table which is over $250 or to search for a glass company provider on my own and buy a replacement. By the way the reasons why Rooms to go is not able to provide a glass top replacement is because first of all the furniture is made in Taiwan and this company does not offer glass replacement and secondly because rooms to go does not want to provide customers with the glass company they used because they don't want to be responsible if the customer is not happy with the glass top replacement.

So I try finding a glass top company in HOuston Tx on my own, and the cheapest price given to replace the glass is $300, which is more than the cost of the cocktail table. SO I tried contacting rooms to go to see if they can offer me any type of discount on the same cocktail table or do something for a very unsatisfied customer and they just don't care and are not willing to do anything. I would not recommend anyone to purchase anything that is made of glass from rooms to go since they are not able to provide glass replacement in case the glass brakes.

Their customer service is really unprofessional and the whole company does not show any value for their customers. I will never buy anything from there again.

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Anonymous
map-marker Overland Park, Kansas

rooms to go

this is a national chain and i had to jump throught hoops just to pay my bill. i cant believe they dont have an online website. they do have an automatic system but u have to key n ur checking account info.. i wonder why.. why cant they get with the program and take debit by phone. time to upgrade ur systems. people have busy lives. and by the way i am the type that pays all my bills there the internet or by phone. i hope they will listen as i know i am not the only one that wants to say it.
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2 comments
Joe P Tqk

Dear Anonymous,Thank you for your comments and we're sorry to hear that you've been having trouble. We at Rooms To Go are constantly making furniture buying more convenient for our customers.

Our website is fully capable of taking credit/debit payment while making a purchase however it sounds like you financed your furniture through one of the 3rd party lenders. If this is so, you would have to log in to the specific bank website who provided you with the loan. If you are unsure which bank financed you, please contact us and we can provide you with the proper phone number or website. This information should also be on your monthly statement should you have one handy.

Each bank may have different policies in which they take payment so its best to speak to them directly.

We can be reached at 800/766-**** or email us at TellUs@***.com if you need any further assistance. Again, we apologize for for the inconvenience thus far.

Guest

i am so done with medco. here is my story.

my doctors wrote me a prescrption for a name brand drug. so i took it to get fill. i was taking this drug for about a month. it did not work well with me.

i made an appointment to c ny doctors. come to find out they gave me the genric version of this drug. genric is not the way to go all the time. when i found this out i was very upset.

now when i have to get something refill. i tell them i want the name brand.

i do pay a little extra and thats it. it cost me may be three dollars more for the real one.

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Anonymous
map-marker Miami, Florida

Damaged furniture, 4 hour blocks, and lousy customer service

Who can afford to continue taking days off because of their mistakes? The first time was due to a piece of sharp wood protruding from the (allegedly)new mattress I had purchased. Seriously, had I not noticed the huge splinter I probably would have ended up in the ER. The second was for all of the backordered items, which were numerous. And now, the third, because the delivery people damaged the TV console. I canceled my appointment because I think they should set a specific time to make the repair. Now I understand why so many complaints about this company. Lesson learned on my part...
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Loss:
$100
Anonymous
map-marker Tampa, Florida

Leather color rubs off damp finger!!!!

I Purchased leather sofa and loveseat from the Cindy Crawford collection at Rooms to Go in 2007. I noticed a spot on the sofa. As a normal reflex, I wet my finger to see if the smudge came off and realized that the actual dye (brown) came off. I could not believe it so I tried it again in a inconpicuous place and sure enough you can actual remove the color off of a LEATHER sofa with the dampness of a finger. I called Rooms to go to no avail. Really nice Cindy! Never again will I buy anything with your name!!!!
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Loss:
$2800
2 comments
Guest

We will never buy any thing from Rooms To Go. We bought a leather living room set and in less than a year the color started rubbing off our leather couch.

Luckily it was under warranty and we got the couch replaced. I want them to replace the the love seat also but they would not do it because at that time it was not having the same problem. During this time we also had to have our two end tables replaced because the wood started bubbling up and that was still under warranty. Well as I expected the love seat started having the same problem but it was just out of warranty.

The best Rooms To Go had to offer us was to come in and get our couch and love seat and give us in store credit that was only enough to buy a set much cheaper than we had or we could of bought the same set only with adding our own money to get what we originally had.

We tried to get them to just replaced the love seat which was less than the in store credit they had offered us but they would not do that either. Long story short do not buy anything from Rooms To Go because you will be sorely ripped off.

Guest

I’m sorry to hear about any problems that you are experiencing with the set. If you can email us your order details at tellus@***.com, we can look further into your request.

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Armando B Zwp
map-marker Dallas, Texas

Mattress

I recently purchased a mattress from Rooms To Go. After a short period of time the mattress cave in. I saved my trouble to contact Rooms To Go because of their poor customer service. In the past I used to purchase all my furniture from Rooms To Go. Not anymore!!! Now I purchase my furniture else where. For all you people who may want to try a different furniture store just remember if you have credit at Rooms To Go you'll have credit anywhere else. Is your choice where you purchase your furniture. It doesn't have to be at Rooms To Go. Where their quality of their furniture is poor. Good luck everyone!!!!
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Loss:
$1200
2 comments
Guest

Same situation with us. We purchased a mattress and with in a few months it is already sagging. We bought a more expensive mattress because we were told by our "sales" person this would not happen.

We called customer service, which was very willing to help us. They sent a "service tech" out to look at the mattress. Not sure where they find these people, but they KID really looked like he had no clue what he was doing.

Now I get a call back from rooms to go, for them to tell me there is not enough deflection in my mattress to warrant a replacement. A ball literally rolls to the center of the bed with out anyone sitting on it. How is that normal??!!

I am pissed and will be attempting to take this issue up with the manufacture since RTG does not feel the need to help us. :( :(

Guest

I’m sorry to hear that you are experiencing any problems with your mattress unit. However, if you can email us your order details at tellus@***.com, we would be more than happy to assist you in any way that we can.

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Anonymous
map-marker Austin, Texas

Unable to deliver backordered item when promised delivery date

29 Nov 2010 I Purchased furniture $5000.00( Lamps Back Order delivery

date 25 Feb 2011)

30 Nov 2010 purposed delivery time I was told will be 6:00PM. I waited until 8:00PM then I received a call I wasn't going to get my furniture until tomorrow. 31 Nov 2010 Furniture delivered 11:00AM after the delivery guys left my home a customer service rep called me and wanted me to do a survey over the phone. When I started to tell about the problem I had the day before she said the survey wasn't for what happen the day before when they failed to deliver my furniture she said that this survey was for only the delivery guys today. (customer survey should cover the customer total experience from time of purchase until delivery.

20 Feb 2011 Received a call pushing back delivery date from 21 Feb 2011 to March 29,2011 (witch added 4 more weeks onto the already 11 weeks been waiting)

28 Mar 2011 8:00PM the night before my lamps were to be delivered the next day I Received a phone call pushing the delivery date back to 05 April 2011 ( witch add 1 more week onto the already 15 weeks been waiting). The phone call was from Rooms To Go warehouse in Brookshire TX which is 3 hours away from me (by car). The Room To Go warehouse in Brookshire informed me that my order (Lamps) was in their warehouse and wasn't going to be delivered until next Tuesday at the earliest (1 week). I told the customer service rep at the warehouse that i was a marine and I was headed back to the Middle East for a year. I also told this service rep. that I live alone I have no relatives nor friends in Austin TX since I recently relocated there. The only help I got from the warehouse was to contact the customer service at the store where I purchased the furniture, and when I tried to call the store customer service they was closed. I went online and sent the Rooms To Go customer service department a email voicing my unhappiness with their service and all I got back was the usual we're sorry for the inconvenience and started placing the blame on the manufacture of the lamps. The following morning I called the Rooms To Go store where I purchased the furniture and informed them what was going on with my lamps and also my situation time restraints. The only thing they was willing to do for me is try to get the lamps put on a truck and shipped to the store near me but they need not know when it was going to get there (this was Tuesday and I leave Saturday morning. The other option the customer service rep gave me was me driving to the warehouse and picking up the lamps. I agreed to drive and pickup the lamps but the Rep. told me it would have to be Friday between the hours of 10am and 8pm, I ask the Rep why can i not drive there now she said that it would have to be by appointment only, and earliest she can get me in was Friday. So now I got to drive 3 hours to pickup lamps and 3 hours back home get ready to fly out in 13 hours. I took a chance excepting the delay for this back order again I'm not a civilian where is I'm at home everyday. I have no family here in Austin, when I am back in the country I live alone I needed the lamps either overnighted to the nearest store here in Austin are to my address. Rooms To Go need nothing to help the situation, they didn't care I will never recommend nor tell my family or friends where I purchased my furniture from. I went above and beyond being a Patience customer. VERY VERY PISSED OFF MARINE!

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1 comment
Guest

I completely understand your frustration, and apologize for the inconvenience that the delay shipment has caused. If you can email us your order details at tellus@***.com, we can then look further into your account in regards to your experience.

Jacqueline L Odm
map-marker Dallas, Texas

Rooms to go Poor customer service and sells cheap furniture

Terrible, terrible, experience with Rooms to go. first, delivery driver tries to assemble my coffee tables, cannot do it because he says its a new model, makes me sign a paper that they will have a tech come out and fix it. I call customer service, they say it was customer's responsibility to assemble. Why the mixed messages? As if its not enough, Apr 25th 2011 I wake up in the morning and my Coffee table lays on the floor and top glass is broken. I have no animals in the apartment or anybody else there, no pressure has been put on the table. I call customer service and they tell me that tech is available next Tuesday or May 14th 2011(Saturday) and I work Mon-Fri 7:30 to 4:00pm. Also that the coffee table cannot be moved until the tech gets there. Tech comes two weeks later, with broken table still in the middle of the living room, and customer service calls 2 days later that they cannot do anything because any malfunction has to be reported within 48 hours. It was not even a month before the table broke and "they cannot do anything about it"! Very disappointed customer!!!
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3 comments
Guest

I'm in the middle of the same problem with them. My table broke with no visible reason.

The guy who sold it to me said they had the same problem with at least 2 tables in the store. One morning they came in and the glass on one of the "Merlot" tables was broken and on the floor. The only thing that had been on the table was the price sign!

The tables were recalled and replaced. I want mine replaced as well.

Guest

I'm shocked to hear that the table was found in such condition the following day. If you can email us your order details at tellus@***.com, I would like to look furteher into your concerns.

Moo

they ripped me off too.

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sjhamsj
map-marker Boca Raton, Florida

Customer service was disasterous

customer service will lie to you to get you off their case. they will just tell you what you want to hear.

My fiance and I had just signed a lease on our first apartment and needed ALL new furniture. Rooms to Go was suggested to me by a co-worker and that night, my fiance and I visited the store in Boca Raton, FL. We were immediately approached by a Sales Associate and he seemed great, he gave us our space while we browsed but made himself available for any questions or advice we needed on make such a large, important purchase.

We ended up purchasing a king size bed with a mattress and boxspring, a couple of bar stools, 2 nightstands and a couch. We also purchased the fabric protector for the couch and didn't realize until after delivery that we also bought a mattress protector that was made to seem like it was included as part of the mattress but i digress. we paid upfront, no financing.

We were moving into our apartment on a Saturday morning and having the furniture delivered the same day. We received a phone call from the sales associate about a week prior to our move-in date stating that the bed was actually discontinued and needed to be shipped in from out of state. It would be delivered the following week. I was completely fine with that, stuff happens. As long as we had our other furniture, it would be ok. We worked that out and there was no problem. My fiance would take the day off work to be home for that delivery.

Two days before our delivery date, we received the call from Rooms to Go letting us know what our 4 hour window was for delivery. It was 7am until 11am. We didn't get our keys to the apartment until 10am. This is where our nightmare begins.

I called customer service and let them know our situation. I was very concerned as a) we needed our furniture that day because we had NOTHING and b) if they came before 10, we didn't want them to just leave, we needed them to carry our furniture up the stairs to our 2nd floor apartment. Logistically, it would also be a nightmare for the delivery guys when they load their truck if they loaded us up as an early delivery and had to come back later - all day they would have to work around our large delivery.

The woman told me there were no guarantees but she would make a note of our situation. I then called the store where we purchased our furniture and talked to our salesperson. He made it seem like we were such an inconvenience. He said we would likely be one of the earlier deliveries. I told him this was just not an option. Not because we were too lazy to wake up early but we physically would not have access to our apartment at that time. He asked if there was anything we could do to change that. I called the property manager and was informed we would have to have a new lease worked out and would have to pay for the extra day. Although only $32, it was completely unnecessary. I told my fiance to call the store back, i was at work and had to go. He called the store and our salesperson suddenly was unavailable. He called customer service and they told him they would make a note. This just would not suffice. We had to have a guarantee that it would come later, atleast make us one of the last deliveries. This was for our advantage as well as the delivery guys. He called the store back and was told that they make the final decision based on delivery so they would just make us the 11th stop of the day and that it should be after 10, or atleast very close to it - no problem.

This was funny because in all, we had made about 5 phone calls in an hour and was told all along there were no guarantees. whatever. He got names and spoke with a manager who assured us, there would be a note on for the delivery guys that we don't receive the keys until 10 and to plan accordingly. Don't trust what they tell you. 7:38am on Saturday morning, my phone rings. Guess who? Obviously, the delivery guys were at our apartment and wanted to know what was going on. i explained the situation and said there was supposed to be a note. no such luck. no note the guy tells me.

the delivery guy i spoke with was AMAZING. He was very professional and informed me that rooms to go "doesn't always pass the information on to the right people" and that it was no problem. It would be a bit of a hassle for him in the truck because of the king size mattresses, but he would make it work. I just had to call the 800 number when i had the keys and let them know we were ready.

my fiance and i both called rooms to go to let them know that there was no note after we had made several phone calls and received guarantees. "We dont make guarantees". we told them that we had been told we'd be 11th on the list. They said this wasnt possible. Basically calling us liars. They said that if the people at the store told us one thing, that is their problem and we need to deal with the store, it isn't customer service's problem. Don't they represent the same company? I guess noone wants to take blame. We spoke to a manager at customer service who told us the same thing. We said we werent looking for free things or a discount, just that we spent alot of money, paid cash, and expected to be treated well and not be told one thing and have something else happen. Again, we were told nothing could be done and they never would've told us that they would put us at the end of the delivery list. Pointless call.

We got the keys and called customer service back. They told me that the delivery guy would "still deliver our furniture today" (if he didnt, that wouldve been a whole other mess) and that he will call me a half hour before he shows up. I did make a point of telling customer service that aside from the mess we were dealing with, that the delivery guys were great. My issue was in the principle of the situation - don't tell me that i have nothing to worry about and you made a note of our situation when that is just not the case. The delivery guys showed up, no half hour warning but i didn't care at all - i was still getting the furniture on the right day. They were great and very understand - almost made me feel like this wasn't a first time thing.

This is when we were made aware that the mattress protector was an extra piece and not part of the mattress as it was described to us. it will be returned in the next couple of days.

All in all, if pressed, customer service will just tell you what you want to hear to get you to leave them alone. the deliveries are done by a contracted company and rooms to go should thank their lucky stars that they have such great guys delivering their products otherwise they would have no redeeming qualities as a business.

oh and for what it's worth, we do love our furniture. its only been 24 hours but we received everything they said we would and there were no mistakes. it all looks great and we are very pleased with the product.

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2 comments
Guest

Rooms to Go is a nightmare to deal with all the way around. I have never been treating more poorly by managers at a local level or a corporate level.

As for the above comment regarding the 7 to 7, that's ridiculous too because when I said I was going to return everything, suddenly a 4 hour window became available. The delivery people told me they have problems with Rooms to Go items all the time.

The next time I have delivery guys at my house for Rooms to Go it will be the FOURTH time I am trying to get the right furniture from my original purchase.

DO NOT SHOP ROOMS TO GO! EVER!

Guest

I understand the frustration that this experience can cause. As customers choose their date for delivery at the time of purchase, we ask that they have cleared their schedule to be able to accept the delivery anytime during our delivery hours of 7 am and 7 pm. If a customer is not able to be available during those hours, we then ask that they schedule for another day to ensure they can be available during the time frame we assign for their delivery.

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dd D Pbi
map-marker Austin, Texas

Rooms to Go- Disappointed Customer!!!

On September 2nd I made the mistake of going into the Lakeline Rooms to Go store in Austin TX to purchase furniture for a loft I recently moved into. I purchased a living room package, a media console, a dining room set and a mattress set with frame. I purchased all these items with the agreement from the sales associate and manager at the store that my delivery would be expressed delivered Saturday September 4th due to the mattress and I do not have a bed to sleep on. Unfortunately with express delivery service if something is expressed they refuse to tell you approximately what time they will arrive- just told me it would be between 7am to 10pm at night and I would have to wait until they get there. So I sat in my bare loft from 6:45am to 4:00pm that Saturday until the delivery service finally arrived. When they arrived I met them downstairs to let them up. First thing the delivery person stated is we have a problem- they didn't load your mattress on our truck it got loaded by mistake on another truck (they knew this the whole time but failed to notify me prior to arriving). Resolution- NONE- nothing we can do about it, stated I need to call customer service on Tuesday September 7th since Monday was a Holiday. Another problem the delivery person stated he had is he refused to walk my furniture up to the fourth floor if it doesn't fit in the elevator- it's against their policy to go up past three flights of stairs- but he did offer to leave the furniture in the parking lot- are you kidding me!!! I paid well over $200 dollars for delivery of my furniture and this is how you treat a customer who just spent over $3000 dollars in your store! I begged them to please take the furniture upstairs for me as I provided what floor I was on when ordering my furniture and this policy was NEVER mentioned to me. After 30 minutes of arguing and asking him to get his manager on the phone he finally agreed to bring my furniture up- minus the mattress set of course. I called customer service first thing Tuesday Sept 7th to find out where my mattress is and have it delivered ASAP. Here is the response I got from what is supposed to me great customer service (this is after they spent all day trying to figure out what happened to my mattress set)- I'm sorry for the inconvenience but we can have that delivered on Sept 14th"- 10 days after the original scheduled delivery date - Seriously that's acceptable with Rooms to Go company? Rooms to Go messes up the delivery and the customer has to suffer as a result??! So I reluctantly agreed as I had no other choice. Today I call to confirm my mattress delivery for tomorrow and get on the phone with Ebony in the customer service dept. Ebony proceeds to tell me that she shows no delivery set up for Tuesday the 14th for my mattress set-needless to say I was pretty mad. I asked to speak to her manager and she proceeds to tell me this isn't her problem and argues with me- again fabulous service!! Finally Vicky a supervisor gets on the phone and tells me they don't know what happened again- but she'll see what she can do. Vicki calls me back and says she'll put me on an express delivery for the 14th but I'll have to wait ALL DAY again because it is express and they can't call me before they come with a time frame- -seriously!

I am beyond disappointed and digusted with Rooms to Go store, service, and experience. This has been an absolute nightmare to deal with. I understand that mistakes happen but the process should be to fix it immediately for the customer- instead your process is the customer has to wait until it is convenient for Rooms to Go to get back out to the customer. I have been without a bed sleeping on a couch since September 4th because Rooms to Go can't seem to get it right. Here's a question- Express delivery, a customer has to wait from 7am to 10pm for their furniture. My delivery was Sept 4th at 4pm- they knew my mattress was on another truck in San Antonio, so why couldn't they come by that day to deliver it to me- they had plenty of time till the 10pm cut off- I guess it's because it wasn't convenient for the drivers- but who cares about the customer, right?

I have never experienced such dissatisfaction with anyone like I have with Room to Go. I can never see myself purchasing from Rooms to Go again and can never see myself recommending Rooms to Go to anyone as I would not want them to go through what I have been going through since I purchased from their store. In the process of trying to locate some Rooms to Go Executive team email address, I came across a Rooms to Go hate page- WOW! it must be pretty bad for someone to create a Room to Go hate page! I guess I'm not the only customer receiving this type of service. Rooms to Go might want to work on their policy of complete satisfaction for the customer- it seems it's failing miserably. They need to revisit how their delivery service works and most importantly train what's supposed to be the customer service staff on how to actually fix a problem that helps the customer.

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3 comments
Guest

they are crooks, thru and thru, they lie,cheat, and will steal from you. Hidden charges, tricky statements,*** quality, lousy customer service...over 800 complaints online......steer clear of these jerks!

Guest

Hey David - if you're so sorry about the problems this customer experienced, how about actually taking the steps to help make it right instead of saying to email ya'll? It's obvious to me that this person did just that.

Perhaps some major policy changes are in order? This is a *** way to treat a customr who just spent a lot of money in your store.

Guest

I'm really sorry to hear about the problems that you experienced with your delivery and while contacting our customer care office! If possible, please email us your order details to tellus@***.com and we would be more than happy to look further into your concerns.

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Anonymous
map-marker Doylestown, Pennsylvania

Rooms to go

6/11/11 cande again- again RTG lied - recorded message from Nubia Tampa ware house for late/ last delivery with 1 hr notice- no notice- no call and showed up 12:30 - called at 1:30- wonder what part of last delivery they understood - Dispatch did say call back, if out delivering will come back-to me - now can't reach RTG- WOW!!!!! They close 4:30 - wonder how I was to reach them???!!! atty office,BBB called - ch 5 tv consumer division called- worst publicity is this kind and I hope people read these!!! Someday I will get my furniture
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1 comment
Guest

I posted a comment on what I believe is your original post. If you can email us your order details at tellus@***.com, we would love to look further into your concerns.

Chris N Tyw
map-marker Saint Louis, Missouri

Rooms To Go has to GO!

I purchased a Dual Reclining sofa and matching love seat from Rooms To Go last year. One of the recliners on the sofa became really loose. I was still under warranty so I called them to have them send someone out. The tech shows up with drill in hand, pretends to tighten some screws, tells "me" that its still too loose and leaves with a parting statement that Rooms To Go customer service will call me in 5-7 business days. 8, 9, 10 days go by and no call. So I call back and am told that the tech reported the issue "resolved". I explained nicely that the issue was NOT resolved and they needed to fix or replace the sofa. At this time they said that they would send a supervisor out since a tech had already been out once. They never sent a 'Supervisor' just another tech. He did nothing except agree that it was broke and then leave. Once again 'I' had to call them back. This time I was told I was out of the warranty period and even though my first call was with the warranty, and I was claiming that the issue was not resolved, it did not matter since the warranty had expired. This time I called corporate. Got someone on the phone that agreed it would still be covered under warranty however once I told her we had moved since the last tech came out, she informed me that it would no longer be covered. She went further to say that since we moved the warranty would have been voided since the sofa could have been damaged during the move. Unbelievable that a company would treat people like this. Really? Voiding a warranty because you move? I can tell you now I will Never Buy Anything from them again. I would not recommend them to anyone either. We just bought a new house (which is why we moved) and the wife wanted to buy some of the matching end tables, coffee table, and dining room table that matched the sofa. I know they really do not care about a loss of about 2500 but maybe this will let enough people know that they should not shop there and then maybe they will take notice.
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Loss:
$800
2 comments
Guest

$1300 Leather dual recliner sofa purchased 11/27/2009, complete collapse of recliner cushions, 4 months out of warranty..Sorry your out of luck..Our technician will only work on Warranty mdse. Fool me once, shame on me...never again, I will tell anyone who will listen.

Guest

I’m sorry to hear about the issues you experienced with sofa. If you can email your order details to our office, we can then look further into your concerns. If so, please email the information to tellus@***.com.

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