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II purchased a sofa, love seat, bench and a recliner from rooms to go about 2 years ago. Everything except the recliner was supposed to be leather. Late last year I began to notice flaking in certain sections of the sofa, love seat and bench. I called customer service...
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Anonymous
Anonymous

Try ShowUs@RoomsToGo.com. They help customers with the cracking and peeling leather. Not up to 6 years though.

Anonymous
Anonymous

I have the same issue with my leather furniture!!! I will never ever go back to rooms to go....

#321011
Reply to reviews
Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
Rooms To Go is a total scam, especially for its "Force Field" project
The quality of RTG furnitures sucks! And their so-called "Force Field" treatment is a total scam!!!! Purchased one Cindy Crawford Sidney Road sofa, one loveseat and one ottoman from RTG's supercenter in Katy. The sales person persuaded me into buying their so-called...
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Anonymous
Tiffany T

https://topclassactions.com/lawsuit-settlements/lawsuit-news/821156-rooms-to-go-forcefield-protection-plan-class-action-settlement/

Anonymous
SHIRAZ

I HAVE EXPERIENCED THE SAME THING, RTG ARE A BIG SCAM MACHINE, NEVER EVER TRUST THEM

#478180
Reply to reviews
Horrific LIARS AT ROOMS TO GO
Horrific LIARS AT ROOMS TO GO
Horrific LIARS AT ROOMS TO GO
Horrific LIARS AT ROOMS TO GO
Horrific LIARS AT ROOMS TO GO
Horrific LIARS AT ROOMS TO GO
Horrific LIARS AT ROOMS TO GO
Horrific LIARS AT ROOMS TO GO
MY LEATHER SOFA'S ARE PEELING AND CRACKING AND CAUSE MY SON TO GET SICK AND ROOMS TO GO OFFERED ME A FULL CREDIT FOR RE SELECTION AND NOW A COUPLE DAYS LATER WAS GRANTED A SMALL AMOUNT OF CREDIT NOT EVEN ENOUGH FOR A LOVE SEAT.. ITS A MANUFACTOR DEFECT AND NEEDS TO BE...
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1.0
Product
#1074223
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Rooms To Go - Wrong set
Rooms To Go - Wrong set
1/2

Rooms To Go - Wrong set

Rooms To Go
#1108691
2.3
Details
Ordered gardenia set with a wood bed and rails also verified that the drawers were dove tailed but got nailed drawers and leather bed??
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Advertised vs Delivered
Delivery Service
Price Affordability
Rooms To Go - Mala experiencia
Rooms To Go - Mala experiencia
1/2

Rooms To Go - Mala experiencia

Rooms To Go
#1088781
Se realiz servicio 2680882 y que peor lo notifique al mecnico y me dijo que el lo notificara los cual no lo hizo y llama y me dijeron que me notificara lo cual no han hecho
Comment
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Rooms To Go - Sofa discoloration

Rooms To Go
#1114467
1.2
Details
Bought a sofa 2 years ago spent over 5,000 now its turning from black to brown bought a warranty for a additional 500 and told nothing can't be done never again will i purchase something from them
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Rooms To Go - Badly

Rooms To Go
#1114347
1.3
Details
Bad experience, they don't have the furniture the day i sign until 10 days later, but the time to returned was over, that was a scam, so i got a furniture to paid but all scratched the i can't return. Find somewhere else to buy furniture rooms to go, don't care about how the furniture is delivered on good conditions or not.
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Below is the letter I wrote to the CEO. Dear Jeffrey Seaman: I am writing to tell you about the horrible experience we had with your company. My goal is to not simply complain in the hopes that something may come out of it for us, because quite frankly, you company has...
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TellUsRTG
TellUsRTG

This is awful to hear and I’m sorry that you have not received the service you deserve! This is certainly not what we ever expect our customers to go through and I would like ...

1.8
Product
I didn't like
  • Quality of furniture and furniture was damaged
  • Poor quality product
  • Takes no responsibility for items they sell
#1093916
Reply to reviews
Bench/Ottoman leather peeling after light use and no help from Rooms To Go
Bench/Ottoman leather peeling after light use and no help from Rooms To Go
Bench/Ottoman leather peeling after light use and no help from Rooms To Go
Bench/Ottoman leather peeling after light use and no help from Rooms To Go
I purchased a ottoman/bench from Rooms To Go about 2 years ago. It was supposed to be real genuine leather. A few months ago I began to notice flaking in certain areas of the bench. I called customer service and was told that my warranty only covered stains. Not sure...
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Anonymous
MadGrandpa

I can tell you from experience that replacing your RTG furniture is not a solution and will only prolong the problem at best. We went through the exact thing and wasted a lot ...

Anonymous
Allissa

This has happened to my sister's purchase of a sofa, love seat, and side chair, Sad that RTG won't fix it.

1.0
I didn't like
  • Being ripped off
  • Being sold defective furniture
  • Poor quality of their products
#1027539
Reply to reviews
Rooms to Go Customer Service for Delivery
Rooms to Go Customer Service for Delivery
Rooms to Go Customer Service for Delivery
Two years ago I bought a leather bonded sleeper sofa from Rooms to Go. Since then the leather gradually began to strip off the sofa. In early July I went to Rooms to Go with pictures of the stripped leather and they told me they no longer carry leather bonded sofas...
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#1107085
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Rooms To Go - Bonded leather is a joke
Rooms To Go - Bonded leather is a joke
Rooms To Go - Bonded leather is a joke
Rooms To Go - Bonded leather is a joke
After making my purchase a couple of years ago it a battle. Within the first year our couch started to peel. We in fact did purchase the insurance plan and hat it self was a joke. We had to spend an entire day going back and fourth. At one point I was told to go to a...
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2.4
Product
#1095452
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Rooms To Go - Sofa Review from Key West, Florida
Rooms To Go - Sofa Review from Key West, Florida
Rooms To Go - Sofa Review from Key West, Florida
Rooms To Go - Sofa Review from Key West, Florida
Rooms To Go - Sofa Review from Key West, Florida
Rooms To Go - Sofa Review from Key West, Florida
Will NEVER purchase RTG ever again! We have spent hours dealing with costumer service and getting passed around... worthless!! We bought our 3 piece leather set with power 3 years ago while in Puerto Rico on Military orders. We made it back stateside ( 2 yrs of...
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Anonymous
Anonymous

They are garbage!!!!!! their should be lemon law or a national law suite against this company.

Product
#944689
Reply to reviews
Horrible Rooms to Go
Horrible Rooms to Go
We have been long time Rooms to Go customers. This has been the WORST experience that we have ever had with this company. June 21 we had a bed and adjustable frame delivered. When delivered they cut the leather frame, left it with the head and foot in the upright...
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TellUsRTG
TellUsRTG

That’s awful to hear and I’m sorry that you haven’t received the service you deserve! . Please send us your order info and the details of your experience to TellUs@RoomsToGo.c...

1.0
I didn't like
  • Unprofessional customer service
#1090924
Reply to reviews
I worked for RTG for several years and my conscience forced me to quit. RtG is the most unethical company I have ever been associated with. I have been in the furniture business for over 25 years and I have never seen such a shady company. If you purchase from them...
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1.2
#1069532
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