We purchased a "leather" sectional a few years ago. It turns out it is "bonded" leather, which promptly unbonds itself to the furniture. The "leather" started pealing within a year of purchase. This was not an abused or heavily used sectional either.
Rooms to go offered a store credit of 10% of the cost of the sectional. I will throw the sectional in the trash before I bring home anything else from Rooms To Go.
I wish I'd Googled RoomsToGo before buying - the reviews are correct, their stuff is absolute garbage.
Reason of review: Bad quality.
Monetary Loss: $2200.
Preferred solution: Full refund.
Rooms To Go Cons: Poor customer service.