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We bought our furniture 4 years ago this coming February. We only live in Florida six months a year so furniture hasn't been used much.

Paid almost 4000 dollars for the set. All Leather pieces are peeling badly. Have natuzzi leather recliners for 18 years and they are in perfect condition. Thi s stuff is real garbage.

I am very upset that I just paid off this stuff and now have to throw it away an buy new furniture.Can this leather be fixed ???

Do you think Rooms to Go will do anything to remedy this situation. I have read statements by others who have the same problem and rooms to go don't want to do anything.

Reason of review: Bad quality.

Monetary Loss: $3000.

Preferred solution: Full refund.

Rooms To Go Pros: Salespeople nice.

Rooms To Go Cons: Poor quality product.

Location: Deerfield Beach, Florida

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Guest

RTG is replacing my power recliner due to peeling at the headrest area. Chair was 14 months old and out of mfgr warranty.

They credited me for a new set but i only wanted my recliner replaced. They have a fund to evaluate these claims.

Broc Xcq

Purchased supposedly a leather sectional reclining sofa for over $4,000 and the head rest is pealing after 8 months of use. They will not replace.

We purchased a leather sectional reclining sofa and spent $4,000. Upon delivery, head rest had seam coming out so they replaced it. The same head rest after 8 months of use is pealing/discolored. The repairman said it should not happen and said we'd receive a new one.

After no communication, we reached out to find that they denied the manufacturer warranty and said it was normal wear and tear. How can an 8 month old "leather" sofa have pealing/discoloration? The extended warranty does not cover this due to it being less than a year old. My husband spoke to the manager of the store and the manager stated that it could be hair products that caused this.

Really? First of all, this is my husband's chair and he does not use products in his hair. We are finding that no one wants to assist.

A leather sofa should not have these issues after 8 months of use. Customer service is not satisfactory.

Guest

I also purchased sofa and recliner in 2016 rarely used sofa until 2019 now peeling. What was burgundy is now pink.

The offer from rooms to go was much less than purchased price and requires new purchase of equal to or greater than original cost. I will tell all to not purchase from rooms to go

Guest

I have the same problem me and my husband we bought the sofa around 1300$ and the leather is peeling of. We have the guarantee but we donโ€™t know what we have to do.

Where we find money in the street??? No we work all day for these money

Dejanee Szy

Both my friend and myself have the same exact problem of complete falling apart of the leather sofas. She bought it only because she loved mine and now we are both stuck with junk sofas.

These were barely sat in and should have never been peeling like this. Clearly a major defect they are covering up and not taking care of customers. This happened to my leather stools as well quite possibly the same manufacturer. We were going to head back where we purchased the sets at the Perimeter mall Atlanta GA locations to see what they will do.

I spent a lot of money beyond sofas and expect a quality product not junk that peels. Warming to anyone to stay away from rooms to go anything leather as you will regret it.

Meshach Pki

I have the same issue with some dining chairs . What a waste of money.

Guest

Same here!! Paid good money for very poor product italked with rooms to go , they said they would give me $850.00 in store credit, a year agobut now they said i can only get 45$45].00and pick up furniture, They can have this awful furnitureebut i refuse to spend another dime in rooms to go!!!! I am very upset about my hard earned money

Guest
reply icon Replying to comment of Guest-1633866

I am very upset about furniture I paid very good money for and it peeled very bad , i work to hard for my Money!to give it away!!!!! I am so shocked they treat me this way!!!!!!!!!!

Guest

Same ! Bought set of 6 dining room chairs and table in FL, hardly used.

It is literally decomposing when you sit on a chair. horrible garbage !

Guest

Same!!! My set is 3 years old..

we donโ€™t live full time in florida either so hardly even used to sofa . So infuriating

Guest

I googled this topic thinking my situation was an isolated event. I purchased a leather sleigh bed and I was hurt when it started peeling.

I thought I had done something wrong. I definitely wouldn't recommend purchasing leather from RTG.

Guest

I brought furniture from room to go it peeled real bad I pay $4,734.00

TellUsRTG
reply icon Replying to comment of Guest-1423920

We are deeply disappointed to hear this! Please send us an email with your order info to TellUs@RoomsToGo.com and weโ€™d be happy to help any way that we can!

Guest

I am very disappointed in Roons2G. I have been buying furniture from them dor several years and I came home for tje holidays and my office sectional is peeling like crazy.

We barely sat on this couch and when I called they offered my $75 that is an insult fot a 2000 couch.

I will be looking into filing a lawsuit because the selling fake leather and giving the customer the impression that itl is real. They just lost a valuable customer.

Guest

My Sofa has peeled so terribly over the last few years. I was told that there was nothing that could be done about it. ROOMS TO GO IS A RIP OFF (No Pun intended).

If anybody hears of a solution to this please let me know.

Guest

Our sofa made it a little over 3 years, but it has now started to peel. We also purchased the "leather protection" and used their recommended cleaner.

The sad thing is, this sofa is in a room where it is only used 2-3 times a week.

We are waiting for a response from Customer Service. I recommend that anyone shopping for leather furniture avoid Rooms To Go.

Guest

I purchased a "leather" sofa from RTG in Greenville, SC. Paid an additional fee to have the leather "preserved" and was told that I needed to do this for the warranty.

( BS). While it was over 4 years ago, it started peeling within 2 years. I live alone, never smoke, no kids, no pets etc. I was also away from home for 8 months traveling and usually watch TV in my bedroom.

Last week, I noticed a big peeling strip that actually came off when I sat down. Long story---I took a sample of this to our lab and after extensive testing, I was told this sample is not leather by any means. It is not bonded either. I met with our company attorney today and showed him my receipt.

He quickly reminded me that this is a case for false advertising and has no limits to warranty....Guess what ?? I am going to file a complaint.

Guest

Did RTG do anything? I paid $4000 for a sectional that is a peeling piece of junk.

My living room looks terrible!!!!! Peeling every where!

Guest

I'm sitting on badly peeled Rooms 2 Go sofa. Their warranty department basically told me to get bent.

The sofas were marketed as "genuine leather".

Peeling leather isn't covered by warranty, and must have been caused by something I did. (like sitting on sofa)

Guest

Our "leather" furniture is peeling also. We finally saved up and bought a new couch but the love seat and recliner are peeling like crazy.

This was purchased in McAllen Texas.

Pieces of junk! I will never go back and encourage anyone else to stay away.

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