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1.0

They contacted us the evening before our scheduled delivery, to tell us they moved our 2-6pm delivery window to 8am-12pm. I refused it. My wife and I are in outside sales. We had made our appointments accordingly. Without apology, they told me I'd have to schedule a new date.

So that my son could have his bed, my wife moved her morning appointments to the afternoon.

Noon comes around. No delivery. I call them. They tell me they've changed my delivery window to 12-4.

4:09pm: The delivery guys call me to let me know it won't be much longer. I tell them to keep it.

I called customer service for a refund. They told me it'd take a week. I wait a week, no refund. They tell me that they refunded it, but AMEX can take 7 to 10 business days to apply the refund.

I wait another week. Nothing. I call AMEX. AMEX says they never issued a refund.

Thank GOD for AMEX, as they immediately refunded my account and picked up the fight with Rooms To Go for me.

NEVER will I step in their store again. EVER!

Reason of review: Order processing issue.

Location: 69631 Stirling Blvd, Covington, LA 70433, USA

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We are truly sorry to hear this and we would love to get more information. Please email us the details along with your order number, we will be happy to look into this for you. We hope to hear from you soon!