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1.8
Updated by user Mar 17, 2016

ALSO I ASKED TO RETURN THE SOFA AND COUCH FOR SOMETHING ELSE AND PAY THE DIFFERENCE, BUT THEY SAID NO.

Original review posted by user Mar 17, 2016

HELLO I LIKE TO ADD THAT ROOMS TO GO HAVE VERY BAD SALES REP WHO TELL YOU THAT THIER SCOTT GARD COVERS EVERYTHING ON YOUR FURNITURE, BUT UNFORUNATLY WE DISCOVERED THAT THEY LIE AND ROPE U INTO PURHASING THE SCOTTGARD, I ONLY HAD MY FURNITURE FOR 6 MONTHS AND I CALLED TO HAVE THEM LOOK AT MY FURNITURE AND THEY SAID IT COULDN'T BE REPLACED, BECAUSE IT HAS DIRT ON IT THAT HAS TO BE CLEANED BY PROFFESSIONAL CLEANERS AND IF I SPELL LIQUID ON IT AND IF IT DIDN'T COME OUT IT WOULD BE REPLACED. SO PLEASE DON'TBUT FROM THEM. THANKS

Reason of review: not scottgard as said, poor quality.

Monetary Loss: $4000.

Preferred solution: Price reduction.

Rooms To Go Cons: Defective product, Poor quality furnature, Awful employees, Customer service from store, Is to replace my sofa and 2 chairs.

Location: Kenner, Louisiana

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Guest

It's not scottgard its scotch guard ***. They don't treat it but guarantee it to be stain free from food and beverage for a specified time if you pay the minor fee for it. Stop cryin.