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If you purchase any furniture from Rooms To Go, please be advised to look very carefully for any "Insect Activity" that may show up on your furniture. We were delivered a brand new Power Lift/Recliner from the Clearwater, FL store in April 2018.

The first evening, we saw a "few insects" on the headrest, which we "assumed" were ants that had gotten in the house, as they periodically do, si I just killed them. It happened a couple nights later, so we began looking for any other "ants" around the house, but never found any. In the meantime, my wife developed a "RASH," which our Physician told us were Shingles Virus. Then the RASH spread all over her back and back of legs.

Two other Physicians told her that she must be "allergic to something she's leaning on or sitting in." So, we went to the RTG store to discuss ordering a different chair, not made of the same fabric, which we did. They allowed us to keep the first chair until the Leather Recliner could be delivered 5 weeks later. My wife told them that she would cover it with sheets, so as not to have her skin touch the fabric. So, when the new Leather Recliner was delivered, the men removed the Fabric Recliner outside to load it in their truck.

They then noticed "Insect Infestation" inside the backrest of the chair, as it was now outside in the light. So, the RTG Drivers called their Supervisor, who said that we were responsible for the chair and the insects, so just leave it. My wife and I were in shock and horrified, as we had never seen a "Bed Bug" nor had a clue that a brand new chair could have been delivered from the store with any bugs of any kind in it. So, the first thing we did was totally Fumigate the entire house, even though we had never seen any Bed Bugs in our home, until seeing them outside inside the chair cushions.

RTG was going to make us pay for their "Infested Chair" until I spoke to several people. Then, we had a Professional Pest Control Technician come to our home, to inspect the "new Leather Recliner," as well as to inspect our home for any signs that the Bed Bugs were actually inside our home, other than the first chair that we had purchased from RTG ($800). The Tech inspected the floors, walls, ceiling, A/C Vent, and even under picture frames on the wall. He assured us that "our home did not infest the RTG Recliner, BUT, their Recliner had the insects inside of it when it was delivered.

So, if you ever buy any Rooms To Go furniture, not even having to be beds or mattresses, but any furniture, be sure to look for any signs of insects.

Much of their furniture comes from China, as our Recliners. So, you never know what could be "lurking inside."

Reason of review: Damaged or defective.

Preferred solution: Let the company propose a solution.

I didn't like: Cust service or delivery people.

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TellUsRTG
#1520587

This all sounds incredibly frustrating and we are truly sorry to hear of the multiple issues you & your wife have experienced! We certainly need more information on this to further investigate. Please send us an email with your order info to TellUs@RoomsToGo.com and we would be happy to look further into this for you!

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