I purchased a ottoman/bench from Rooms To Go about 2 years ago. It was supposed to be real genuine leather.
A few months ago I began to notice flaking in certain areas of the bench. I called customer service and was told that my warranty only covered stains. Not sure why I was sold an extended warranty if it only covered stains. Seriously Rooms To Go?
Is this even ethical? I called customer service at least 3 times and the third time I was able to speak to a supervisor who said to me; my leather furniture was flaking because I failed to follow the moisturizing regimen required to keep 'Rooms To Go' leather healthy. Excuse me, but no amount of moisturizing will help bicast leather, which I have finally realized is what I was sold. I regret I ever set foot in Rooms To Go.
I think Rooms To Go either needs to bump up the quality of it's leather or get out of the business of selling leather all together. I have essentially bought disposable furniture and wasted about $500 by trusting their sales team two years ago. The quality of their leather products is deplorable. Reading similar complaints about Rooms To Go on this site revealed I was not alone in my plight.
There are several people like me all over the US who have purchased lemons by spending their hard earned dollars at Rooms To Go. I cannot even sell the furniture in good conscience to anyone for any amount. It is such a shame... I had so much confidence in this brand, but I know better now.
I guess I have to count my losses and move on. But for all it's worth I want the world to know they failed me as a customer by selling poor quality products while marketing them as good quality. Also, their sales people should not be selling a warranty that is not applicable to products purchased without full disclosure. I felt like a pariah when I reached out for help; because I was not at the store to spend money but to lodge a complaint no one could help me....
I am one person and may not count for much but if I can save another person $$ or more by sharing my experience thus preventing them from doing business with Rooms To Go, I will be satisfied. But I am sure this will carry on beyond one person.... I will stop now... This is such a shame.
Run, run, run... Do business elsewhere.
Review about: Rooms To Go Ottoman Warranty.
Reason of review: Not as described.
Monetary Loss: $500.
Preferred solution: Replacement.
I didn't like: Being sold defective furniture, Being ripped off, Poor quality of their products.