Not resolved
Advertised vs Delivered
Product or Service Quality
Value for money

I purchased a ottoman/bench from Rooms To Go about 2 years ago. It was supposed to be real genuine leather.

A few months ago I began to notice flaking in certain areas of the bench. I called customer service and was told that my warranty only covered stains. Not sure why I was sold an extended warranty if it only covered stains. Seriously Rooms To Go?

Is this even ethical? I called customer service at least 3 times and the third time I was able to speak to a supervisor who said to me; my leather furniture was flaking because I failed to follow the moisturizing regimen required to keep 'Rooms To Go' leather healthy. Excuse me, but no amount of moisturizing will help bicast leather, which I have finally realized is what I was sold. I regret I ever set foot in Rooms To Go.

I think Rooms To Go either needs to bump up the quality of it's leather or get out of the business of selling leather all together. I have essentially bought disposable furniture and wasted about $500 by trusting their sales team two years ago. The quality of their leather products is deplorable. Reading similar complaints about Rooms To Go on this site revealed I was not alone in my plight.

There are several people like me all over the US who have purchased lemons by spending their hard earned dollars at Rooms To Go. I cannot even sell the furniture in good conscience to anyone for any amount. It is such a shame... I had so much confidence in this brand, but I know better now.

I guess I have to count my losses and move on. But for all it's worth I want the world to know they failed me as a customer by selling poor quality products while marketing them as good quality. Also, their sales people should not be selling a warranty that is not applicable to products purchased without full disclosure. I felt like a pariah when I reached out for help; because I was not at the store to spend money but to lodge a complaint no one could help me....

I am one person and may not count for much but if I can save another person $$ or more by sharing my experience thus preventing them from doing business with Rooms To Go, I will be satisfied. But I am sure this will carry on beyond one person.... I will stop now... This is such a shame.

Run, run, run... Do business elsewhere.

Review about: Rooms To Go Ottoman Warranty.

Reason of review: Not as described.

Monetary Loss: $500.

Preferred solution: Replacement.

I didn't like: Being sold defective furniture, Being ripped off, Poor quality of their products.

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I can tell you from experience that replacing your RTG furniture is not a solution and will only prolong the problem at best. We went through the exact thing and wasted a lot of time waiting for the replacement delivery or repairman to paint the couch.

They will make you pay for delivery and also for the protectant, yeah, the one that did not work on your original furniture. RTG got sued for not applying the protectant, our cut of the class action was a measly $18 or a voucher towards buying more of their garbage.


This has happened to my sister's purchase of a sofa, love seat, and side chair, Sad that RTG won't fix it.

to Allissa #1365679

We are disappointed to learn of the lack of service your sister has received thus far, and we'd be happy to help any way we can. Please have your sister email us her order info and the details on her experience to

Brooklet, Georgia, United States #1332152

I wish I had done my homework before I purchased my furniture. Bought a sleeper sofa, loveseat, and ottoman.

Not even a year old and the sofa is peeling.

And of course not covered under the warranty. They pretty much told me sorry and have a good day.

Fort Lauderdale, Florida, United States #1329962

For starters, you should do your homework before buying furniture. In these days, trust more in your own research vs.

a persons' word, especially salesmen. All they are interested is in making that sale! Moving on, if you want a descent leather living room set, the description should state that it is full top grain leather or top grain leather. Anything different from this description will most likely be bonded leather/blended leather.

Furthermore, the description mentioned above, "genuine leather," is by far the worst quality of leather. It's just a way of getting buyers attention, that's all. Finally, full top grain leather is expensive. A brand new sofa will cost you minimum $3000.

Anything less than that amount is not the best quality. I hope this helped you or anyone looking into buying leather furniture.


I would love to help out anyway that I can, please just send us the order details to


You could take them to Small Claims Court over the lie about the furniture being leather as well as the lousy warranty -

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