Orangetree, Florida
2 comments
Not resolved

Update by user Sep 15, 2014

This is the latest picture of one of the chairs.

Original review posted by user Sep 14, 2014

Purchased a sofa, love seat, and two recliners and ottomans in 2010.Highly recommended fabric by the salesman as very durable.

Their advertisements still show bonded leather as durable. Two years later they exchanged the sofa and love seat at additional cost to us of over $1000 for replacements with cloth fabrics. Both had cracked and flaked off with very little usage. Now in 2014 the recliners are shedding all of the so called leather leaving a white fabric underneath.

I called and emailed rooms to go and finally received a call from customer service telling me the furniture was too old to receive any kind of credit or exchange. Research on line says this fabric is created from scraps of leather which are ground up and sprayed on and it's rated as pure junk. I was even sold fabric protection on these items which does not apply to them and was additional wasted money. It is all pure misrepresentation and false advertising by Rooms to Go.

We have done numerous other transactions with them but will not purchase anything from them again.

Review about: Furniture.

Review #534146 is a subjective opinion of a user.

2.2
Product or Service Quality
Style and Design
Diversity of Products or Services
Website
Value for money
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Not as described / $500
Preferred solution Let the company propose a solution

Had an Experience with Rooms To Go?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#1130768
Oh my goodness! We have the same chair and it's doing the exact same thing. I just thought we were too hard on the furniture, I didn't attribute it to cheap quality:/
Gary
to Anonymous Naples, Florida, United States #1130941
No they are total trash and have nothing to do with leather. Complete junk. They are way worse than they were in the original picture posted here. Rooms to Go is still selling these chairs and claiming it is durable bonded leather or leather blend. We barely used ours and the white is coming off the entire chair. When I put them at the curb for trash pick up I am going to put a sign on them and say where they came from.

You May Also Like

"I bought the Berkshire Bed, Queen size for my daughter. The bed had so many marks was hard to ignored. Unfortunately, I noticed it right after the movers..." Read more
"The quality of RTG furnitures sucks! And their so-called "Force Field" treatment is a total scam!!!! Purchased one Cindy Crawford Sidney Road sofa, one loveseat and one ottoman from RTG's supercenter..." Read more
"Will NEVER purchase RTG ever again! We have spent hours dealing with costumer service and getting passed around... worthless!! We bought our 3 piece leather set with power 3 years..." Read more
"Because I put the conversation between me and tellus@roomstogo.comHere is is.... Last year the bonded leather started sloughing off, pealing like a bad sun burn. Sent the pictures to them,..." Read more
"In simple English, this 2yr Rpl Plan is a worthless plan for electronic purchases. Neither RCA or Walmart honors their warranty. Walmart calls it an "existing condition" because after you..." Read more
"Sometime back I went to see urologists in Panorama City for my varicocele vein problem named the doctors name was Dr Rude Arrogance and was treated rudely by him. I..." Read more
"AutoCheck is a very poor substitute for CarFax. I ran ten AutoCheck reports on used cars and the information provided was typically only title and registration renewal information. In my..." Read more
"My bank recently switched us all to a new credit card with cash back rewards. I approved a $50.00 statement credit and according to the Augeo Affinity Marketing site, the..." Read more