290 views
1 comment

This is like déjà vu because the exact same thing happened to me. We purchased this sofa from rooms to go in the month of November 2013.

We are snowbirds and only stay in this house 2 to 3 months each year. We called and lodged a complaint at rooms to go and they said that our warranty had expired as of 2014 so repair is was no longer covered. We had a total of 4 to 5 months of use on this couch and it still looks pretty much brand-new with the exception of the one 1"X2"X6' structural member snapped under the weight of an adult. The buyers at rooms to go should have examined the structure on the sofas before they offered them in such a big way.

Cindy Crawford should be embarrassed to put her name on such trash. My background is engineering and when I turned the sofa over to examine it I was appalled that anyone would attempt to use a 1 x 2 in excess of 72 inches long to support the weight of three adults this is absolutely ludicrous.

Needless to say I will never walk into a rooms to go showroom again.I certainly would never consider Cindy Crawford's endorsement as being a worthy one.

Gene DeSantis. Boca Raton Florida

Reason of review: Warranty issue.

Location: Boca Raton, Florida

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

Why would ANYONE give credence to what a celebrity gets paid to endorse or lease his/her name to?

Also, warranties aren't open to interpretation or expandable based on a your individual feelings of entitlement. This whole "Oh we're snowbirds, so that two year warranty should be a thirty year warranty for us!" .....is funny, but that's not how it works.

I suggest you spend enough to buy REAL quality, not some cheap fluff schlepped by an infomercial celebrity.

If you're too poor or too cheap to do this, at least inspect the cheap furniture BEFORE buying it (if you were truly an engineer, you would've done this though...)