First of all this is my first review of anything I have ever purchased. I searched for a year for a couch that I liked and wanted to buy for my family room.
I kept coming back to a Rooms to Go couch that was a faux leather sectional. Our sales associate told us that he had a similar couch and as long as we put on their leather conditioner every three months it would stay nice. We finally decided on the light brown faux Cindy Crawford couch sectional. We even upgraded to get the electric recliner on he end for my husband.
Even though I had read some bad reviews I decided to continue with the purchase of the couch. This was my first purchase from Rooms To and it will be my last purchase from that store. After spending appropriately two thousand dollars and only owning it for only a year and a half, I have a peeling disgusting couch. I don't have children or pets and I diligently applied the leather every three months.
There's even some peeling where people hardly seat on the sectional.
I'm so disappointed especially since we're having difficulty finding someone who can even repair this damage. I would not recommend this furniture to anyone!
This reviewer shared experience about bad quality and wants this business to read this review and look into the issue (if any) as the author lost $2000. This person is overall dissatisfied with Rooms To Go and uploaded picture s. The most disappointing about cindy crawford leather sectional sofa at Rooms To Go was horrible customer service and just an overall bad place to buy furniture , but reviewer liked attentive sales person. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
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