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We paid 2500 for a dark brown sectional. A year after it started peeling with these paper-thin strips....not just a little but a lot! They would do nothing. If there is a class action, i want to be in on it. Let me know.
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Anonymous
Anonymous

As a matter of fact there is a class action - Hankinson v. R.T.G. Furniture - Civil Action No. 9:15-CV-81139 (S,D,Fla.) It is for RTG not applying the protectant that they ch...

1.1
Product
#1095869
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Rooms To Go - Bonded leather is a joke
Rooms To Go - Bonded leather is a joke
Rooms To Go - Bonded leather is a joke
Rooms To Go - Bonded leather is a joke
After making my purchase a couple of years ago it a battle. Within the first year our couch started to peel. We in fact did purchase the insurance plan and hat it self was a joke. We had to spend an entire day going back and fourth. At one point I was told to go to a...
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2.4
Product
#1095452
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I brought this set almost a year ago, I have never set on this thing, this chair was just for looks, I put throw pillows on it and never move them to sit down, after this chair was in my home for some months I noticed the room had a mildew smell and I couldn't find...
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TellUsRTG
TellUsRTG

We'd be happy to help any way we can. Care to email us your order info and your feedback to TellUs@RoomsToGo.com?

1.0
Product
I didn't like
  • Just an overall bad place to buy furniture
  • Delivery service
#1095085
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Rooms To Go - No customer service

Rooms To Go
#1106937
Omg the outlet store in forest park it's awful No customer service , the store smells I was there on 9/25/2017 and returned to buy a set on 9/26/2017 but could not get any help. I would rather pay full price and be appreciated then get a discount here. Maybe they should be working on commission, unemployment
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Rooms To Go - Atencion al cliente pecimo

Rooms To Go
#1095512
2.8
Details
Nunca abiamos comprado antes y jamas volveremos a comprar nada mas ,son unos inresposables
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Rooms To Go - Mala experiencia
Rooms To Go - Mala experiencia
1/2

Rooms To Go - Mala experiencia

Rooms To Go
#1088781
Se realiz servicio 2680882 y que peor lo notifique al mecnico y me dijo que el lo notificara los cual no lo hizo y llama y me dijeron que me notificara lo cual no han hecho
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Rooms To Go - Bad cushions

Rooms To Go
#1087404
2.3
Details
Last Sept I purchased Cindy Crawford beach side denim sofas the cushions with in a few months are flat very uncomfortable
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
I purchased a suite 13 months ago from the outlet store, the chair collapsed. I requested that someone should come and check it out and advise. I contacted the Better Business (BBB) and this is there response. Rooms to Go Response: Our office has had the opportunity to...
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Anonymous
Anonymous

I contacted the manufacturer directly. They have been great. They sent someone to repair the furniture. Rooms to go are aweful.

TellUsRTG
TellUsRTG

We are disappointed to learn of the lack of service you've received thus far, and we'd be happy to help any way we can. Care to email us your order info and feedback to TellUs...

I didn't like
  • Product quality
  • Unprofessional
  • Aweful
#1094877
Reply to reviews
We are going through a similar ordeal with RTG with our $3,000 Van Buren dark brown reclining sectional. Everywhere we regularly sit the color is rubbing off of the beading of the cushions. We had it replaced once and touched up (spray painted) by a RTG repairman once...
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TellUsRTG
TellUsRTG

We are disappointed to learn of the lack of service you've received thus far, and we'd be happy to help any way we can. Care to email us your order info and feedback to TellUs...

2.8
I liked
  • Appearance of sectional
  • Price
  • Sales people were friendly and courteous
I didn't like
  • No way to verify protectant
  • Will not refund money
  • No way to fix because it is all the same quality
#1094382
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Hello. I purchased a powered sofa recliner on July 3, 2017.. I contacted rooms to go at least 10 times by phone and my email. I was given different time frames and different excuses like they would call me 3-5 days concerning this. I never got a call and after waiting...
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TellUsRTG
TellUsRTG

We are disappointed to learn of the lack of service you've received thus far, and we'd be happy to help any way we can. Care to email us your order info and feedback to TellUs...

3.8
Product
#1094161
Reply to reviews
Below is the letter I wrote to the CEO. Dear Jeffrey Seaman: I am writing to tell you about the horrible experience we had with your company. My goal is to not simply complain in the hopes that something may come out of it for us, because quite frankly, you company has...
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TellUsRTG
TellUsRTG

This is awful to hear and I’m sorry that you have not received the service you deserve! This is certainly not what we ever expect our customers to go through and I would like ...

1.8
Product
I didn't like
  • Quality of furniture and furniture was damaged
  • Poor quality product
  • Takes no responsibility for items they sell
#1093916
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Was supposed to get my furniture from 3pm to 7pm well is almost 8pm and don't have my delivery. Call customer service and they told me they still have to make 2 deliveries before my delivery. Not only they cost me money because I work on strictly commission I don't...
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TellUsRTG
TellUsRTG

We are disappointed to learn of the lack of service you've received thus far, and we'd be happy to help any way we can. Care to email us your order info and feedback to TellUs...

#1090988
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Horrible Rooms to Go
Horrible Rooms to Go
We have been long time Rooms to Go customers. This has been the WORST experience that we have ever had with this company. June 21 we had a bed and adjustable frame delivered. When delivered they cut the leather frame, left it with the head and foot in the upright...
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TellUsRTG
TellUsRTG

That’s awful to hear and I’m sorry that you haven’t received the service you deserve! . Please send us your order info and the details of your experience to TellUs@RoomsToGo.c...

1.0
I didn't like
  • Unprofessional customer service
#1090924
Reply to reviews
My husband and I just recently moved into a home. We were purchasing a breakfast table online for our new home. First attempt, stated we need to make sure our delivery address matched the address on the account. Since it was late at night, we decided we would do...
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TellUsRTG
TellUsRTG

This is definitely not something we expect our customers to go through. Please send us your order info and the details of your experience to TellUs@RoomsToGo.com. I would defi...

#1089668
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