I placed an online order for over $1,000! My delivery date was set for a Friday and being that I work Mon-Fri and don't get off til 2:30 I figured I'd call and see if they have possibly set me up for an evening time.
I called and to my dismay they set me up for morning hours between 8am-12p. So okay fine, I asked if they could set me up for an evening time and they told me no because they deliver according to zip codes! WHAT in the *** do you mean NO? And so what!
I am a paying customer and you should be doing all you can to accommodate your customers. So I asked to speak to a supervisor and the rude girl(s) (I called back and got a different rep and she told me the same thing!!!!)told me "yes, but they're just going to tell you the same thing". Such a shame. I told that girl no matter if I am going to get the same response, you never tell a customer anything like that.
So unprofessional! I am just beside myself because the only resolution they offered me was to reschedule. I don't think I will ordering from them ever again. Why can't companies be more like StateFarm.
They really care about their customers. Consumers are keeping you business, remember that!
Word of mouth goes a long way good or bad. I am completely dissatisfied with the lack of customer concern, service, and accommodations.
Reason of review: Problem with delivery.