Arlington, Texas
3 comments

I placed an online order for over $1,000! My delivery date was set for a Friday and being that I work Mon-Fri and don't get off til 2:30 I figured I'd call and see if they have possibly set me up for an evening time.

I called and to my dismay they set me up for morning hours between 8am-12p. So okay fine, I asked if they could set me up for an evening time and they told me no because they deliver according to zip codes! WHAT in the *** do you mean NO? And so what!

I am a paying customer and you should be doing all you can to accommodate your customers. So I asked to speak to a supervisor and the rude girl(s) (I called back and got a different rep and she told me the same thing!!!!)told me "yes, but they're just going to tell you the same thing". Such a shame. I told that girl no matter if I am going to get the same response, you never tell a customer anything like that.

So unprofessional! I am just beside myself because the only resolution they offered me was to reschedule. I don't think I will ordering from them ever again. Why can't companies be more like StateFarm.

They really care about their customers. Consumers are keeping you business, remember that!

Word of mouth goes a long way good or bad. I am completely dissatisfied with the lack of customer concern, service, and accommodations.

Reason of review: Problem with delivery.

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Anonymous
#938082

I love to read these *** reviews! You were told how delivery works, but you want it ALL your way.

State Farm doesn't deliver a single item. Unless you count the monthly bill, lol. Don't you think the whole world would like delivery of large items after work hours? Big *** trucks driving around during rush hour traffic to deliver everything at the same time!

You think these guys work for Santa Clause??? Customers are the rudest people...

Anonymous
#936721

Yo compre un juego de muebles 5 meses atras super caro y Ya no sirve la tela esta toda desgastada y lleno de bolas Ellos te pelotean para todos lados y no resuelven nada todo es una mentira!!!

Anonymous
#934187

We sincerely apologize for the inconvenience that has been caused. Delivery time frames are planned once the delivery company has a full route.

They are routed according to zip code, and then the customer gets a call two days prior with the four hour time frame. Until this point even we at customer service have no idea what the time frame will be.

I regret to inform you that once time frames are given they cannot be changed; we can always request certain time frame, however on our end is only a request for the above reasons. Again we sincerely apologize for the inconvenience that this has caused.