We called customer service as soon as they left after we saw the damage on our brand new floors but they were closed.The delivery guys did not use pads and brought equipment on my floors that they were not supposed to (according to Lewis in the customer service dept).
Lewis indicated that the delivery guys did NOT follow company protocol with our delivery in that they were supposed to use pads/blankets and they did not, and they were NOT supposed to bring the hand trucks in our home and they definitely DID bring the hand trucks in the home. They also slid the furniture on the bare floor with no padding and caused very deep dents, gouges, and scratches throughout our brand new floor. All we are asking is for them to pay for the repairs to the floor but I cannot get anyone to help process this issue.
It has been more than a month since we first reported this and I cannot get a response regarding when/how this will be resolved.
This reviewer shared experience about poor customer service and wants this business to "reimburse for repairs to damaged floors" as the author lost $1000. mybabybri is overall dissatisfied with Rooms To Go and uploaded picture s. The most disappointing about rooms to go shipping service at Rooms To Go was product service delivery, are not offering any way to fix the problem and damage to my floors Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.
Also, you can continue reading comments about Rooms To Go.
Check out the best and the worst companies in Furniture and Decor category for more informed decision or compare Rooms To Go to other companies on our site.