Naples, Florida
7 comments
100% full Not resolved
1.4
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design

We called customer service as soon as they left after we saw the damage on our brand new floors but they were closed.The delivery guys did not use pads and brought equipment on my floors that they were not supposed to (according to Lewis in the customer service dept).

Lewis indicated that the delivery guys did NOT follow company protocol with our delivery in that they were supposed to use pads/blankets and they did not, and they were NOT supposed to bring the hand trucks in our home and they definitely DID bring the hand trucks in the home. They also slid the furniture on the bare floor with no padding and caused very deep dents, gouges, and scratches throughout our brand new floor. All we are asking is for them to pay for the repairs to the floor but I cannot get anyone to help process this issue.

It has been more than a month since we first reported this and I cannot get a response regarding when/how this will be resolved.

Review about: Rooms To Go Shipping Service.

Reason of review: Poor customer service.

Monetary Loss: $1000.

Preferred solution: Reimburse for repairs to damaged floors.

I didn't like: Product service delivery, Are not offering any way to fix the problem, Damage to my floors, Unprofessional customer service.

Had an Experience with Rooms To Go?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
kwjules
#1064726

Their delivery guy knocked over a sculpture in my home and Rooms to Go took his word that it never happened.This is after he told me that HE would have to pay for the damage.

This is also after I provided an invoice detailing the damage and charges to ship it, insure it and buff out the chips and scratches. They do not seem to care about my loss or my business because even after pursuing it with the BBB and Consumer Affairs, they have denied any sort of compensation.

Please let me know if you have any luck at all.I hope you do---my loss was under $500 and repairable---but it feels awful to be helpless when someone has wronged you.

Anonymous
to kwjules #1064746

I filed a complaint with the state's attorneys office and called them and emailed them several times a week for months. I also called my local store repeatedly. I finally got reimbursed the damage a few weeks ago.

TellUsRTG
#1019546

We would be happy to help out anyway we can. Would you be able to send us your order info to Tellus@Roomstogo.com?

mybabybri
to TellUsRTG Naples, Florida, United States #1019564

I just emailed the above referenced email with all of the same info I sent to RTG claims dept over a month ago. Please help get this resolved!!

Anonymous
#1018734

I would love so much to know how your case will be solved.I have been fighting with them for 4 months about this.

I filed a complaint with BBB and nothing has been solved yet.

I would handed it by myself faster I believe.

Anonymous
to Anonymous #1018735

I will update when it's resolved.Submit a complaint thru your state's attorney's office.

I demanded a store manager today and he said the claims manager will get back with me tomorrow.If not I'll keep calling and raising *** :)

Anonymous
to Anonymous #1022769

they don't care about our complaints, the way we feel from their poor quality furniture or terrible customer service. They want you to email your concern instead posting them here for others to find out how unhappy us buyers are, but at the end nothing get solved. :(

You May Also Like

Rooms To Go - Horrible customer service Rooms To Go "...I spoke with your manager of the store Neil who let $1000 walk out the door because he didn't want to sell the bunkbed..." Read more Rooms To Go is a total scam, especially for its "Force Field" project Rooms To Go "The quality of RTG furnitures sucks! And their so-called "Force Field" treatment is a total scam!!!! Purchased one Cindy Crawford Sidney Road sofa, one loveseat and one ottoman from RTG's supercenter..." Read more Rooms To Go Shipping Service Review Rooms To Go "Terrible customer service. No one cares!!!!! My husband took off so that he could be here for the delivery of our kids bunk bed. When the delivery guys arrived and..." Read more Rooms To Go Cindy Crawford Sofa Review Rooms To Go "I bought this sectional (Cindy Crawford), from RTG on January 14,2017. The furniture was delivered for the second time discolored. Now I'm dealing with the rudest, most unprofessional people in..." Read more Lazada Malaysia - Lazada bad Customer Services Lazada Malaysia "1. Chat CS cancelled my order and deny mistake. **I have chat records as proof. 2. Email to CS, log complaint politely, but has been ignored too. They purposely help/cover..." Read more SquareTrade Warranty is running a scam in ebay Squaretrade Warranty "I purchased warranty for 2 years through ebay on a cell phone purchase that was never completed. I tried several time to reach them and they say they cannot locate..." Read more CrossCountry Mortgage - Terrible! CrossCountry Mortgage "Our ordeal began upon a recommendation from our realtor on March 23, 2017 when I contacted Sean LeBlanc of Cross Country in Salem, NH. In my very first email explained..." Read more Lasko Products - Lasko model 4930 high velocity fan is a fire hazard Lasko Products "Model 4930 FAN IS A FIRE HAZARD!!! I purchased a high-velocity model 4930 3 months ago and because I have dogs I vacuum the intake regularly like 2-3 times a..." Read more