I purchased a recliner sofa set from Rooms To Go. Last week my wife was sitting on the sofa with the recliner extended and she got off the sofa from the side.
She cut her leg when she got off. The metal bars under the recliner are sharp and not filed down correctly. When I complained about it, the service technician they sent over said that it was her fault. She should have closed the recliner before getting up.
Rooms To Go made no effort to rectify the situation.
I'm not happy that they sell dangerous products and make no effort to correct the error. On top of it they blame the customer for "improper usage".