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Bought a "stressless" type chair with ottoman.Chair is fine, but the "leatherette" on the Ottoman is peeling off, it is not usable.

This is clearly a defect in the fabric. Rooms to go, is not standing behind this, it is out of warranty. Too bad for us. Will not buy from them ever again.

Contacted customer service, they had us send pictures, then they called and said they would not do anything because it was too late.

Why have us bother with pictures when they knew they wouldn't do anything.Once again, I would not deal with a company that does not stand behind its product.

Review about: Ottoman.

Reason of review: Bad quality.

Monetary Loss: $300.

Preferred solution: Full refund.

I didn't like: Quality of furniture, Cheap made products.

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TellUsRTG
#1296636

We are sorry to hear of the lack of service that you've received thus far, and would love to get the details your experience. Care to send us your order info and your feedback to TellUs@RoomsToGo.com?

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