Rooms To Go - Defective leather couch, love seat, end tables.

747 of 1518 Rooms To Go reviews

We bought a living room set from Rooms To Go and before the warranty was out we had to have our couch replaced because the color was rubbing off.We were told it was a manufacturing defect.

I wanted them to replace the love seat because I was afraid the same thing would happen to it but they would not do it. We also had to have our two end tables replaced because the wood bubbled luckily they were still under warranty. Then just recently after the warranty was out my love seat which we have had for barely two years now the color started rubbing off of it too. We contacted the main office and they said they would give us in store credit and they would take the couch and love seat back.

They also said they had been having trouble with this couch and love seat set with the color rubbing off. Well the in store credit they offered us would only let us buy a set less than what we had or we could add more of our own money to get the set we originally had.

We asked them if they would just exchange the love seat for another one which would of been less than the in store credit amount they had offered us and they said no.I will never buy another thing from Rooms To Go and I hope no one else does either.

This review is a subjective opinion of a user.
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More Review Details

Monetary loss:
$2000
Product or service
Leather Furniture Set
Review category
Furniture and Decor
review #438452 by
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747 of 1518 Rooms To Go reviews
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LadyScot

Oct 05 #1223026 Naples, Florida, United States

What happens to your skin when it gets dry? It discolors, flakes and peels. What do you do then? You moisturize it.
Leather is dried animal skin. Just because the animal is dead does not mean the skin will no longer crack and tear. Harsh sunlight, extreme dryout etc will cause this. You have to keep it moisturized. Every leather store, heck even Walmart, carries a leather conditioner. Anyone who buys leather and does not take the initiative to learn to care for it is ***.

1 0 Reply
TellUsRTG

Aug 12, 2013 #698396

We apologize for the disappointment you are having with your leather. We would like to investigate this further, as it does seem you have already been in touch with our customer care office. Please email us at TellUs@RoomsToGo.com "Attention Pissed Consumer" along with your order details so we can look into this for you. Again we apologize for the disappointment and look forward to hearing from you.

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