My story has been repeated in a 1000 other reviews. The sofa purchased barely a year ago is breaking away from the frame, to the point that one side is on the floor.
Of course it is outside of 1 year warranty. But, a $1000 purchase should not be falling apart within 18 months!
The brush off I got from customer services today was verging on criminal. There must be something that can be done to bring this company to its knees.
Why people still shop at Rooms To Go is beyond me. We certainly never will.
At best RTG is totally cheap, at worst it is utterly corrupt and abuses customers' trust and money in a way that belongs to the dark ages of consumerism
Product or Service Mentioned: Rooms To Go Warranty.
Reason of review: Damaged or defective.