Purchased a king size bed, mattress & two nightstands at the store on Wendover Ave. Delivery was set-up very quickly within two weeks on a Saturday.
They give you a four hour block for delivery. The furniture was delivered within about two hours of the start time. Due to a death in the family we waived the set-up & did it latter ourselves. One of the nightstands was damaged, called customer service they ordered a new piece and set-up another delivery time.
All went well with our experience until they showed up 10 minutes before the 11 to 3 delivery time frame. I had to pick up my daughter from volleyball practice at her school at 11 am. They called and would not wait for fifteen minutes for me to get home. Now we have to reschedule another four hour block at another time.
For the record the delivery crew is an independent contractor, but as a self employed business owner I would never do this to one of my customers. Fifteen minutes......Wow what customer service.
Product or Service Mentioned: Rooms To Go Pick Up Service.