I spent $9600 on bedroom furniture. The delivery people made a mess unpacking the furniture in the house.
All of the furniture has damage of some sort. I called the store and spoke to the manager, and was told that they would not offer any kind of discount for the furniture. Notice I called them, they did not contact me. I don't think they would have ever bothered to call.
At this point I have no idea if or when I will even receive an undamaged version of the furniture I have already paid for. Absolutely stunned and totally disappointed.
I would really like to send it all back or shove it up their *** and get my money back.
They have HORRIBLE customer service, poor quality, and no follow up. I would recommend that you avoid even going into the store.
Reason of review: Poor customer service, bad quality, damage, and price..
Monetary Loss: $4800.
Preferred solution: Price reduction.
Rooms To Go Pros: Nice sales person.
Rooms To Go Cons: Awful delivery, Are not offering any way to fix the problem, Cust service or delivery people.