San Antonio, Texas
Not resolved
1.0
Details
2 comments

I spent $9600 on bedroom furniture. The delivery people made a mess unpacking the furniture in the house.

All of the furniture has damage of some sort. I called the store and spoke to the manager, and was told that they would not offer any kind of discount for the furniture. Notice I called them, they did not contact me. I don't think they would have ever bothered to call.

At this point I have no idea if or when I will even receive an undamaged version of the furniture I have already paid for. Absolutely stunned and totally disappointed.

I would really like to send it all back or shove it up their *** and get my money back.

They have HORRIBLE customer service, poor quality, and no follow up. I would recommend that you avoid even going into the store.

Reason of review: Poor customer service, bad quality, damage, and price..

Monetary Loss: $4800.

Preferred solution: Price reduction.

Rooms To Go Pros: Nice sales person.

Rooms To Go Cons: Awful delivery, Are not offering any way to fix the problem, Cust service or delivery people.

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Anonymous
#1035656

I'm very disappointed with rooms to go. Bought some furniture some mths ago.

The furniture is starting to have a cracked old look. Call the store where it was bought from.

The Manager said there's nothing they can do. I would never buy furniture from there again.

TellUsRTG
#1035425

Sorry to hear that you feel this way. Care to send us your order info to Tellus@Roomstogo.com?