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Delivery window was 8-12 . Got a call saying we’re at your front door but no is answering .

I said we will be there in 5 minutes - thinking that my husband (who was home ) must have gone down to the dock or out back ) and that 5 minutes would allow me to call him . I called him and he said I am inside and no one is at the door . I immediately called the number back which routed to customer service . I waited for 22 minutes before speaking to a rep - finally was answered and wa told they waited 18 minutes then left ?!?

I said that’s odd my husband is at home - can I get a description of the house they were at - thinking they were at the wrong house .. the rep came back to the line said the house had a U shaped driveway and it was unfinished . I said they all have u shaped drives but mine is a finished driveway . The address 4208 is unfinished ( my address is 4248) .

They were at the wrong house !! The rep said we can reschedule for 5 days later ! WHAT?!? I escakated yo a manger named Ethan - he got on the line and just said this is Ethan .

No pleasantries - no apologies - just said we can’t help you . I said but you’re at the wrong address and he said you said you’d be home in 5 minutes . I explained that was just to allow me time to call him . That didn’t matter .

I said but based on the description y’all were at the wrong address and I had no way to reach you without waiting 22 minutes on hold . He didn’t care .

Why am I am being punished because your driver went to a wrong house with a u-shaped unfinished driveway with a wooden front door . Which I have neither ! I have a finished driveway and a white glass door !

I want my furniture and I want it more timely tthan Friday .

Customer service of your manager staff was terrible .

When I tried to go above him he said there is NO ONE above me . Which is a lie !

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TellUsRTG
#1574745

This is horrible to hear and certainly not the experience we expect any of our customers to have! We definitely need to more information on this.

Can you please email us your order info to TellUs@RoomsToGo.com? We would be more than happy to help in any way that we can!

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