Atlanta, Georgia
Not resolved

purchased a bedroom suite totaling almost $5k. Was not happy with original delivery date but decided to accept it.

When later informed that it would be shipped in stages, and that I would not be compensated for my inconvenience I cancelled the order. Spoke with Scott the manager at the Buckhead store in Atlanta GA and was assured that my card would be credited within 48 hours.

Call the store a week later and was informed that the order was not cancelled and Scott was no longer at that store. This is the worst customer service I have ever witnessed and no one should shop with this company

Reason of review: Poor customer service.

Monetary Loss: $5000.

Preferred solution: Full refund.

Rooms To Go Cons: Uncaring attitude of the manager.

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Sorry to hear about your dissatisfaction. I would be happy to look into this. Are you able to send us your order info to