In order to have my furniture delivered to my home, it would have been an additional $1000 fee. Instead, I made arrangements to pick it up at the Distribution Center in Arlington.
I called to make sure everything was in..and told them I would be there on Wednesday. the lady on the phone said I was scheduled to pick up on Saturday. Because Arlington is 5 hours from home, I can't just run up there....So...she changed my pickup day to Wednesday. When I get there, I have to give my ID to 2 different "security" people.
Then when I actually pull up to the docking station, no one bothers to ask me what I need. I assume it has been transmitted from security. About 15 minutes pass and I decide to go in to the bldg even though the sign clearly says "Stay with your vehicle." The guy asks me AGAIN for my ID and I explain to him what I am there to pick up. I also tell him my daughter will be picking up part of the furniture as I don't need an entire room...just couch ottoman and recliner.
He looked at me like he didn't know what to do.... give me a break! THEN, I wait another 45 minutes while they put "protectant" on my couch! Now if I have an appointment, shouldn't THAT already be done???
Sure enough, I finally get my stuff (after helping the lazy guy load because no one else would come over there) and leave. The next day, my kids drive 40 miles one way to pick up their stuff. Guess what! They don't let them in because they don't have an appointment!
What a place!!!
The ONLY reason I bought from them in the first place is because I was hurried. the quality of the furniture is not what I'm used to....Anyone, only go there as a last resort!