Houston, Texas
Not resolved

bought the cindy Crawford living room set, although I like the look, the seat cushions were starting to break down only after a year, so called to get the warranty to replace the cushions, was first told it would be 30 days, then turned to 60, 90, 120 days and then it was out of stock and discontinued. so after 4 months of paying on a set that I was not happy with, finally got a new set for waiting that long I wanted a new set of furniture instead of replacement cushions , the new cushions are great, but noticed that they were completely different then my original.

which I think my original set was wrong to begin with!!

so now I am refusing to pay for it, if they want the furniture back, come and get it!!! fine with me!!

Product or Service Mentioned: Rooms To Go Warranty.

Reason of review: Poor customer service.

Monetary Loss: $7000.

Preferred solution: Full refund.

Rooms To Go Cons: Delivery is a joke, Customer service and delivery, Cust service or delivery people, Delivery, Just an overall bad place to buy furniture.

  • Rip-Off
  • Low Quality Furniture
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