Update by user May 28, 2012
I wanted to come back and update my review, since some things have happened and I received what I had been asking for since the beginning of my experience with Rooms To Go. After posting this review on Pissed Consumer, David Johnson of Rooms To Go corporate left a comment with an email address. You can see the email in the comments section.
I then emailed my complaint letter to the address he had provided, and got a very quick response from a Mr. Parker in Customer Relations. He looked into my problem, and it took a couple of emails back and forth, but he was extremely professional and granted me a full refund of my money.
The table was picked up from my house a few days later, and I received a refund check in the mail about a week later.
For those of you still having problems with this company, I would urge you to take full advantage of that email address. Let them know what your problem is. Hopefully, they can fix it for you.
I am thankful for the professional behavior of Mr. Parker, and that this situation has been concluded. I still will not be doing business with this company ever again. There were just too many problems on too many different levels. I\'m just glad someone took the time to read my review and get back to me.
Original review posted by user Apr 27, 2012
If you are even considering purchasing anything from Rooms To Go, please heed my advice and refrain from shopping with this company. The past 12 months have been a complete nightmare thanks to Rooms To Go. Last April, I purchased the Aniston Dining Room Table along with four side chairs and two arms chairs. I spent over $1600. I have had multiple deliveries, and received either broken, damaged, or used furniture. I've been lied to more times than I can count. I have had multiple employees treat my husband and I horribly, going so far as to make fun of us when they thought we weren't paying attention. Now, less than a year later the furniture I shelled out cash for is falling apart, and it's rarely ever used.
I've made countless calls to customer service, and am always told something different. They have refused to give me my money back. The only option they will give me is to go pick out something of equal or lesser value. Unfortunately, I don't want anything else from this company, because I know it will be more substandard furniture. I've been blogging about my experience with this company, and will post links if you wish to read about my situation in detail.