1 comment

I ordered the Masimo Reclining Collection of their online website. 11/26/2012 Paid around 1700.00 for it. I paid cash using a debit card. Took two weeks to get the delivery, because I needed a Saturday delivery. I was out of town on a business trip but my husband accepted the furniture and signed for it. When I got home on Friday, we started trying to put the pieces together. Somehow they have to snap in place to each other. While unsuccessfully trying to get the set snapped together, we noticed how ill made it was. The cushion of the chair on the left hand side,has already been flattened. Flattened like someone had already sat in it for 5 years.

The sewing of the leather in the mid section is all gapped up.

We have had this furniture LESS than a week now! It's not like I've had it for months or years...this is LESS than a WEEK.

So, I just call their so called online support department. They told me " It has been more than 48 hours and there is absolutely NOTHING they or we can do about it now."

I spoke with 3 different people and they all told me the same thing, I paid cash using a debit card so I am totally screwed apparently!

Whatever you do, do NOT BUY anything from these scam artist. ROOMS TO GO ONLINE NOR AT THIS POINT WOULD I BUY FROM THEM AT THEIR STORES.



Monetary Loss: $1700.

Had an Experience with Rooms To Go?

Write a review


Terms of Service
Post Comment

Online purchases do carry a 48 hour return policy, but they also come with a one year warranty against manufacturer defects. When contacting our offices, did you speak with a customer service representative so that we could get someone out to the home to take a look at what’s going on with the piece that you have? If not, if you can send us the details along with your order info to Tellus@Roomstogo.com we can help you get this set up as well.

You May Also Like

Rooms To Go - Love our Beachside Furniture Rooms To Go "First of all we had four inside dogs and four young grandchildren, so I was hesitant to purchase white/cream furniture, but it was the look I knew I wantes for..." Read more Rooms To Go is a total scam, especially for its "Force Field" project Rooms To Go "The quality of RTG furnitures sucks! And their so-called "Force Field" treatment is a total scam!!!! Purchased one Cindy Crawford Sidney Road sofa, one loveseat and one ottoman from RTG's supercenter..." Read more Rooms To Go - Peeling Sofa and Loveseat Rooms To Go "We had our sofa and loveseat for almost two years before the "leather" started peeling away from the fabric. The store said there was only a 1-year warranty and we..." Read more Rooms To Go - Eric Church Table Review Rooms To Go " Purchased this Eric Church Coffee table from RTG approx. 6 months ago. The inlay on table is warped. RTG service tech arrives, states that he can't repair, takes pics..." Read more Skechers - Defective Sports Shoes Skechers "My name is Mayank Jain (+919350172012) from India I purchased Skechers sports shoes a month back. Although its my 3rd purchase. I purchased the shoes for my wife around 3-4..." Read more Bosley - Not good at all Bosley "It happened 2 years ago, in Feb, I believe. I paid 14k to have 2,500 grafts put in. I went back a year later was kinda happy with the results..." Read more Law Offices Of Stull And Stull - Adam Stull Law Office/ Stull & Stull Law Law Offices Of Stull And Stull "I am being charged in CA State Court in San Diego and of course I can't discuss the case. I had hired a reputable attorney in SD that was just..." Read more Helzberg Diamonds - Scamed Helzberg Diamonds "In April i bought my fiancee an engament ring from Helzberg. Its 14k white gold diamonds and blue sapphires. It after taxes was $3064.00 i lost my job do to..." Read more