Not resolved
1.6
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
1 comment

I purchased two recliners from RTG and paid extra for the fabric protection.I called RTG and scheduled for a service tech to come out to look at both recliners.

Both had small stains resembling a spilled liquid. I attempted to spot clean the spots with a cleaner provided by RTG at the time of my purchase. The tech came out at a time other than the scheduled time, took pictures, agreed it appeared to be spill stains and stated he would submit his findings. Since the fabric was the suede microfiber he stated the chair would most likely have to be reupholstered because further cleaning would just remove even more of the protectant.

A week passed and I hadn't heard anything so I called to check the status of my complaint and was told I would have to pay out of pocket for the chairs to be professionally cleaned and only then would RTG come back out to reapply the protectant. This is not what I agreed to when I purchased them, I was advised that if any stains were not removable and since I purchased extra protection that RTG would either clean, reupholster or replace the recliners if such damage occurred. ADDITIONALLY, one of the recliners foot rest is hard to put back down, this was addressed when they delivered them to my home. I had to call and have a service tech come out.

I wasn't home but my landlord who was aware of the problem was and let them in. He was told it was because the upper cushion was crooked. NO, the foot rest is crooked. I called again and go the run around so to this day its still difficult to put the foot rest down.

Bottom line, I've purchased other furniture over the years from RTG and had to pull teeth to get any kind of resolution.I will never go back to RTG for anything and I caution anyone thinking of making any purchases at any RTG.

Review about: Recliner.

Reason of review: Damaged or defective.

Monetary Loss: $1300.

Had an Experience with Rooms To Go?

Write a review

Comments

Terms of Service
Post Comment
Cancel
TellUsRTG
#1296683

We are sorry to hear of the lack of service that you've received thus far, and would love to get the details your experience. Care to send us your order info and your feedback to TellUs@RoomsToGo.com?

You May Also Like

Rooms To Go - Shipping Service Review Rooms To Go "Terrible customer service. No one cares!!!!! My husband took off so that he could be here for the delivery of our kids bunk bed. When the delivery guys arrived and..." Read more Rooms To Go- Cindy Crawford Gianna Home Collection Rooms To Go "I purchased a set of the Gianna Cindy Crawford Home Collection sofas in October 2015. On May 2017, I called customer service because the stitches from the right upper part..." Read more Rooms To Go is a total scam, especially for its "Force Field" project Rooms To Go "The quality of RTG furnitures sucks! And their so-called "Force Field" treatment is a total scam!!!! Purchased one Cindy Crawford Sidney Road sofa, one loveseat and one ottoman from RTG's supercenter..." Read more Rooms To Go - Bonded leather is a joke Rooms To Go "After making my purchase a couple of years ago it a battle. Within the first year our couch started to peel. We in fact did purchase the insurance plan and..." Read more Frigidaire - Cheap & Easy  $2.97 Repair  for Outrageously Expensive Door Handle. Frigidaire " After checking on line for several hours, I found that the cheapest replacement would be $ 100.00 and as high as $179.00. This equated to 20 to 30% of..." Read more Spywhizz - Cheeted Spywhizz "I called to order flexaspy was told to give target info and to send 75 bucks throu Western Union and send as a pick up not into a account but..." Read more Lazboy - Extremely poor La-z-boy customer service Lazboy "We purchased two chairs ($1500 each) at the Frisco TX store - 8294 TX-121, Frisco, TX 75034. There was poor workmanship in sewing the fabric darts on the arms leaving..." Read more Universal Autograph Collectors Club - How not to treat your customers Universal Autograph Collectors Club "Ive been collecting Autographs for some years now 3 months ago my partner paid for a membership to the UACC it was paid through PayPal just over a month later..." Read more