1 comment

I purchased a new living room set which was suppose to be delivered all in one day.After forgetting peices of furniture and delivering damaged furniture, they have now had to come out to my house 4 times and I STILL DON'T HAVE EVERYTHING.

The last chair they dropped off was damaged and I requested a new chair. Cusomer service was beyond rude!! I was told that they discontinued that chair and would not be able to replace it but could come out and try to fix it. I was okay with this and asked what compensation I would recieve for paying for brand new furniture but receiving damanged furniture.

They let me know that they would do nothing for me but TRY to fix it. They have scheduled to come out to my house 3 times now at times that I have told them over and over I can not be home for.

They told me that since I can not be home between 10-2 any day that I would be forced to keep the damanged (brand new) furniture!I even offered to take the chair back to the store to have it repaired there since I could not be home and this was, apparently, out of the question.

Had an Experience with Rooms To Go?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#546165

I’m sorry to hear about these problems as anything more than one delivery is too much. If you can email us the details along with the order information to tellus@roomstogo.com, we’d love to help out in any way that we can.

You May Also Like

Rooms To Go - Cindy Crawford furniture worst quality in the world Rooms To Go "I bought a Cindy Crawford sofa and loveseat in December 2015, and three months later, all the cushions lost the firmness and shape, looking really old and ugly. So I..." Read more Rooms To Go - Eric Church Table Review Rooms To Go " Purchased this Eric Church Coffee table from RTG approx. 6 months ago. The inlay on table is warped. RTG service tech arrives, states that he can't repair, takes pics..." Read more Rooms To Go- Cindy Crawford Gianna Home Collection Rooms To Go "I purchased a set of the Gianna Cindy Crawford Home Collection sofas in October 2015. On May 2017, I called customer service because the stitches from the right upper part..." Read more Bench/Ottoman leather peeling after light use and no help from Rooms To Go Rooms To Go "I purchased a ottoman/bench from Rooms To Go about 2 years ago. It was supposed to be real genuine leather. A few months ago I began to notice flaking in..." Read more Little Caesars - NEGATIVE MARKETING FOR LITTLE CAESER'S PIZZA Little Caesars "To person who verbalized the negative nature of this described Little Caesar Commercial; I agree with you. This commercial is absolutely the most thoughtless regarding Father & Son. There is..." Read more PetArmor - DO NOT WASTE YOUR MONEY PetArmor "I made the exact same mistake that other people do. I used pet armour instead of Frontline like an idiot because I wanted to save thirty bucks. It doesn't work..." Read more Toyota Financial - They have messed up my credit by over 100 points that will cost me $1000's over my lifetime Toyota Financial "A 30 year military veteran and 12 year Toyota owner, I planned to purchase another when my current Toyota needed replacement. I can tell you that will not happen! I..." Read more Outback Steakhouse - Bad steak Outback Steakhouse "...the steaks had a awful smell. made my littile girl throw up. its was so bad that meat was like dissolving in my hand..." Read more