Purchased 8 sofas from Rooms To Go, one of them the material on the back started to come loose. A rooms to Go warranty rep.
came and took pictures etc. Now they are saying they will not cover it because it was the consumer's fault. A total rip off. Now I have to file suit to get my warranty claim to go through.
Also will be trying to start up a class action suit since this seems to be a common problem. I asked to talk to a supervisor and no one ever called back.
This is a company that only wants to make a quick buck and doesn't want to back their merchandise. STAY AWAY !!!!!
Product or Service Mentioned: Sofa.
Reason of review: Damaged or defective.
Monetary Loss: $800.
Preferred solution: Let the company propose a solution.
I didn't like: Warranty.