It's ashame that I have brand new mattresses that have cuts in them that have been in a spare room still in plastic waiting on my bedroom suite. They were delivered the end of March but who would have thought that when I finally was able to afford the bedroom suite that I would have damaged mattresses that coast me over $1700.00. Call customer service. They said since they have been in my home for a while they would have to send a technician there. When the technician arrived, he could see that the mattresses were brand new still in the plastic leaning against the wall.
Technician took photos and obvious delivered damaged. Customer service call me today and said so sorry you had 48 hours to see the damage so we are doing nothing about it. I explained to them that the mattresses are brand new and that the damage could not be seen with the plastic on them. The arm of my mothers leather furniture ruined and they did nothing about it.
This time I will be getting a lawyer. There customer service department sucks and they don't stand behind there furniture.
Monetary Loss: $4000.