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I purchased a couch and love seat from the Rooms to Go location in Boca Raton, FL. The color did not match the color in the store.

The couch is so uncomfortable, you cant even sit in it without sliding out I'm petite and it is the most uncomfortable couch I have ever sat in

I have been calling since Saturday and I was told that they would exchange if I did not like it and they are refusing too.

The manager "david" wont even give me a courtesy of a phone call back. They are not honoring their return polic and I am so unhappy with my purchase

Will never buy from there again their customer service is seriously lacking!

Product or Service Mentioned: Sofa.

Reason of review: Poor customer service.

Monetary Loss: $2200.

Preferred solution: Full refund.

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