Update by user Apr 02, 2012
Update: I emailed firstname.lastname@example.org with my plight. At this point I have engaged the Better Business Bureau, added this very post to other websites, and am awaiting a response from our local news station and their consumer advocacy program.
Totally willing to give rtg the benefit of the doubt. Let\'s see what happens.
Original review posted by user Apr 02, 2012
I bought an entire living room set back in October. Knowing that the furniture was a light color, I went ahead and purchased the miraculous "wonder warranty" that covers everything. The salesperson went through her rehearsed routine, by pouring red juice on a piece of fabric, and then cleaning it right off. She even went as far as stepping on the fabric with dirty shoes and cleaning it right up. I was sold.
Well just called them up on their offer, there is a fairly large stain on the couch that was caused by hair gel. When the technician came out, he promptly said, "I see that all the time, that stain won't come off, just wait for a call from my supervisor on Monday, we typically either replace the piece, or we try to replace the couch if that doesn't work".
"But what about the other stains?", I said (there were small stains caused by juice, etc).
He said not to worry about those either.
Well today I get a call from the supervisor, and since the stain isn't food nor beverage, it's not covered.
So I'm stuck up a creek without a paddle thanks to RoomstoGo's shady sales techniques, and even worse customer service, not to mention their technicians who seem to be interested more in getting to the next stop than performing their regular duties of eliminating stains (please see above, he ignored the rest of the smaller stains".
Lesson learned: Don't buy roomstogo warranty, heck don't even buy at roomstogo. I've read many complaints online and should have heeded their warning. And it looks like the common response roomstogo will give to that is that they deliver thousands of pieces of furniture each day. My response to that is, it only takes one to ruin your reputation, and I've seen literally hundreds.
Product or Service Mentioned: Rooms To Go Warranty.
Monetary Loss: $2500.