I am on my third couch from Rooms to Go because of the poor quality.The "top grain leather" wore through the top layer revealing fabric in less than 8 weeks.
This is actually my third couch from Rooms to Go because of the same issue. Obviously they are not using "top grain leather" but either bonded leather or some other kind that does not hold up to even the slightest use. Their customer service told me there is a 6 year warranty on the leather. But when I sent in pictures they said they only warranty peeling and cracking.
They don't warranty the fact that the entire top layer of the "leather" has disintegrated. I even purchased their useless "Force Field" leather protection that the sales person informed me would give me 3 years of replacement warranty should I experience any problems.
Both locally and corporate, Rooms to Go has been no help in fixing this whatsoever.I would recommend NEVER buying anything there, especially their "leather" couches.
Review about: Sofa.
Reason of review: Bad quality.
Monetary Loss: $1000.
Preferred solution: Let the company propose a solution.