Forney, Texas
2 comments
Featured on Facebook Not resolved

Our couches "real" leather started to flake.When we called to get it fixed Rooms to Go informed us that our warranty had expired about 2 weeks prior and they couldn't help us.

Related: Rooms To Go Bad Business Pratice for Employees & Customers

So let me help future buyers out...DO NOT BUY FROM THEM! Any company that will sell items like this and then not honor the customer by fixing their produce shouldn't be in business.

I will never buy furniture from here again nor will any of my family or friends.Rooms to Go should honor their customer and fix their products seeing as we spent over $2000 for the set.

Review about: Leather Sofa.

I didn't like: Poor quality product.

Review #641480 is a subjective opinion of a user.

PRODUCT OR SERVICE Rooms To Go Warranty
Reason of Review / Monetary Loss Bad quality / $2000
Preferred solution Not specified

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Anonymous
Secaucus, New Jersey, United States #992546

i purchased a sofa set along with the 5 year protection warranty, year 2 the fabric started to wear as the above photo.now all 3 cushions have basically no material on them except for the basic.

the warranty folks are telling me that that damage isn't covered in the deal... what?

exactly what IS covered?ugh.

TellUsRTG
#988913

Ouch! Would you be able to send us images of the peeling as well as overall images along with your order info to Tellus@Roomstogo.com, so we can look into this?

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