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I ordered a couch 1 month ago. It took two weeks to deliver it but I had to cancel due to a family emergency and going out of town.

I rescheduled and the young woman I spoke to told me she would make sure it was delivered on 6/22/17 before noon. I took the day off from work and made appointments for later that day. I get a text message stating they would deliver between 3 and 7 PM. I called and was treated rudely and nothing was resolved.

They were unable to deliver it earlier or make it the last stop.

I am very upset with this company and will never recommend it to anyone. I will go to the store and make an attempt to cancel my order seeing as to it cannot get delivered.

Reason of review: Return, Exchange or Cancellation Policy.

Preferred solution: Deliver product or service ordered.

Rooms To Go Cons: Horrible customer service.

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TellUsRTG

I am sorry to hear this! I would definitely like to take a look into this matter to see if there is anything that can be done.

Just shoot me an email with the order info to Tellus@Roomstogo.com. We hope to hear from you soon!