Rooms To Go - Horrible Delivery- Damage to Brand New Home
The delivery team attempted to deliver sofa ( which ended up bring the wrong one) with the legs still on it, by pushing, shoving, maneuvering and more pushing through a doorway to get into a hall which resulted in scratched up hardwoods, big 4 inch dent in Sheetrock, and the door frame being nicked up in at least 8-12 spots. This is a brand new home and now have all these damages. After filing complaint w customer service I have been offered a paltry $200.00 to close the case. Could you tell me how am I to find repairmen to fix all the areas ( floors have to be pulled up and changes to new ones, carpenter to hire for doorframe, a painter to fill in Sheetrock area and repaint all for this amount?
It is upsetting the disregard for the problems they caused and created, and attempted to deliver the wrong sofa without checking it first.
Priscilla and Allen B
These are a few of the pics, the post it notes denotes the areas where the scratches are on hardwoods.
More Review Details
What I liked
- Sales representative
What I disliked
- Horrible customer service
- Lack of communication
- Reason of review:
- Poor customer service
- Preferred solution:
- Offer the payment for the amount to cover having my home put back as it was before the rooms to go delivery people damaged it.
- Monetary loss:
- Product or service
- Review category
- Furniture and Decor
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