Rooms To Go - Horrible Furniture- Run- don't walk - from this company!

Purchased living room ensemble which included sectional sofa, end tables, entertainment wall unit, and as a bonus, a 50" plasma TV. Also purchased the "protection" plan for the pieces.

Shortly thereafter, the seat of a sectional unit caved in, NOT sagged. Called to have it replaced....wouldn't replace it if it could be repaired. Technician had to come out and add a reinforcement piece of wood....they are so shoddily built. Since then, it has happened again (see pic).

The plasma TV has developed a red pixilation in the picture. BUT, by far, the "best" part is the incredible shedding sectional. I had to post a picture for it to be truly appreciated. This happened within my "warranty/protection" time frame but I was told it wasn't covered. That is a scam. I don't have pets...and my kids are teens. I just "enjoy" having to vacuum up my couch pieces. I have had this couch just shy of 4 years and have been covering it up until I could replace it...which I just have. What a your money and hold out until you can buy a solidly built piece of is no "deal" if you have to keep replacing it.

This review is a subjective opinion of a user.
Report Comment

More Review Details

Monetary loss:
Product or service
Sectional Sofa
Review category
Furniture and Decor
review #500488
Had an experience with Rooms To Go? Submit review ›
Helpful? 3 Yes 3 0 No 0
Had the same issue 0 Yes 0
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

May 19, 2015 #986187

We had the same sofa and it did the same thing with us. I'll never buy RTG again.

0 0 Reply

May 28, 2015 #988922

I have a leather sofa for 12 years ,and it still looks real good I bought it AT CITY FURNITURE, I did buy RTG coffee table and leather ottoman it was junk. Do not buy from RTG AND IKIA BOTH JUNK STORE, THY SHOULD CLOOSE THE DOORS

0 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Rooms To Go. However, many companies do monitor reviews on our site.

You were reading a complaint about Rooms To Go.
Filing a new complaint about