Not resolved
2 comments

We purchased a "Leather" sectional furniture 7 years ago at Rooms to Go. A few months ago starting peeling to the point that one of the sectionals is totally damaged... the rest of them became to have such a thin and weak skin that it is scary to seat on because the "Leather" will obviously reap.

I sent an email a few days ago to customer service, and actually I had an answer... which really kept my hope up after spending so much money in a furniture that it is beyond damaged.... well.... emails goes and comes, pictures goes and comes.... and of course... here is the beautiful answer:

"Dear Virginia,

Thank you for contacting me back with your information. I was able to locate your account and after reviewing its notations I regret to inform you that there were no active warranties. Unfortunately as the furniture was purchased in 2009 and received 7+ years of use, I regret to inform you that we are unable to assist further. We can only suggest contacting a local furniture repair company or trying to sell the furniture locally. I apologize for the disappointment and it is our hope to better serve you in the future.

Melissa"

Really??? so you asked me for pictures, to be sending emails, your product is horrible, the material is cheap... and I did not pay cheap, and this is your answer? the furniture was sold to me as "Leather" and this is not more than cheap treated plastic looking like leather... this is a scam... a big scam.

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss bad quality of sofa and associated monetary loss in the amount of $3000. Rooms To Go needs to read this review and look into the issue (if any) according to poster's claims.

Other people also mentioned sofa in their reviews. You may find this information helpful for further shopping at Rooms To Go.

Had an Experience with Rooms To Go?

Write a review

Comments

Terms of Service
Post Comment
Cancel
TellUsRTG
#1140769

Unfortunately we are unable to assist with this situation again as the warranty expired 6 years ago. We apologize for the disappointment that this has caused.

Anonymous
#1140302

Genuine leather products, i.e shoes, coats, furniture need and should be conditioned with a GOOD quality leather cleaner/conditioner at least twice a year.Between body oils, changes in indoor/outdoor temperature & humidity levels all have an effect on genuine leather goods.

Liquid saddle soap & cool water does an excellent job of cleaning leather and a product called Lexol leather conditioner is an excellent product to keep leather goods from cracking, peeling & drying out.

Once leather starts to dry out you'll notice cracking, peeling and even small rips start to appear.There's really no way to repair the leather once this occurs.

You May Also Like

Horrific LIARS AT ROOMS TO GO Rooms To Go "MY LEATHER SOFA'S ARE PEELING AND CRACKING AND CAUSE MY SON TO GET SICK AND ROOMS TO GO OFFERED ME A FULL CREDIT FOR RE SELECTION AND NOW A COUPLE..." Read more Rooms To Go - Fake "Top Grain Leather" Rooms To Go "I am on my third couch from Rooms to Go because of the poor quality. The "top grain leather" wore through the top layer revealing fabric in less than 8..." Read more Rooms To Go - Love our Beachside Furniture Rooms To Go "First of all we had four inside dogs and four young grandchildren, so I was hesitant to purchase white/cream furniture, but it was the look I knew I wantes for..." Read more Rooms To Go - They blocked me on Facebook Rooms To Go "Because I put the conversation between me and tellus@roomstogo.comHere is is.... Last year the bonded leather started sloughing off, pealing like a bad sun burn. Sent the pictures to them,..." Read more Seniorpeoplemeet And Ourtime - Bad experiences Seniorpeoplemeet And Ourtime "Someone Hijacked my count All of my profile Identity profile was erased someone else's Profile picture was in my place and all my photos uploaded disappeared. I want answers to..." Read more Renters Warehouse - Scammers Renters Warehouse "Renters warehouse is nothing but slum lords. They hang up on there customer's when calling to have up stairs bathroom that is pouring into the kitchen fixed. We said we..." Read more Ctrip - Overcharged in Airfare Ctrip "Ctrip's website has stated very clearly as "Airline Deal" which is direct sale from Airline; same price as Airline's site (as per their website). When I downloaded the receipt from..." Read more Paypal - Mislead by an employee during dispute process Paypal "On July 15th, 2017 I made a transaction seperate from eBay for $675.00. This was a private transaction, separate from eBay. When I received the package from the seller I..." Read more