Hollywood, Florida
2 comments
Not resolved

We purchased a "Leather" sectional furniture 7 years ago at Rooms to Go. A few months ago starting peeling to the point that one of the sectionals is totally damaged... the rest of them became to have such a thin and weak skin that it is scary to seat on because the "Leather" will obviously reap.

I sent an email a few days ago to customer service, and actually I had an answer... which really kept my hope up after spending so much money in a furniture that it is beyond damaged.... well.... emails goes and comes, pictures goes and comes.... and of course... here is the beautiful answer:

"Dear Virginia,

Thank you for contacting me back with your information. I was able to locate your account and after reviewing its notations I regret to inform you that there were no active warranties. Unfortunately as the furniture was purchased in 2009 and received 7+ years of use, I regret to inform you that we are unable to assist further. We can only suggest contacting a local furniture repair company or trying to sell the furniture locally. I apologize for the disappointment and it is our hope to better serve you in the future.

Melissa"

Really??? so you asked me for pictures, to be sending emails, your product is horrible, the material is cheap... and I did not pay cheap, and this is your answer? the furniture was sold to me as "Leather" and this is not more than cheap treated plastic looking like leather... this is a scam... a big scam.

Review about: Sofa.

Reason of review: Bad quality.

Monetary Loss: $3000.

Had an Experience with Rooms To Go?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
TellUsRTG
#1140769

Unfortunately we are unable to assist with this situation again as the warranty expired 6 years ago. We apologize for the disappointment that this has caused.

Anonymous
#1140302

Genuine leather products, i.e shoes, coats, furniture need and should be conditioned with a GOOD quality leather cleaner/conditioner at least twice a year.Between body oils, changes in indoor/outdoor temperature & humidity levels all have an effect on genuine leather goods.

Liquid saddle soap & cool water does an excellent job of cleaning leather and a product called Lexol leather conditioner is an excellent product to keep leather goods from cracking, peeling & drying out.

Once leather starts to dry out you'll notice cracking, peeling and even small rips start to appear.There's really no way to repair the leather once this occurs.

You May Also Like

Rooms To Go - Peeling Sofa and Loveseat Rooms To Go "We had our sofa and loveseat for almost two years before the "leather" started peeling away from the fabric. The store said there was only a 1-year warranty and we..." Read more Rooms To Go - Love our Beachside Furniture Rooms To Go "First of all we had four inside dogs and four young grandchildren, so I was hesitant to purchase white/cream furniture, but it was the look I knew I wantes for..." Read more Rooms To Go is a total scam, especially for its "Force Field" project Rooms To Go "The quality of RTG furnitures sucks! And their so-called "Force Field" treatment is a total scam!!!! Purchased one Cindy Crawford Sidney Road sofa, one loveseat and one ottoman from RTG's supercenter..." Read more Rooms To Go - Review about Kingvale Power Reclining Sofa from Dallas, Texas Rooms To Go "October of 2014 I made a purchase of a power reclining sofa and stationary loveseat from Rooms to Go. 2 Months into it the back of the couch was flat..." Read more SquareTrade Warranty is running a scam in ebay Squaretrade Warranty "I purchased warranty for 2 years through ebay on a cell phone purchase that was never completed. I tried several time to reach them and they say they cannot locate..." Read more Shasta Pools - Not s good start Shasta Pools "My husband and I purchased a home to be built at Sun City Festival buckets Arizona. Our sales person recommended Shasta Pools. Shasta Pool helped us design and planning of..." Read more Pissed Consumer - Consumer Opinion LLC. d/b/a PissedConsumer.com Sucks ***! Pissed Consumer "Do Not Use, Nor Write Reviews For Consumer Opinion LLC. d/b/a PissedConsumer.com! I have been writing for the Consumer Opinion LLC. d/b/a PissedConsumer.com website which the latter part is the..." Read more Directv - Pay about $2000 a year for their non sevice and buy the MLB and Sunday Ticket. Directv "Have a problem? Can't get the Sunday Ticket on mobile devices. Spend $25 dollars more for HD if you want that! I called Mike White, CEO no response! Here are..." Read more